NUR431 EXAM REVIEW QUESTIONS
WITH CORRECT ANSWERS
Which performance improvement technique is used to generate a large number of
creative ideas from a group? - Answer-Brainstorming
Either in a structured or unstructured format, this generates a lot of ideas. Eventually,
this list will be narrowed down.
St. Mary's Hospital is comparing their mortality rates with St. Luke's Hospital, a
healthcare facility of similar size. What is St. Mary's doing? - Answer-Benchmarking
Knowing what you know about "aggregate" data (HIT 110), what is a primary benefit of
analyzing aggregate data? - Answer-Detection of patterns of events and occurrences
An unexpected occurrence involving death or serious physical or psychological injury, or
risk thereof is called - Answer-a sentinal event
The term associated with detailed clinical procedures or protocols for medical
professionals to follow for patients with a particular diagnosis or medical condition
based on research. - Answer-Clinical practice guidelines
The term associated with detailed descriptions of the compulsory requirements for
participation in federally sponsored health programs. - Answer-Government regulations
"Performance improvement must begin at the top and funnel down through the
organization." Who is this? - Answer-Brian Joiner (Joiner triangle)
"Fear must be driven out of organizations so that ideas and efforts flourish." Who said
this? - Answer-W. Edwards Deming
Two theorists say, "Two types of variation exist. One is by chance, the other by cause."
Deming was one. Who was the other theorist who said this? - Answer-Walter Shewhart
"Clinical pathways would support this man's belief that the more variables removed, the
more predictable the outcome." Who is attributed with this theory? - Answer-Joseph
Juran
"I don't believe in merit raises, employee evaluations, or quotas." Who is this? - Answer-
W. Edwards Deming
"Zero defects is the only performance standard." Who might this be? - Answer-Philip
Crosby
, A triangle approach includes quality, scientific approach, and teamwork!" Who am I? -
Answer-Joseph Juran
"Poorly handled merit raises and annual reviews prompt destructive competition,
discourage teamwork, and damage employee morale." Who believes this? - Answer-W.
Edwards Deming
"Quality should be standards-based." Who? - Answer-Philip Crosby
"The key to continuous quality improvement is teamwork, teamwork, teamwork!" Who is
this? - Answer-Brian Joiner
Which quality management theorist focused on zero defects as the goal of performance
improvement efforts? - Answer-Philip Crosby
The final results of care, treatment, and services in terms of the patient's expectations,
needs, and quality of life, which may be positive and appropriate or negative and
diminishing are included in what area of performance measurement? - Answer-
outcomes
This type of performance measure focuses on a process that leads to a certain
outcome, meaning that a scientific or experiential basis exists for believing that the
process, when executed well, will increase the probability of achieving a desired
outcome. - Answer-process measure
Average charges for each of the top ten ambulatory procedures performed (remember
charges are done after the service has been provided and this is looking at those top
ten procedures)
S P O?
Answer
Selected Answer: O
Correct Answer: O
Response Feedback: Yes, a charge is an outcome of the procedure - Answer-Correct
Answer: O
Response Feedback: Yes, a charge is an outcome of the procedure
Number of complaints received from patients/family regarding adequacy of parking
accommodations
S P O?
Answer
Selected Answer: S
Correct Answer: O
Response Feedback: The complaint is an outcome. It's true, the parking
accommodations may be lacking, but we are measuring the number of complaints, not
the square footage of parking space - Answer-Correct Answer: O
WITH CORRECT ANSWERS
Which performance improvement technique is used to generate a large number of
creative ideas from a group? - Answer-Brainstorming
Either in a structured or unstructured format, this generates a lot of ideas. Eventually,
this list will be narrowed down.
St. Mary's Hospital is comparing their mortality rates with St. Luke's Hospital, a
healthcare facility of similar size. What is St. Mary's doing? - Answer-Benchmarking
Knowing what you know about "aggregate" data (HIT 110), what is a primary benefit of
analyzing aggregate data? - Answer-Detection of patterns of events and occurrences
An unexpected occurrence involving death or serious physical or psychological injury, or
risk thereof is called - Answer-a sentinal event
The term associated with detailed clinical procedures or protocols for medical
professionals to follow for patients with a particular diagnosis or medical condition
based on research. - Answer-Clinical practice guidelines
The term associated with detailed descriptions of the compulsory requirements for
participation in federally sponsored health programs. - Answer-Government regulations
"Performance improvement must begin at the top and funnel down through the
organization." Who is this? - Answer-Brian Joiner (Joiner triangle)
"Fear must be driven out of organizations so that ideas and efforts flourish." Who said
this? - Answer-W. Edwards Deming
Two theorists say, "Two types of variation exist. One is by chance, the other by cause."
Deming was one. Who was the other theorist who said this? - Answer-Walter Shewhart
"Clinical pathways would support this man's belief that the more variables removed, the
more predictable the outcome." Who is attributed with this theory? - Answer-Joseph
Juran
"I don't believe in merit raises, employee evaluations, or quotas." Who is this? - Answer-
W. Edwards Deming
"Zero defects is the only performance standard." Who might this be? - Answer-Philip
Crosby
, A triangle approach includes quality, scientific approach, and teamwork!" Who am I? -
Answer-Joseph Juran
"Poorly handled merit raises and annual reviews prompt destructive competition,
discourage teamwork, and damage employee morale." Who believes this? - Answer-W.
Edwards Deming
"Quality should be standards-based." Who? - Answer-Philip Crosby
"The key to continuous quality improvement is teamwork, teamwork, teamwork!" Who is
this? - Answer-Brian Joiner
Which quality management theorist focused on zero defects as the goal of performance
improvement efforts? - Answer-Philip Crosby
The final results of care, treatment, and services in terms of the patient's expectations,
needs, and quality of life, which may be positive and appropriate or negative and
diminishing are included in what area of performance measurement? - Answer-
outcomes
This type of performance measure focuses on a process that leads to a certain
outcome, meaning that a scientific or experiential basis exists for believing that the
process, when executed well, will increase the probability of achieving a desired
outcome. - Answer-process measure
Average charges for each of the top ten ambulatory procedures performed (remember
charges are done after the service has been provided and this is looking at those top
ten procedures)
S P O?
Answer
Selected Answer: O
Correct Answer: O
Response Feedback: Yes, a charge is an outcome of the procedure - Answer-Correct
Answer: O
Response Feedback: Yes, a charge is an outcome of the procedure
Number of complaints received from patients/family regarding adequacy of parking
accommodations
S P O?
Answer
Selected Answer: S
Correct Answer: O
Response Feedback: The complaint is an outcome. It's true, the parking
accommodations may be lacking, but we are measuring the number of complaints, not
the square footage of parking space - Answer-Correct Answer: O
