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CPI NONVIOLENT CRISIS INTERVENTION
EXAM ALL QUESTIONS AND CORRECT
DETAILED ANSWERS LATEST 2025-2026 |NEW
AND REVISED
CPI Crisis Development Model - ANSWER- 1. Anxiety (agitated
state).....Supportive (show empathy)
2. Defensive .....Directive (Give simple clear orders)
3. Acting out person.....Non-violent physical crisis interventions
(nonharmful control positions to be used as a last resort)
4. Tension reduction.....Therapeutic rapport re-establish communication
(de-escalated state)
Anxiety (Agitated state) - ANSWER- Noticable increase or change in
behavior such as rocking, fists, crying,sweating, clenched jaw etc)
Staff role to Anxiety - ANSWER- Supportive - Show empathy be non-
judgemental
Defensive - ANSWER- Beginning stages of loss of rationality-
individual becomes beligerent and challenges authority.
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Staff role to defensive - ANSWER- staff takes control of potentially
escalting situation by giving simple orders, remind student of goals or
guidelines.
Acting-out Person - ANSWER- The total loss of control which often
results in a physical acting out episode
staff role to Acting-out person - ANSWER- use safe nonharmful control
and restraint positions used to safely control an individual until he can
regain control of his own behavior. Only use as a last resort.
Tension Reduction - ANSWER- A decrease in physical and emotional
energy that occurs after a person has acted out. Regaining a rational
state.
Staff role in Tention Reduction - ANSWER- Therapeutic Rapport - re-
establish communications with individual who is experiencing tension
reduction.
Proxemics (Personal Space) - ANSWER- Area surrounding the body
that is considered an extention of self. usually 1.5 - 3 feet
Kinesics (body language) - ANSWER- non-verbal messages transmitted
by the motion and posture of the body. ie facial expressions, gestures.
staff body language - ANSWER- staff's body language can escalate or
de escalate a given situation (use neutral expressions)
CPI NONVIOLENT CRISIS INTERVENTION
EXAM ALL QUESTIONS AND CORRECT
DETAILED ANSWERS LATEST 2025-2026 |NEW
AND REVISED
CPI Crisis Development Model - ANSWER- 1. Anxiety (agitated
state).....Supportive (show empathy)
2. Defensive .....Directive (Give simple clear orders)
3. Acting out person.....Non-violent physical crisis interventions
(nonharmful control positions to be used as a last resort)
4. Tension reduction.....Therapeutic rapport re-establish communication
(de-escalated state)
Anxiety (Agitated state) - ANSWER- Noticable increase or change in
behavior such as rocking, fists, crying,sweating, clenched jaw etc)
Staff role to Anxiety - ANSWER- Supportive - Show empathy be non-
judgemental
Defensive - ANSWER- Beginning stages of loss of rationality-
individual becomes beligerent and challenges authority.
, 2|Page
Staff role to defensive - ANSWER- staff takes control of potentially
escalting situation by giving simple orders, remind student of goals or
guidelines.
Acting-out Person - ANSWER- The total loss of control which often
results in a physical acting out episode
staff role to Acting-out person - ANSWER- use safe nonharmful control
and restraint positions used to safely control an individual until he can
regain control of his own behavior. Only use as a last resort.
Tension Reduction - ANSWER- A decrease in physical and emotional
energy that occurs after a person has acted out. Regaining a rational
state.
Staff role in Tention Reduction - ANSWER- Therapeutic Rapport - re-
establish communications with individual who is experiencing tension
reduction.
Proxemics (Personal Space) - ANSWER- Area surrounding the body
that is considered an extention of self. usually 1.5 - 3 feet
Kinesics (body language) - ANSWER- non-verbal messages transmitted
by the motion and posture of the body. ie facial expressions, gestures.
staff body language - ANSWER- staff's body language can escalate or
de escalate a given situation (use neutral expressions)
