8/17/25, 9:29
AM
NURS 104 TERMS: COMMUNICATION &
MUSCULOSKELETAL DEFINITIONS EXAM
QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS VERIFIED LATEST UPDATE
Why is communication It is a key component of safe and effective
important in nursing? care. It builds relationships, trust, and rapport.
What are the 4 Parts of Message sent, Message interpreted (the
the communication receiver's belief about what the message
process? means. Influenced by environment),
Information filtered (filtration), Response
(feedback loop)
DEVELOP TRUST!:
1. Clear communication
2. Keep promises
3. Protect confidentiality/privacy
4. Avoid negative communication
5. Be available
6. Eye contact
What are key
components of 7. Sit down
therapeutic 8. Express empathy
communication?
9. Open communication with open ended questions
1/
9
, 8/17/25, 9:29
AM
10. Clarifying information
11. Be aware of body language
12. Use touch
Improves the likelihood someone is receiving the
correct message
1. Paraphrase
2. Reflect the emotion of the message
Active Listening 3. Open questioning
4. Acknowledging
5. Summarizing
6. Framing
7. Reframing
The biggest 1. Understand
communication problem 2. Reply
is we do not listen to
______, we listen to____.
1. Facial expressions
2. Eye contact (or lack of)
3. Posture
What are the 4. Body movement
components of
5. How one dresses
nonverbal
6. Lifestyle
communication?
7. Material possessions
1. Talking
2. Listening
What are the 3. Tone of voice
components of verbal
4. Inflection
2/
9
AM
NURS 104 TERMS: COMMUNICATION &
MUSCULOSKELETAL DEFINITIONS EXAM
QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS VERIFIED LATEST UPDATE
Why is communication It is a key component of safe and effective
important in nursing? care. It builds relationships, trust, and rapport.
What are the 4 Parts of Message sent, Message interpreted (the
the communication receiver's belief about what the message
process? means. Influenced by environment),
Information filtered (filtration), Response
(feedback loop)
DEVELOP TRUST!:
1. Clear communication
2. Keep promises
3. Protect confidentiality/privacy
4. Avoid negative communication
5. Be available
6. Eye contact
What are key
components of 7. Sit down
therapeutic 8. Express empathy
communication?
9. Open communication with open ended questions
1/
9
, 8/17/25, 9:29
AM
10. Clarifying information
11. Be aware of body language
12. Use touch
Improves the likelihood someone is receiving the
correct message
1. Paraphrase
2. Reflect the emotion of the message
Active Listening 3. Open questioning
4. Acknowledging
5. Summarizing
6. Framing
7. Reframing
The biggest 1. Understand
communication problem 2. Reply
is we do not listen to
______, we listen to____.
1. Facial expressions
2. Eye contact (or lack of)
3. Posture
What are the 4. Body movement
components of
5. How one dresses
nonverbal
6. Lifestyle
communication?
7. Material possessions
1. Talking
2. Listening
What are the 3. Tone of voice
components of verbal
4. Inflection
2/
9
