OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
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1 4/17/2025
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
OpenStax Foundations of Information
Systems Test Bank
Chapter 01: Fundamentals of Information Systems
Review Questions
Multiple Choice
1. Taylor is collecting and analyzing data to generate evidence that will support the
organization’s decision-making processes. What will Taylor use to assist with this effort?
A. data processing
B. information systems*
C. information technology
D. computer science
LO: 1.1.1 Define the key concepts in information systems
Blooms: Understand
Difficulty: Moderate
2. Which component of information systems enables users to perform specific tasks?
A. hardware
B. data
C. software*
D. procedures
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
Difficulty: Easy
3. At your organization’s quarterly business meeting, Amal presented statistics and other facts
to help board members learn about the organization’s progress and understand the
quarterly reports. What are the statistics and facts that Amal presented called?
A. information*
B. procedures
C. data
D. transactions
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
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4/17/2025 2
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
Difficulty: Moderate
4. Which type of information system provides reports and summaries to help middle
managers with decision-making?
A. decision support system
B. executive information system
C. management information system*
D. interorganizational information system
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
Difficulty: Moderate
5. Which type of information system enables two or more companies to conduct business
electronically?
A. decision support system
B. transaction processing system
C. management information system
D. interorganizational information system*
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
Difficulty: Moderate
6. As your organization has grown, you need a system to handle functions such as human
resource management, customer service monitoring, and project management. What type
of system do you need?
A. point-of-sale system
B. transaction processing system
C. management information system
D. enterprise resource planning system*
LO: 1.1.1 Define the key concepts in information systems
Blooms: Understand
Difficulty: Moderate
7. What prevented early computers from being used as communication tools?
A. They were not part of information systems.
B. They did not have software.
C. They were not linked by data networks.*
D. They did not use transaction processing.
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3 4/17/2025
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
LO: 1.1.2 Discuss the historical evolution of information systems
Blooms: Remember
Difficulty: Easy
8. What feature of the ARPANET enabled information sharing in separate locations by
transferring data in small pieces as they are routed through a system?
A. packet-switching technology*
B. satellite links
C. list servers
D. FTP protocols
LO: 1.1.2 Discuss the historical evolution of information systems
Blooms: Understand
Difficulty: Easy
9. One of your customers is amazed they can interact with your organization’s online
advertisements. During the 1990s, this customer worked for an advertising agency and used
Web 1.0, which only allowed customers to observe advertisements. Why did Web 1.0 not
offer users the option of interacting with content?
A. With Web 1.0, websites relied on packet-switching technology.
B. With Web 1.0, websites were static.*
C. With Web 1.0, websites relied on list servers.
D. With Web 1.0, websites used routers.
LO: 1.1.2 Discuss the historical evolution of information systems
Blooms: Understand
Difficulty: Difficult
10. Which part of a computer manages disk storage?
A. list server
B. operating system (OS)*
C. transaction processing system
D. application software
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Remember
Difficulty: Easy
11. You are looking at statistics and other numerical information about your organization’s
quarterly sales. What type of information is this?
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4/17/2025 4
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
A. input data
B. qualitative data
C. output data
D. quantitative data*
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Remember
Difficulty: Easy
12. A member of your IT staff identified an issue with your organization’s firewall. Which
element of your information system does this impact?
A. environment
B. application control*
C. processing
D. general control
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Remember
Difficulty: Moderate
13. To prepare for a quarterly board meeting, you transform a ten-page report into a video to
show the board and help them understand the organization’s recent performance. Which
operation of information systems did you use?
A. data processing
B. data retrieval
C. data dissemination*
D. data capture
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Understand
Difficulty: Difficult
14. How does an information system enhance the reliability of an organization’s data?
A. by improving accuracy*
B. by improving efficiency
C. by improving automation
D. by improving productivity
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Understand
Difficulty: Easy
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
5 4/17/2025
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
15. The staff implementing your organization’s new information system is struggling. Team
members are not communicating effectively, nor are they using critical thinking skills to
develop a robust information system. What tool do you propose to help the team?
