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1. Assertive communica- A.Aggressive
tion can be described by B.Demanding
what quality? *C.Firm*
D.Loud
Being assertive means being firm, not rude. Assertive behavior and
communication can help nurse aides get their jobs done and stand by
their principles.
2. A volunteer goes to A."Just go look at his chart."
the nursing home every B."Why don't you ask him yourself?"
month to read to some *C."I can't talk about any of the clients."*
of the clients. The vol- D."I'll tell you later in a private room."
unteer asks the nurse
aide what is wrong with The nurse aide is not allowed to talk about the clients to other people. It
one of the clients. What violates the client's right to privacy and confidentiality.
is the most appropri-
ate response from the
nurse aide?
3. A nurse aide who listens A.Message
to a client's concerns B.Feedback
is an example of what *C.Receiver*
component of commu- D.Sender
nication?
In the communication process, the sender is the one speaking (or
sending the message), and the receiver is the one listening (or receiving
the message). The message is the information being transferred, and
feedback is clarification of the message.
4.
, CNA Exam Review: Role of the Nurse Aide EXAM NEWEST ACTUAL EXAM
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When communicating A.write messages on paper
with a deaf client, it is B.use a sign language interpreter
inappropriate to: C.let the client read lips
*D.shout in the client's ear*
When a client is deaf, he or she cannot hear anything, not even shouting.
Shouting at any client is rude and unprofessional. The best way for a
nurse aide to communicate with a deaf client is to write messages to
each other on paper. Deaf residents should be provided a notebook and
pen.
5. A nurse aide has been *A."What would you like to wear today?"*
assigned the task of B."Putting on clothes is really easy."
helping a client get C."Do you know how to dress yourself?"
dressed. What should D."You get dressed, and I'll check on you later."
the nurse aide say to the
client upon starting the
When a nurse aide is required to help a client get dressed, then that
task?
client can no longer dress himself or herself. The client should still have
the independence to choose what he or she wants to wear. The nurse
aide should not make the client feel bad by saying that it is easy to dress
alone.
6. Placing oneself mental- A.tact
ly in the position of the *B.empathy*
client to better under- C.depression
stand the client's feel- D.sympathy
ings is an example of:
Empathy is the ability to imagine yourself in another person's position
and understand how that person would feel. Nurse aides should have
, CNA Exam Review: Role of the Nurse Aide EXAM NEWEST ACTUAL EXAM
COMPLETE ALL QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIE
ANSWERS)
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empathy for their clients. Empathy connects people and makes them
treat others the way they would want to be treated.
7. An alert and oriented A."Why are you trying to make my job more difficult?"
client refuses to get B."If you don't get dressed, I'll tell your doctor."
dressed one day. What *C."Why don't you want to get dressed today?"*
should be the nurse D."You need to get dressed like everyone else."
aide's response?
If an alert client states that he or she does not want to get dressed, the
nurse aide should try to find out why. Asking a question gives the client a
chance to talk. There may be a physical or psychological reason that the
client has refused to get dressed.
8. A busy nurse aide has A."I feel too tired to care for another client."
just been assigned a *B."I will find a way to provide care for this client too."*
new client and must C."I think that you should give this assignment to someone else."
add his care to her list D."I will have to skip care for some of my clients to free up more time."
of responsibilities. How
should the nurse aide The nurse aide should accept the change and strive to provide excep-
respond to this change? tional care to all clients. The nurse in charge of making the assignments
does not want to give the nurse aide too much work, but when things
are busy, everyone has to work harder and be part of the team effort.
9. The inability to express A.disorientation
or understand spoken B.paranoia
or written language is C.body language
called: *D.aphasia*
Aphasia is the inability to understand or express spoken or written
language. To help communicate with clients who have aphasia, the nurse