1. Which California agency regulates household movers?
A. DMV
B. CPUC
C. CHP
D. CSLB
Answer: B – CPUC (California Public Utilities Commission) regulates licensed
household movers.
2. What is required before a mover can legally operate in California?
A. DOT Number
B. Motor Carrier Permit
C. Household Mover Permit from CPUC
D. Contractor License
Answer: C – Movers must hold a Household Mover Permit issued by CPUC.
3. Which document must be provided to every customer before services begin?
A. Moving inventory list
B. “Important Information for Persons Moving Household Goods” booklet
C. Tariff 4 complete manual
D. Insurance certificate
Answer: B – The CPUC requires movers to give customers the “Important
Information” booklet.
4. What does Tariff 4 regulate?
A. Commercial trucking
B. Maximum rates and rules for household goods moves
C. Building codes for moving facilities
D. Cargo insurance minimums only
Answer: B – Tariff 4 sets maximum rates, charges, and rules for CA household
goods movers.
5. A “Not to Exceed Price” must be shown on which document?
A. Bill of Lading
B. Warehouse receipt
,C. Insurance policy
D. Truck inspection form
Answer: A – The Bill of Lading must clearly state the Not to Exceed Price.
6. When must the Bill of Lading be signed by the customer?
A. Before unloading
B. Before loading begins
C. After delivery
D. Only if a dispute arises
Answer: B – Customers must sign before loading begins.
7. What is the mover’s minimum liability coverage per pound per article if no
other coverage is purchased?
A. $0.30
B. $0.60
C. $1.00
D. $2.50
Answer: B – The minimum basic liability is $0.60 per pound per article.
8. What must movers provide if customers request higher valuation coverage?
A. Refund guarantee
B. Insurance policy option
C. Declaration of valuation form
D. Additional Bill of Lading
Answer: C – Customers must be offered a Declaration of Valuation option.
9. Which of the following is NOT required on a Bill of Lading?
A. Shipper’s name
B. Truck license plate
C. Not to Exceed Price
D. Pickup and delivery addresses
Answer: B – Truck license plate is not required on the Bill of Lading.
10. If a move exceeds the Not to Exceed Price without customer consent, what
must happen?
A. Customer must pay anyway
B. Customer can refuse to pay the excess
C. CPUC fines the customer
D. Customer loses belongings
Answer: B – Movers cannot collect more than the Not to Exceed Price unless
the customer signs a new agreement.
,11. Which document serves as the contract between mover and customer?
A. Estimate form
B. Bill of Lading
C. Warehouse receipt
D. Waybill
Answer: B – The Bill of Lading is the legal contract.
12. What is the maximum allowable charge for preparing a written estimate?
A. Free of charge
B. $25
C. $50
D. Unlimited
Answer: A – Movers must provide free written estimates.
13. Movers must keep records of each shipment for how many years?
A. 1 year
B. 2 years
C. 3 years
D. 5 years
Answer: C – Movers must retain records for at least 3 years.
14. If a customer cancels a move after signing, when may the mover charge a
cancellation fee?
A. Any time before delivery
B. Only if cancellation is less than 24 hours before scheduled service
C. Only if already loaded
D. Never allowed
Answer: B – A fee may apply if canceled within 24 hours of scheduled start.
15. The maximum allowable overtime labor rate is:
A. Same as regular rate
B. 1.25 × hourly rate
C. 1.5 × hourly rate
D. 2 × hourly rate
Answer: C – Tariff 4 allows 1.5 × the hourly rate for overtime.
16. What must be done before charging for packing materials?
A. Materials must be pre-approved and itemized in the estimate
B. Materials must be refunded after use
C. Movers can only charge flat fees
D. Movers must provide unused boxes
Answer: A – Packing material charges must be pre-approved and itemized.
, 17. Who enforces safety compliance for household movers?
A. DMV
B. CHP
C. OSHA
D. CPUC only
Answer: B – CHP (California Highway Patrol) enforces vehicle and safety
compliance.
18. What must movers carry in trucks at all times?
A. Tariff 4
B. CPUC permit copy
C. Bill of Lading for each shipment
D. All of the above
Answer: D – Movers must carry Tariff 4, permit, and Bills of Lading.
19. What is the penalty for operating without a CPUC Household Mover
Permit?
A. Warning only
B. $5,000 fine and possible criminal charges
C. DMV suspension
D. Insurance cancellation
Answer: B – CPUC imposes fines and possible criminal penalties.
20. When must a mover give a written “Change Order for Services”?
A. If the move takes longer than planned
B. If customer requests additional services not in the original estimate
C. At the end of delivery
D. Only if CPUC requests
Answer: B – A Change Order for Services is required for any added charges.
21. What is the purpose of the “Not to Exceed Price”?
A. To guarantee the mover maximum profit
B. To prevent overcharges and protect consumers
C. To determine insurance liability
D. To calculate fuel costs
Answer: B – It protects customers by setting the maximum amount payable.
22. Movers must provide a copy of the Bill of Lading to the customer:
A. After the move is completed
B. At the time of booking
C. Before loading begins
D. Only upon request
Answer: C – The customer must receive the Bill of Lading before loading.