A. data dissemination
B. framework*
C. industry standard
D. feedback
LO: 1.2.1 Discuss the use of frameworks and industry standards in IS
Blooms: Understand
Difficulty: Difficult
16. Your organization conducts business with multiple other organizations. What tool should
you use to ensure that your information system is compatible with the information systems
used by these other organizations?
A. data dissemination
B. competency model
C. industry standard*
D. feedback
LO: 1.2.1 Discuss the use of frameworks and industry standards in IS
Blooms: Understand
Difficulty: Moderate
17. Your organization needs a framework that will improve its project management processes
as it implements a new information system. Which framework do you recommend?
A. Zachman Framework
B. Agile methodology*
C. Skills Framework for the Information Age (SFIA)
D. McKinsey 7-S Framework
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Understand
Difficulty: Easy
18. Your organization needs to be more efficient and effective by improving its coordination
across the organization. Areas that need improvement include developing better
organizational goals and objectives with robust plans to achieve these, as well as
implementing better workflow processes. The organization’s tone at the top and shared
values should also be revamped. Which framework do you recommend?
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4/17/2025 6
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
A. McKinsey 7-S Framework*
B. Zachman Framework
C. Skills Framework for the Information Age (SFIA)
D. Control Objectives for Information and Related Technologies (COBIT)
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Understand
Difficulty: Difficult
19. A major issue at your organization is an incoherent mission to motivate operations. Which
element of the McKinsey 7-S Framework does this relate to?
A. structure
B. systems
C. style
D. shared values*
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Remember
Difficulty: Moderate
20. While using the Skills Framework for the Information Age (SFIA), you delegate work based
on each staff member’s personal skills and knowledge. Which part of the SFIA framework
are you using as you do this?
A. plan and organize
B. deploy*
C. analyze
D. develop
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Remember
Difficulty: Moderate
21. According to the Skills Framework for the Information Age (SFIA), which level of employees
receive general supervision but have more autonomy, do work that is not necessarily
routine, and may even supervise other employees?
A. Assist
B. Apply*
C. Ensure and Advise
D. Initiate and Influence
LO: 1.2.2 Identify the frameworks and standards in IS
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
7 4/17/2025
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
Blooms: Remember
Difficulty: Moderate
22. Under the Zachman Framework, which question seeks to gather details about an
organization’s units and hierarchy?
A. What?
B. Where?
C. Who?*
D. Why?
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Remember
Difficulty: Easy
23. You are a consultant helping colleges and universities develop IS programs that ensure
students are prepared to handle jobs such as information systems administrator and
database developer. What should you use to help with this effort?
A. ISO/IEC 27001
B. FISMA
C. IS2020*
D. TOGAF
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Understand
Difficulty: Moderate
24. Why is ethical mindset an important characteristic to enable information systems
professionals to perform their jobs effectively?
A. It helps ensure that they fully understand the fundamentals of information systems.
B. It helps ensure that they can develop the competencies needed to stay abreast of changes in
information systems.
C. It helps ensure that they understand the risks affecting cybersecurity and take actions to
combat those risks.*
D. It helps ensure that they have the flexibility needed to adapt as the field of information
systems evolves.
LO: 1.2.3 Correlate the frameworks and standards to knowledge as an IS professional
Blooms: Remember
Difficulty: Moderate
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4/17/2025 8
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
25. What concept refers to an individual’s ability to apply specific skills, experience, and
personal characteristics in a way that enables them to perform a job in an effective and
efficient manner?
A. competency*
B. motivation
C. semantic modeling
D. technical expertise
LO: 1.3.1 Explain competencies in IS and IT
Blooms: Remember
Difficulty: Easy
26. You provide a recommendation for your organization’s intern. You describe this person as
dependable, reliable, professional, and willing to learn. You also state that you were
impressed by the intern’s integrity. Based on this assessment, what competency impressed
you most about the intern?
