Giant Eagle Pharmacy Tech Study Questions
COMPLETE EXAM QUESTIONS AND ACCURATE
ANSWERS (2025) |ALREADY PASSED!!
sWhat are the four steps to great customer service? - (ANSWER)-Welcome
-Ask and Fulfill
-Go the extra mile
-Thank and invite back
What are the five steps to great service recovery? - (ANSWER)-Listen
-Apologize
-Solve
-Thank
-Record
When following laws, and the state and federal have the same law, which law do
you always follow? - (ANSWER)The stricter one, always.
What is the phone number for the Giant Eagle Ethics Hotline? - (ANSWER)1-800-
498-8889
Define HIPAA - (ANSWER)Health Information Portability and Accountability Act
Define PHI - (ANSWER)Protected Health Information
COMPLETE EXAM QUESTIONS AND ACCURATE
ANSWERS (2025) |ALREADY PASSED!!
sWhat are the four steps to great customer service? - (ANSWER)-Welcome
-Ask and Fulfill
-Go the extra mile
-Thank and invite back
What are the five steps to great service recovery? - (ANSWER)-Listen
-Apologize
-Solve
-Thank
-Record
When following laws, and the state and federal have the same law, which law do
you always follow? - (ANSWER)The stricter one, always.
What is the phone number for the Giant Eagle Ethics Hotline? - (ANSWER)1-800-
498-8889
Define HIPAA - (ANSWER)Health Information Portability and Accountability Act
Define PHI - (ANSWER)Protected Health Information
