EIND 410 - Exam 3 Questions and Answers Already Passed Latest Update 2025-2026
What results of social interactions with people you dont know? - Answers degree of uncertainty
level of insecurity
What is the degree of uncertainty of social interactions? - Answers ability to comply?
motivation to cooperate?
outcome from interaction?
What is level of insecurity of social interactions? - Answers deception
non-cooperation
risk of loss
What is deception in levels of insecurity? - Answers use of lies or selective use of truth for
selfish (non-disclosed) purpose
What is non-cooperation in levels of insecurity? - Answers no reciprocation of initial action
What is risk of loss in levels of insecurity? - Answers investment loss - broken promise
What is trust? - Answers a way to overcome or set aside uncertainties or insecurities; makes
complex social interactions easier
What is the social heuristic of trust? - Answers replaces effort to find absolute "proof" of
complete certainty and total security
What is a leap of faith in trust? - Answers assumes sufficient certainty and security
What is sufficiency in trust? - Answers shortcut to reducing social complexity
What are the 3 types of trust? - Answers specific trust
general trust
system trust
What is specific trust? - Answers trusting specific people
What is general trust? - Answers trusting types of people like police
What is system trust? - Answers trusting abstract systems such as banks
What are 2 forms of uncertainty in the trust model? - Answers separation in space
separation in time
, What are the 4 parts of signals - certainty? - Answers space
time
credibility
protection
What are the design implications of trust? - Answers 1.) user interaction with product or service
is based on trust
2.) effective interaction design must include signals that product or service can trust
3.) need for trust is greater with automation, because user is handing control over to technology
In designs, trust should do what? - Answers facilitate and encourage interactions but not
replace users responsibility for the overall success and safety of the system
What is the dictionary definition of ethics? - Answers 1.) moral principles that govern a persons
behavior or the conducting of an activity
2.) branch of knowledge that deals with moral principles
What are the interaction design choices? - Answers 1.) which goals to support? (values, what is
important)
2.) what form of interaction? ( beliefs, how things should work)
Whose values and beliefs are represented in design ethics? - Answers inclusion/exclusion
choices are ethical decisions
What do users trust about products and services? - Answers trust that the goal they want will be
accomplished and trust product or service will do them no harm
How does the book define ethics? - Answers quality of interaction should be equal for all
participants
What did Buchanan say about the dignity? - Answers ongoing search for what can be done to
support and strengthen the dignity of human beings as they act out their lives in varied social,
economic, political, and cultural circumstances
What are design ethics as stated by d'Anjou? - Answers 1.) accept freedom and responsibility
for design choices
2.) Reflect on own prior designs - own ethos
3.) Avoid designing based on external demands (bad faith)
What results of social interactions with people you dont know? - Answers degree of uncertainty
level of insecurity
What is the degree of uncertainty of social interactions? - Answers ability to comply?
motivation to cooperate?
outcome from interaction?
What is level of insecurity of social interactions? - Answers deception
non-cooperation
risk of loss
What is deception in levels of insecurity? - Answers use of lies or selective use of truth for
selfish (non-disclosed) purpose
What is non-cooperation in levels of insecurity? - Answers no reciprocation of initial action
What is risk of loss in levels of insecurity? - Answers investment loss - broken promise
What is trust? - Answers a way to overcome or set aside uncertainties or insecurities; makes
complex social interactions easier
What is the social heuristic of trust? - Answers replaces effort to find absolute "proof" of
complete certainty and total security
What is a leap of faith in trust? - Answers assumes sufficient certainty and security
What is sufficiency in trust? - Answers shortcut to reducing social complexity
What are the 3 types of trust? - Answers specific trust
general trust
system trust
What is specific trust? - Answers trusting specific people
What is general trust? - Answers trusting types of people like police
What is system trust? - Answers trusting abstract systems such as banks
What are 2 forms of uncertainty in the trust model? - Answers separation in space
separation in time
, What are the 4 parts of signals - certainty? - Answers space
time
credibility
protection
What are the design implications of trust? - Answers 1.) user interaction with product or service
is based on trust
2.) effective interaction design must include signals that product or service can trust
3.) need for trust is greater with automation, because user is handing control over to technology
In designs, trust should do what? - Answers facilitate and encourage interactions but not
replace users responsibility for the overall success and safety of the system
What is the dictionary definition of ethics? - Answers 1.) moral principles that govern a persons
behavior or the conducting of an activity
2.) branch of knowledge that deals with moral principles
What are the interaction design choices? - Answers 1.) which goals to support? (values, what is
important)
2.) what form of interaction? ( beliefs, how things should work)
Whose values and beliefs are represented in design ethics? - Answers inclusion/exclusion
choices are ethical decisions
What do users trust about products and services? - Answers trust that the goal they want will be
accomplished and trust product or service will do them no harm
How does the book define ethics? - Answers quality of interaction should be equal for all
participants
What did Buchanan say about the dignity? - Answers ongoing search for what can be done to
support and strengthen the dignity of human beings as they act out their lives in varied social,
economic, political, and cultural circumstances
What are design ethics as stated by d'Anjou? - Answers 1.) accept freedom and responsibility
for design choices
2.) Reflect on own prior designs - own ethos
3.) Avoid designing based on external demands (bad faith)
