D469 WGU Exam UPDATED QUESTIONS
AND CORRECT ANSWERS
Is how well the product or service does what it is supposed to. - CORRECT
ANSWER Fitness for use
Involves designing quality characteristics into a product or service. - CORRECT
ANSWER quality of design
The basic operating characteristics of a product; for example, how well a car handles or its
gas mileage. - CORRECT ANSWER performance
The "extra" items added to the basic features, such as a stereo CD or a leather interior in a car.
- CORRECT ANSWER Features
The probability that a product will operate properly within an expected time frame; that is,
that a TV will work without repair for about seven years. - CORRECT
ANSWER Reliability
The degree to which a product meets preestablished standards. - CORRECT
ANSWER Conformance
How long the product lasts; its life span before replacement. - CORRECT
ANSWER Durability
The ease of getting repairs, the speed of repairs, and the courtesy and competence of the
repair person. - CORRECT ANSWER Serviceability
How a product looks, feels, sounds, smells, or tastes. - CORRECT
ANSWER Aesthetics
AND CORRECT ANSWERS
Is how well the product or service does what it is supposed to. - CORRECT
ANSWER Fitness for use
Involves designing quality characteristics into a product or service. - CORRECT
ANSWER quality of design
The basic operating characteristics of a product; for example, how well a car handles or its
gas mileage. - CORRECT ANSWER performance
The "extra" items added to the basic features, such as a stereo CD or a leather interior in a car.
- CORRECT ANSWER Features
The probability that a product will operate properly within an expected time frame; that is,
that a TV will work without repair for about seven years. - CORRECT
ANSWER Reliability
The degree to which a product meets preestablished standards. - CORRECT
ANSWER Conformance
How long the product lasts; its life span before replacement. - CORRECT
ANSWER Durability
The ease of getting repairs, the speed of repairs, and the courtesy and competence of the
repair person. - CORRECT ANSWER Serviceability
How a product looks, feels, sounds, smells, or tastes. - CORRECT
ANSWER Aesthetics
