PERFORMANCE TASK 1
Name: The Peninsula Manila
Address: 1226 Makati Ave, Makati City, Metro Manila
Types of Enterprises: The Peninsula Manila is a Large Enterprises, because it is a
luxury hotel owned and operate by “The Hongkong and Shanghai Hotels (HSH).
Length of Service: The Peninsula Manila was operating here in the Philippines for
nearly 5 decades. They started since 1976.
Type of Ownership: The Peninsula Manila is privately owned, operating as a
subsidiary of a foreign corporation. They owned 77% of the Peninsula Manila.
Local/Chain: The Peninsula Hotels brand is a luxury hotel chain, with The Peninsula
Manila being one of its properties.
Products/Services: Luxurious Accommodations, Diverse dining options. Wellness
Facilities, Event spaces and convenient amenities.
Name of Interviewee and Management Position: Benjamin Vuchot is the Executive
Director and CEO of The Hongkong and Shanghai Hotels, Limited (HSH), the parent
company of The Peninsula Hotels. Kevin Tsang is the Managing Director of The
Peninsula Manila.
TQM
The tourism and hospitality industry is competitive world where a strategic
approach such as total quality management is needed. It is to make sure a
continual process of detecting and reducing or eliminating error is
accomplished. The total quality management principles in the establishment
of Peninsula Manila is the following:
Customer Focused - Peninsula Manila emphasized guest satisfaction, they
prioritized understanding and exceeding guest expectations and experience
by going beyond simply and meeting their needs.
Name: The Peninsula Manila
Address: 1226 Makati Ave, Makati City, Metro Manila
Types of Enterprises: The Peninsula Manila is a Large Enterprises, because it is a
luxury hotel owned and operate by “The Hongkong and Shanghai Hotels (HSH).
Length of Service: The Peninsula Manila was operating here in the Philippines for
nearly 5 decades. They started since 1976.
Type of Ownership: The Peninsula Manila is privately owned, operating as a
subsidiary of a foreign corporation. They owned 77% of the Peninsula Manila.
Local/Chain: The Peninsula Hotels brand is a luxury hotel chain, with The Peninsula
Manila being one of its properties.
Products/Services: Luxurious Accommodations, Diverse dining options. Wellness
Facilities, Event spaces and convenient amenities.
Name of Interviewee and Management Position: Benjamin Vuchot is the Executive
Director and CEO of The Hongkong and Shanghai Hotels, Limited (HSH), the parent
company of The Peninsula Hotels. Kevin Tsang is the Managing Director of The
Peninsula Manila.
TQM
The tourism and hospitality industry is competitive world where a strategic
approach such as total quality management is needed. It is to make sure a
continual process of detecting and reducing or eliminating error is
accomplished. The total quality management principles in the establishment
of Peninsula Manila is the following:
Customer Focused - Peninsula Manila emphasized guest satisfaction, they
prioritized understanding and exceeding guest expectations and experience
by going beyond simply and meeting their needs.