A. DMV
B. CPUC
C. CHP
D. CSLB
Answer: B – CPUC (California Public Utilities Commission) regulates licensed
household movers.
2. What is required before a mover can legally operate in California?
A. DOT Number
B. Motor Carrier Permit
C. Household Mover Permit from CPUC
D. Contractor License
Answer: C – Movers must hold a Household Mover Permit issued by CPUC.
3. Which document must be provided to every customer before services begin?
A. Moving inventory list
B. “Important Information for Persons Moving Household Goods” booklet
C. Tariff 4 complete manual
D. Insurance certificate
Answer: B – The CPUC requires movers to give customers the “Important
Information” booklet.
4. What does Tariff 4 regulate?
A. Commercial trucking
B. Maximum rates and rules for household goods moves
C. Building codes for moving facilities
D. Cargo insurance minimums only
Answer: B – Tariff 4 sets maximum rates, charges, and rules for CA household
goods movers.
5. A “Not to Exceed Price” must be shown on which document?
A. Bill of Lading
B. Warehouse receipt
,C. Insurance policy
D. Truck inspection form
Answer: A – The Bill of Lading must clearly state the Not to Exceed Price.
6. When must the Bill of Lading be signed by the customer?
A. Before unloading
B. Before loading begins
C. After delivery
D. Only if a dispute arises
Answer: B – Customers must sign before loading begins.
7. What is the mover’s minimum liability coverage per pound per article if no
other coverage is purchased?
A. $0.30
B. $0.60
C. $1.00
D. $2.50
Answer: B – The minimum basic liability is $0.60 per pound per article.
8. What must movers provide if customers request higher valuation coverage?
A. Refund guarantee
B. Insurance policy option
C. Declaration of valuation form
D. Additional Bill of Lading
Answer: C – Customers must be offered a Declaration of Valuation option.
9. Which of the following is NOT required on a Bill of Lading?
A. Shipper’s name
B. Truck license plate
C. Not to Exceed Price
D. Pickup and delivery addresses
Answer: B – Truck license plate is not required on the Bill of Lading.
10. If a move exceeds the Not to Exceed Price without customer consent, what
must happen?
A. Customer must pay anyway
B. Customer can refuse to pay the excess
C. CPUC fines the customer
D. Customer loses belongings
Answer: B – Movers cannot collect more than the Not to Exceed Price unless
the customer signs a new agreement.
,11. Which document serves as the contract between mover and customer?
A. Estimate form
B. Bill of Lading
C. Warehouse receipt
D. Waybill
Answer: B – The Bill of Lading is the legal contract.
12. What is the maximum allowable charge for preparing a written estimate?
A. Free of charge
B. $25
C. $50
D. Unlimited
Answer: A – Movers must provide free written estimates.
13. Movers must keep records of each shipment for how many years?
A. 1 year
B. 2 years
C. 3 years
D. 5 years
Answer: C – Movers must retain records for at least 3 years.
14. If a customer cancels a move after signing, when may the mover charge a
cancellation fee?
A. Any time before delivery
B. Only if cancellation is less than 24 hours before scheduled service
C. Only if already loaded
D. Never allowed
Answer: B – A fee may apply if canceled within 24 hours of scheduled start.
15. The maximum allowable overtime labor rate is:
A. Same as regular rate
B. 1.25 × hourly rate
C. 1.5 × hourly rate
D. 2 × hourly rate
Answer: C – Tariff 4 allows 1.5 × the hourly rate for overtime.
16. What must be done before charging for packing materials?
A. Materials must be pre-approved and itemized in the estimate
B. Materials must be refunded after use
C. Movers can only charge flat fees
D. Movers must provide unused boxes
Answer: A – Packing material charges must be pre-approved and itemized.
, 17. Who enforces safety compliance for household movers?
A. DMV
B. CHP
C. OSHA
D. CPUC only
Answer: B – CHP (California Highway Patrol) enforces vehicle and safety
compliance.
18. What must movers carry in trucks at all times?
A. Tariff 4
B. CPUC permit copy
C. Bill of Lading for each shipment
D. All of the above
Answer: D – Movers must carry Tariff 4, permit, and Bills of Lading.
19. What is the penalty for operating without a CPUC Household Mover
Permit?
A. Warning only
B. $5,000 fine and possible criminal charges
C. DMV suspension
D. Insurance cancellation
Answer: B – CPUC imposes fines and possible criminal penalties.
20. When must a mover give a written “Change Order for Services”?
A. If the move takes longer than planned
B. If customer requests additional services not in the original estimate
C. At the end of delivery
D. Only if CPUC requests
Answer: B – A Change Order for Services is required for any added charges.
21. What is the purpose of the “Not to Exceed Price”?
A. To guarantee the mover maximum profit
B. To prevent overcharges and protect consumers
C. To determine insurance liability
D. To calculate fuel costs
Answer: B – It protects customers by setting the maximum amount payable.
22. Movers must provide a copy of the Bill of Lading to the customer:
A. After the move is completed
B. At the time of booking
C. Before loading begins
D. Only upon request
Answer: C – The customer must receive the Bill of Lading before loading.
