Conflict Resolution Exam Questions and Answers Fully Solved Latest Version 2025-2026
formal powers - Answers establishes, implements goals and policies.
interpersonal conflict - Answers two or more co-workers disagree due to different values and
belief systems. Self-esteem, self-worth, frustration may impact relationship w/ clients. Verbal,
nonverbal skills begin w/ self-awareness, sensitivity.
interdisciplinary teams - Answers work together (nurses, therapists, providers, administrators)
collaboration is goal. shares information and fosters quality care, fulfills roles of teams.
conflict resolution - Answers requires understanding and management of the situation that has
become hostile and competitive. Avoidance prevents resolution, problems escalate and re-
emerge.
confronting - Answers face-to-face interaction= requires skill in handling action, aggression
behaviors. Incongruences between what people say, do. Therapeutic responses take skill,
practice. Notice incongruences in self; take time to make changes.
accommodating/cooperating - Answers assertive communication= verbalize personal beliefs,
desires.
passive behaviors= accommodating, cooperating.
competing - Answers aggressive or passive aggressive behavior where there is only one winner.
Seeks personal goal at the expense of others. Results in long-standing problems. It is better to
seek out a win-win approach, not win-lose!
compromising - Answers Positive outcome for everyone. Goal is for everyone to give up
something and come to a consensus without feeling defeated. Win-win!
collaborating - Answers each member is self-aware and can clearly communicate in the
decision. Not necessarily cooperation, but instead, it is when everyone respects one another and
there is a fair, open, and honest environment.
nurse-client conflict - Answers Unresolved conflict in a therapeutic nurse-client relationship. can
impede the attainment of their goals
negotiation - Answers confidence! Be an active listener. Be attentive to everyone else and build
trust through open communication. Practice assertiveness, create positive outcome for
everyone. Satisfaction among all members of the time is a sign of effective negotiation.
effective negotiation - Answers win-win outcome. All individuals making decision to mutually
solve conflict and establish resolution through give and take.
formal powers - Answers establishes, implements goals and policies.
interpersonal conflict - Answers two or more co-workers disagree due to different values and
belief systems. Self-esteem, self-worth, frustration may impact relationship w/ clients. Verbal,
nonverbal skills begin w/ self-awareness, sensitivity.
interdisciplinary teams - Answers work together (nurses, therapists, providers, administrators)
collaboration is goal. shares information and fosters quality care, fulfills roles of teams.
conflict resolution - Answers requires understanding and management of the situation that has
become hostile and competitive. Avoidance prevents resolution, problems escalate and re-
emerge.
confronting - Answers face-to-face interaction= requires skill in handling action, aggression
behaviors. Incongruences between what people say, do. Therapeutic responses take skill,
practice. Notice incongruences in self; take time to make changes.
accommodating/cooperating - Answers assertive communication= verbalize personal beliefs,
desires.
passive behaviors= accommodating, cooperating.
competing - Answers aggressive or passive aggressive behavior where there is only one winner.
Seeks personal goal at the expense of others. Results in long-standing problems. It is better to
seek out a win-win approach, not win-lose!
compromising - Answers Positive outcome for everyone. Goal is for everyone to give up
something and come to a consensus without feeling defeated. Win-win!
collaborating - Answers each member is self-aware and can clearly communicate in the
decision. Not necessarily cooperation, but instead, it is when everyone respects one another and
there is a fair, open, and honest environment.
nurse-client conflict - Answers Unresolved conflict in a therapeutic nurse-client relationship. can
impede the attainment of their goals
negotiation - Answers confidence! Be an active listener. Be attentive to everyone else and build
trust through open communication. Practice assertiveness, create positive outcome for
everyone. Satisfaction among all members of the time is a sign of effective negotiation.
effective negotiation - Answers win-win outcome. All individuals making decision to mutually
solve conflict and establish resolution through give and take.
