CORRECT Answers
In order to have operational excellence, where must strategies, priorities, policies, and decisions
be aligned? - CORRECT ANSWERS up and down all levels of the organization, and across
all functions
The four essential elements for Operational Excellence include all of these except _____.
mindset and behaviors where everyone wants to and is able to be operationally excellent
tools and techniques for headcount reduction
tools and techniques for design, improvement, and control
effective and efficient processes in delivering value - CORRECT ANSWERS tools and
techniques for headcount reduction
Simply put, Operational Excellence means all of these except _____.
faster service, response, processing and delivery
cost reduction by trading off quality, value and responsiveness.
cheaper and cost competitive by being more efficient throughout the enterprise
,better quality of products, services, processes, user experience and value - CORRECT
ANSWERS cost reduction by trading off quality, value and responsiveness.
When you are creating a control plan, which elements should you include? - CORRECT
ANSWERS the key elements driving performance and outcome
You are creating a control plan for a manufacturing process. Which task should you do first? -
CORRECT ANSWERS Identify the control subjects.
The Process Control Plan or Control Plan specifies all of these except _____.
desired target or specifications for the control subject
what projects should be selected to improve the process
what needs to be controlled and how the control subject is to be measured and monitored
when to take action and what actions to take - CORRECT ANSWERS what projects should
be selected to improve the process
The Risk Priority Number or RPN takes into account the likelihood of all of these except _____.
Breakdown
,Severity
Detection
Occurrence - CORRECT ANSWERS Breakdown
You are trying to improve your on-boarding process for new engineers. Which type of FMEA
would you use? - CORRECT ANSWERS Process FMEA
The FMEA answers all of these questions except _____.
what is the effect of the failure?
who caused the failure?
what can possibly go wrong or fail?
what could have potentially caused the failure? - CORRECT ANSWERS who caused the
failure?
There are _____ types of FMEA. - CORRECT ANSWERS two
A swim-lane process map is used for _____. - CORRECT ANSWERS mapping cross-
functional processes
, In which type of process map can you see the rework loops, delays, bottlenecks, and work-
arounds? - CORRECT ANSWERS detailed process map
Why is it important to identify the "handoffs" in a deployment map? - CORRECT
ANSWERS Handoffs are where things can fall through the cracks due to
miscommunication.
Process decomposition is used when _____. - CORRECT ANSWERS more granularity is
needed to better understand an important process step by using detailed process maps
Types of process maps include all of these except _____.
Deployment map
Value map
Swim-lane process map
Value stream map - CORRECT ANSWERS Value map
Which of these is NOT a key concept of Lean?
Implement Pull instead of Push