8/16/25, 10:57
AM
CRCST CHAPTER 23 (SUCCESS THROUGH
COMMUNICATION) EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
GRADED A++ 2025/2026
Terms in this set (15)
Which of the D
following is an
example of
communication?
(A) Spoken word
(B) Written word
(C) Non-verbal
expressions
(D) All of the above
Central Service C
technicians who do
not think they are
being treated
appropriately by
their employer
should
(A) find another job.
(B) discuss the
problem with
1/
8
, 8/16/25, 10:57
AM
their workplace
peers.
(C) discuss the
situation with
their supervisor.
(D) accept the situation
as "the way things
are done" at the
facility.
Behavior relating to A
what is "right" and
"wrong" relative to
the standards of
professional conduct
are called
(A) ethical behavior.
(B) moral behavior.
(C) legal behavior.
(D) personal behavior.
A step in B
communication that
occurs when a
listener asks a
question is called
2/
8
AM
CRCST CHAPTER 23 (SUCCESS THROUGH
COMMUNICATION) EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
GRADED A++ 2025/2026
Terms in this set (15)
Which of the D
following is an
example of
communication?
(A) Spoken word
(B) Written word
(C) Non-verbal
expressions
(D) All of the above
Central Service C
technicians who do
not think they are
being treated
appropriately by
their employer
should
(A) find another job.
(B) discuss the
problem with
1/
8
, 8/16/25, 10:57
AM
their workplace
peers.
(C) discuss the
situation with
their supervisor.
(D) accept the situation
as "the way things
are done" at the
facility.
Behavior relating to A
what is "right" and
"wrong" relative to
the standards of
professional conduct
are called
(A) ethical behavior.
(B) moral behavior.
(C) legal behavior.
(D) personal behavior.
A step in B
communication that
occurs when a
listener asks a
question is called
2/
8
