APCO 911 EXAM QUESTIONS AND CORRECT DETAILED SOLUTIONS LATEST UPDATE THIS YEAR

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APCO 911 EXAM QUESTIONS AND CORRECT
DETAILED SOLUTIONS LATEST UPDATE THIS YEAR



QUESTION: The ALI is the calling party's telephone number & the ANI is the calling party's
address & dispatch information - ANSWER✔✔False




QUESTION: E9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the caller's
telephone number and physical address. - ANSWER✔✔True




QUESTION: A silent open line call must be considered a potential TTY call until proven
otherwise - ANSWER✔✔True




QUESTION: A policy is a guide to action and a procedure is a guide to thinking. -
ANSWER✔✔False




QUESTION: Physically signaling that you are listening is applying the listening technique of -
ANSWER✔✔nonverbal attending




QUESTION: The operational relationship between telecommunicators supervisors & managers
as defined by the PSAP - ANSWER✔✔chain of command

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QUESTION: If a telecommunicator can only get one piece of information from a caller, it should
be: - ANSWER✔✔where




QUESTION: Persistently asking the same information without changing the words spoken is: -
ANSWER✔✔A technique used with hysterical callers




QUESTION: People who talk about suicide don't kill themselves - ANSWER✔✔False




QUESTION: Fires in travel trailers & camping trailers are classified as structure fires -
ANSWER✔✔False




QUESTION: Liability is something that is claimed as existing or being as described but not yet
proven - ANSWER✔✔False




QUESTION: Maintaining a positive attitude will help reduce stress - ANSWER✔✔True




QUESTION: NIMS is a comprehensive national approach to incident management -
ANSWER✔✔True

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QUESTION: The term PSAP stands for "Public Safety Access Point" - ANSWER✔✔False




QUESTION: The echo procedure is used in radio transmissions to assign response units -
ANSWER✔✔False




QUESTION: When called upon to testify in a legal case, keep answers simple, and if at possible
answer yes or no. - ANSWER✔✔True




QUESTION: What are the liable services of a public unit to provide the information between the
- ANSWER✔✔Public, other agencies, same agency & report services




QUESTION: A process of supplying supplemental personnel, equipment, or other resources to
assist other agencies in a time of need - ANSWER✔✔Mutual Aid




QUESTION: 6 components of the communications segway - ANSWER✔✔Sender, receiver,
context, message, medium, & feedback




QUESTION: MSAG - ANSWER✔✔Master Street Address Guide