A. workplace capabilities
B. occupational skills
C. personal effectiveness*
D. academic accomplishments
LO: 1.3.1 Explain competencies in IS and IT
Blooms: Understand
Difficulty: Moderate
27. Your new employee prefers to work alone and contributes little when involved in groups.
This employee also daydreams during meetings and simply follows instructions without
making any effort to think about the work and why it is important. In which competency
area is this employee lacking?
A. personal effectiveness
B. workplace*
C. technical
D. academic
LO: 1.3.1 Explain competencies in IS and IT
Blooms: Understand
Difficulty: Moderate
28. What type of software package enables organizations to automate and coordinate
operations, solve problems, and monitor organizational performance?
A. business analysis
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9 4/17/2025
, OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
B. enterprise system*
C. information technology
D. networking
LO: 1.3.2 Describe the connections between IS and IT
Blooms: Remember
Difficulty: Easy
29. What process enables organizations to collaborate across international borders to design
and develop new goods and services for the global marketplace?
A. global innovation*
B. artificial intelligence
C. globalization
D. enterprise management
LO: 1.4.2 Discuss global innovation and its importance
Blooms: Remember
Difficulty: Easy
30. Which technological advancement allows data storage closer to the source of data, rather
than a centralized cloud or server?
A. artificial intelligence
B. edge computing*
C. blockchain
D. Internet of Things
LO: 1.4.3 Describe global initiatives in IS
Blooms: Remember
Difficulty: Easy
Fill in the Blank
31. An information system usually consists of five key components, including ________, which
are the instructions and rules that guide the appropriate ways to use the system’s
hardware, software, and data.
Answer: procedures
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
Difficulty: Moderate
32. A(n) ________ handles day-to-day procedures, such as order processing and payroll.
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4/17/2025 10
Chapter 01: Fundamentals of Information Systems
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
1 4/17/2025
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
OpenStax Foundations of Information
Systems Test Bank
Chapter 01: Fundamentals of Information Systems
Review Questions
Multiple Choice
1. Taylor is collecting and analyzing data to generate evidence that will support the
organization’s decision-making processes. What will Taylor use to assist with this effort?
A. data processing
B. information systems*
C. information technology
D. computer science
LO: 1.1.1 Define the key concepts in information systems
Blooms: Understand
Difficulty: Moderate
2. Which component of information systems enables users to perform specific tasks?
A. hardware
B. data
C. software*
D. procedures
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
Difficulty: Easy
3. At your organization’s quarterly business meeting, Amal presented statistics and other facts
to help board members learn about the organization’s progress and understand the
quarterly reports. What are the statistics and facts that Amal presented called?
A. information*
B. procedures
C. data
D. transactions
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
4/17/2025 2
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
Difficulty: Moderate
4. Which type of information system provides reports and summaries to help middle
managers with decision-making?
A. decision support system
B. executive information system
C. management information system*
D. interorganizational information system
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
Difficulty: Moderate
5. Which type of information system enables two or more companies to conduct business
electronically?
A. decision support system
B. transaction processing system
C. management information system
D. interorganizational information system*
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
Difficulty: Moderate
6. As your organization has grown, you need a system to handle functions such as human
resource management, customer service monitoring, and project management. What type
of system do you need?
A. point-of-sale system
B. transaction processing system
C. management information system
D. enterprise resource planning system*
LO: 1.1.1 Define the key concepts in information systems
Blooms: Understand
Difficulty: Moderate
7. What prevented early computers from being used as communication tools?
A. They were not part of information systems.
B. They did not have software.
C. They were not linked by data networks.*
D. They did not use transaction processing.
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
3 4/17/2025
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
LO: 1.1.2 Discuss the historical evolution of information systems
Blooms: Remember
Difficulty: Easy
8. What feature of the ARPANET enabled information sharing in separate locations by
transferring data in small pieces as they are routed through a system?
