CERT Test: AMCA Study Guide: Medical Administrative Assistant Questions with Answers

CERT Test: AMCA Study Guide: Medical
Administrative Assistant Questions with
Answers

Fixed Appointment Scheduling

Ans: One patient is scheduled for a specific appointment time

Cluster Scheduling

Ans: Patients having the same type of procedure are scheduled within the same block of
time

Wave Scheduling

Ans: Patients are scheduled for the first half of each hour, then they are seen in a first come
first seen basis. This method allows a practice to accommodate a large number of patients

Method of Scheduling

Ans: Decided by the physician

Scheduling Matrix

Ans: All of the time that a doctor is not available to see patients

Business-like-behavior

Ans: Helps promote positive relations in the medical office

Job Descriptions

Ans: Clarify any questions as to a persons responsibilities

Confidentiality

Ans: Given the sensitivity of the data and information in a medical practice, probably the
most important asset a medical assistant can have.

Morale

Ans: Mental and emotional condition of an individual or a group regarding a function or
task; includes enthusiasm, loyalty and confidence

Flexibility


Q&A