BHA EXAM 4 QUESTIONS AND 100%
CORRECT ANSWERS!!
what are some of the different components of a patient's medical record?
identification info, medical history, family history, treatment history, lab results, consent forms
info patient tells you about their clinical problems or concern
example: pain
subjective data
what a nurse obtains through physical examination (what you observe)
example: physical appearance, non-verbal communication cues
objective data
-the process of enabling people to increase control over & to improve their health-at
individual, family & community levels
health promotion
the enabling of health care providers to deliver services that are respectful of and
responsive to the health beliefs, practices, and cultural and linguistic needs of diverse
patients
cultural competency
list the steps to cultural competency:
1. culturally sensitive (possess basic knowledge and constructive attitudes of the diverse
populations practicing with)
2. culturally appropriate (caregivers apply underlying background knowledge to provide patient
w/ best possible health care)
3. culturally competent (caregiver understands & attend to total context of individual's situation
& cultural similarities/differences)
list the steps to cultural competency:
, what types of data are collected in an interview
subjective and objective
questions a patient to answer in their own words and to elaborate
example: "can you describe your pain to me?" "how does that make you feel?"
open-ended questions
questions that ask for specific information; elicit one or two word answers' "yes or no"
example: "where are your headaches located?" "are you in pain?"
closed-ended question
what are the best questions or statements to end an interview?
1. do you have any questions or any more information i should be aware of?
2. our interview is just about over
3. summary of interview
traps of interviewing
1. Providing False Assurance or Reassurance
2. Giving Unwanted Advice- "If I Were You"
3. Using Authority- "Doctor knows best"
4. Avoidance Language (be direct)
5. Distancing- "the" instead of "your"
6. Using Professional Jargon
7. Leading or Biased Questions
8. Talking too much- listen more than you talk
9. Interrupting- may signal impatience or boredom
10. Using "Why" Questions
examiner responses during interviews (9)
1. facilitate ("go-on" /nodding)
2. silence (listening provides you a chance to notice nonverbal cues)
3. empathy (allows person to feel accepted, "this must be very hard for you...")
CORRECT ANSWERS!!
what are some of the different components of a patient's medical record?
identification info, medical history, family history, treatment history, lab results, consent forms
info patient tells you about their clinical problems or concern
example: pain
subjective data
what a nurse obtains through physical examination (what you observe)
example: physical appearance, non-verbal communication cues
objective data
-the process of enabling people to increase control over & to improve their health-at
individual, family & community levels
health promotion
the enabling of health care providers to deliver services that are respectful of and
responsive to the health beliefs, practices, and cultural and linguistic needs of diverse
patients
cultural competency
list the steps to cultural competency:
1. culturally sensitive (possess basic knowledge and constructive attitudes of the diverse
populations practicing with)
2. culturally appropriate (caregivers apply underlying background knowledge to provide patient
w/ best possible health care)
3. culturally competent (caregiver understands & attend to total context of individual's situation
& cultural similarities/differences)
list the steps to cultural competency:
, what types of data are collected in an interview
subjective and objective
questions a patient to answer in their own words and to elaborate
example: "can you describe your pain to me?" "how does that make you feel?"
open-ended questions
questions that ask for specific information; elicit one or two word answers' "yes or no"
example: "where are your headaches located?" "are you in pain?"
closed-ended question
what are the best questions or statements to end an interview?
1. do you have any questions or any more information i should be aware of?
2. our interview is just about over
3. summary of interview
traps of interviewing
1. Providing False Assurance or Reassurance
2. Giving Unwanted Advice- "If I Were You"
3. Using Authority- "Doctor knows best"
4. Avoidance Language (be direct)
5. Distancing- "the" instead of "your"
6. Using Professional Jargon
7. Leading or Biased Questions
8. Talking too much- listen more than you talk
9. Interrupting- may signal impatience or boredom
10. Using "Why" Questions
examiner responses during interviews (9)
1. facilitate ("go-on" /nodding)
2. silence (listening provides you a chance to notice nonverbal cues)
3. empathy (allows person to feel accepted, "this must be very hard for you...")