A. packet-switching technology*
B. satellite links
C. list servers
D. FTP protocols
LO: 1.1.2 Discuss the historical evolution of information systems
Blooms: Understand
Difficulty: Easy
9. One of your customers is amazed they can interact with your organization’s online
advertisements. During the 1990s, this customer worked for an advertising agency and used
Web 1.0, which only allowed customers to observe advertisements. Why did Web 1.0 not
offer users the option of interacting with content?
A. With Web 1.0, websites relied on packet-switching technology.
B. With Web 1.0, websites were static.*
C. With Web 1.0, websites relied on list servers.
D. With Web 1.0, websites used routers.
LO: 1.1.2 Discuss the historical evolution of information systems
Blooms: Understand
Difficulty: Difficult
10. Which part of a computer manages disk storage?
A. list server
B. operating system (OS)*
C. transaction processing system
D. application software
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Remember
Difficulty: Easy
11. You are looking at statistics and other numerical information about your organization’s
quarterly sales. What type of information is this?
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
4/17/2025 4
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
A. input data
B. qualitative data
C. output data
D. quantitative data*
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Remember
Difficulty: Easy
12. A member of your IT staff identified an issue with your organization’s firewall. Which
element of your information system does this impact?
A. environment
B. application control*
C. processing
D. general control
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Remember
Difficulty: Moderate
13. To prepare for a quarterly board meeting, you transform a ten-page report into a video to
show the board and help them understand the organization’s recent performance. Which
operation of information systems did you use?
A. data processing
B. data retrieval
C. data dissemination*
D. data capture
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Understand
Difficulty: Difficult
14. How does an information system enhance the reliability of an organization’s data?
A. by improving accuracy*
B. by improving efficiency
C. by improving automation
D. by improving productivity
LO: 1.1.3 Describe the components, elements, and operations of information systems
Blooms: Understand
Difficulty: Easy
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
5 4/17/2025
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
15. The staff implementing your organization’s new information system is struggling. Team
members are not communicating effectively, nor are they using critical thinking skills to
develop a robust information system. What tool do you propose to help the team?
A. data dissemination
B. framework*
C. industry standard
D. feedback
LO: 1.2.1 Discuss the use of frameworks and industry standards in IS
Blooms: Understand
Difficulty: Difficult
16. Your organization conducts business with multiple other organizations. What tool should
you use to ensure that your information system is compatible with the information systems
used by these other organizations?
A. data dissemination
B. competency model
C. industry standard*
D. feedback
LO: 1.2.1 Discuss the use of frameworks and industry standards in IS
Blooms: Understand
Difficulty: Moderate
17. Your organization needs a framework that will improve its project management processes
as it implements a new information system. Which framework do you recommend?
A. Zachman Framework
B. Agile methodology*
C. Skills Framework for the Information Age (SFIA)
D. McKinsey 7-S Framework
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Understand
Difficulty: Easy
18. Your organization needs to be more efficient and effective by improving its coordination
across the organization. Areas that need improvement include developing better
organizational goals and objectives with robust plans to achieve these, as well as
implementing better workflow processes. The organization’s tone at the top and shared
values should also be revamped. Which framework do you recommend?
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
4/17/2025 6
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
A. McKinsey 7-S Framework*
B. Zachman Framework
C. Skills Framework for the Information Age (SFIA)
D. Control Objectives for Information and Related Technologies (COBIT)
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Understand
Difficulty: Difficult
19. A major issue at your organization is an incoherent mission to motivate operations. Which
element of the McKinsey 7-S Framework does this relate to?
A. structure
B. systems
C. style
D. shared values*
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Remember
Difficulty: Moderate
20. While using the Skills Framework for the Information Age (SFIA), you delegate work based
on each staff member’s personal skills and knowledge. Which part of the SFIA framework
are you using as you do this?
A. plan and organize
B. deploy*
C. analyze
D. develop
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Remember
Difficulty: Moderate
21. According to the Skills Framework for the Information Age (SFIA), which level of employees
receive general supervision but have more autonomy, do work that is not necessarily
routine, and may even supervise other employees?
