COMS 2320 Exam 3 Questions and Answers Already Passed Latest Update 2025-2026
identity - Answers Various meanings attached to a person by themselves and by others.
personal identity - Answers who am I?
Professional identity: - Answers who am I as a nurse? Attitudes and behaviors in your role
Professional identification - Answers how one relates to goals, values and structures of an
organization
Strong identification: - Answers satisfied with role and commitment to the organizations and
profession (more confident and committed)
weak identification - Answers dissatisfied with role and little commitment to organization and
profession (consequence: nurses leave the job or the profession
Jablin's 4-step model of Organizational Assimilation - Answers Anticipatory Socialization,
Encounter Phase, Metamorphosis,
Exit
Anticipatory Socialization - Answers enter organization with preconceived notions of how the jo
will look (weeks- time of experimentation)
Encounter Phase - Answers preconceived notions fall apart, and you really enter the workplace
and figure out your role (first few months)
Metamorphosis - Answers when you have a sense of self significance and you change into
professional with a role
exit - Answers you leave the job and start the process again
What are some common consequences of role ambiguity? - Answers o Dissatisfaction with
work task, supervisors, co workers
o Low organizational commitment
o Absenteeism
o High levels of turnover, burnout and depression
o Major source of stress
role ambiguity - Answers Uncertainty about formal and informal roles. Fault of the institution
causes of role ambiguity - Answers o Cause 1: leadership
o Cause 2: unsupportive environment
, teams share responsibility towards a ___ - Answers goal
What is teamwork? - Answers Efficient and effective work group
teamwork involves ___ & ___ actions - Answers Cooperative and collaborative
(not just working in a group, cohere in some way and we have competence in each other, and
we cooperate)
5 characteristics of effective teams - Answers 1. shared values
2. mutual trust
3. skills/ talent
4. rewards
5. inspiring vision
What are the benefits of effective teamwork for the organization? - Answers higher efficiency,
faster speed, more great ideas, increased effectiveness
What are the benefits of effective teamwork for the individual? - Answers o Mutual support
o Greater sense of accomplishment
o Increased job satisfaction
What are the four phases of the Stages of Team Development Model? - Answers forming,
storming, norming, performing
forming - Answers o Defining initial goals and roles
o Getting to know each other
o Usually few conflicts
storming - Answers o Been there a while and have made some assessments and being to
critique
o Brainstorming
o Sharing ideas
o Confrontation usual (ex: don't like one nurse but you don't tell anyone the, but you become
passive aggressive)
norming - Answers o If group gets through storming phase
identity - Answers Various meanings attached to a person by themselves and by others.
personal identity - Answers who am I?
Professional identity: - Answers who am I as a nurse? Attitudes and behaviors in your role
Professional identification - Answers how one relates to goals, values and structures of an
organization
Strong identification: - Answers satisfied with role and commitment to the organizations and
profession (more confident and committed)
weak identification - Answers dissatisfied with role and little commitment to organization and
profession (consequence: nurses leave the job or the profession
Jablin's 4-step model of Organizational Assimilation - Answers Anticipatory Socialization,
Encounter Phase, Metamorphosis,
Exit
Anticipatory Socialization - Answers enter organization with preconceived notions of how the jo
will look (weeks- time of experimentation)
Encounter Phase - Answers preconceived notions fall apart, and you really enter the workplace
and figure out your role (first few months)
Metamorphosis - Answers when you have a sense of self significance and you change into
professional with a role
exit - Answers you leave the job and start the process again
What are some common consequences of role ambiguity? - Answers o Dissatisfaction with
work task, supervisors, co workers
o Low organizational commitment
o Absenteeism
o High levels of turnover, burnout and depression
o Major source of stress
role ambiguity - Answers Uncertainty about formal and informal roles. Fault of the institution
causes of role ambiguity - Answers o Cause 1: leadership
o Cause 2: unsupportive environment
, teams share responsibility towards a ___ - Answers goal
What is teamwork? - Answers Efficient and effective work group
teamwork involves ___ & ___ actions - Answers Cooperative and collaborative
(not just working in a group, cohere in some way and we have competence in each other, and
we cooperate)
5 characteristics of effective teams - Answers 1. shared values
2. mutual trust
3. skills/ talent
4. rewards
5. inspiring vision
What are the benefits of effective teamwork for the organization? - Answers higher efficiency,
faster speed, more great ideas, increased effectiveness
What are the benefits of effective teamwork for the individual? - Answers o Mutual support
o Greater sense of accomplishment
o Increased job satisfaction
What are the four phases of the Stages of Team Development Model? - Answers forming,
storming, norming, performing
forming - Answers o Defining initial goals and roles
o Getting to know each other
o Usually few conflicts
storming - Answers o Been there a while and have made some assessments and being to
critique
o Brainstorming
o Sharing ideas
o Confrontation usual (ex: don't like one nurse but you don't tell anyone the, but you become
passive aggressive)
norming - Answers o If group gets through storming phase