A. Assist
B. Apply*
C. Ensure and Advise
D. Initiate and Influence
LO: 1.2.2 Identify the frameworks and standards in IS
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
7 4/17/2025
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
Blooms: Remember
Difficulty: Moderate
22. Under the Zachman Framework, which question seeks to gather details about an
organization’s units and hierarchy?
A. What?
B. Where?
C. Who?*
D. Why?
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Remember
Difficulty: Easy
23. You are a consultant helping colleges and universities develop IS programs that ensure
students are prepared to handle jobs such as information systems administrator and
database developer. What should you use to help with this effort?
A. ISO/IEC 27001
B. FISMA
C. IS2020*
D. TOGAF
LO: 1.2.2 Identify the frameworks and standards in IS
Blooms: Understand
Difficulty: Moderate
24. Why is ethical mindset an important characteristic to enable information systems
professionals to perform their jobs effectively?
A. It helps ensure that they fully understand the fundamentals of information systems.
B. It helps ensure that they can develop the competencies needed to stay abreast of changes in
information systems.
C. It helps ensure that they understand the risks affecting cybersecurity and take actions to
combat those risks.*
D. It helps ensure that they have the flexibility needed to adapt as the field of information
systems evolves.
LO: 1.2.3 Correlate the frameworks and standards to knowledge as an IS professional
Blooms: Remember
Difficulty: Moderate
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
4/17/2025 8
,OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
25. What concept refers to an individual’s ability to apply specific skills, experience, and
personal characteristics in a way that enables them to perform a job in an effective and
efficient manner?
A. competency*
B. motivation
C. semantic modeling
D. technical expertise
LO: 1.3.1 Explain competencies in IS and IT
Blooms: Remember
Difficulty: Easy
26. You provide a recommendation for your organization’s intern. You describe this person as
dependable, reliable, professional, and willing to learn. You also state that you were
impressed by the intern’s integrity. Based on this assessment, what competency impressed
you most about the intern?
A. workplace capabilities
B. occupational skills
C. personal effectiveness*
D. academic accomplishments
LO: 1.3.1 Explain competencies in IS and IT
Blooms: Understand
Difficulty: Moderate
27. Your new employee prefers to work alone and contributes little when involved in groups.
This employee also daydreams during meetings and simply follows instructions without
making any effort to think about the work and why it is important. In which competency
area is this employee lacking?
A. personal effectiveness
B. workplace*
C. technical
D. academic
LO: 1.3.1 Explain competencies in IS and IT
Blooms: Understand
Difficulty: Moderate
28. What type of software package enables organizations to automate and coordinate
operations, solve problems, and monitor organizational performance?
A. business analysis
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
9 4/17/2025
, OpenStax Foundations of Information Systems Test Bank
Chapter 01: Fundamentals of Information Systems
B. enterprise system*
C. information technology
D. networking
LO: 1.3.2 Describe the connections between IS and IT
Blooms: Remember
Difficulty: Easy
29. What process enables organizations to collaborate across international borders to design
and develop new goods and services for the global marketplace?
A. global innovation*
B. artificial intelligence
C. globalization
D. enterprise management
LO: 1.4.2 Discuss global innovation and its importance
Blooms: Remember
Difficulty: Easy
30. Which technological advancement allows data storage closer to the source of data, rather
than a centralized cloud or server?
A. artificial intelligence
B. edge computing*
C. blockchain
D. Internet of Things
LO: 1.4.3 Describe global initiatives in IS
Blooms: Remember
Difficulty: Easy
Fill in the Blank
31. An information system usually consists of five key components, including ________, which
are the instructions and rules that guide the appropriate ways to use the system’s
hardware, software, and data.
Answer: procedures
LO: 1.1.1 Define the key concepts in information systems
Blooms: Remember
Difficulty: Moderate
32. A(n) ________ handles day-to-day procedures, such as order processing and payroll.
For more free, peer-reviewed, openly licensed resources visit OpenStax.org.
4/17/2025 10
