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Class notes BZ61013 (strategic management)

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Unit 6 - Implementing Strategies in Strategic Management

Strategic Marketing Issues

1. Advertising Strategy

 Make ads more interactive & engaging

 Choose between TV, online, or hybrid platforms

2. Social Media Presence

 Leverage online conversations for branding & feedback

 Manage reputation and customer engagement

3. Distribution Channels

 Decide between exclusive dealerships or multiple outlets

 Ensure efficient delivery through intermediaries

4. Customer & Supplier Dependence

 Avoid over-reliance on single customers or suppliers

 Diversify to reduce operational risk

5. Pricing Strategy

 Be a price leader (set market price) or

 Be a price follower (match competitors)

6. Product & Warranty Decisions

 Extend product lines or develop new ones

 Offer comprehensive vs. limited warranties

Market Segmentation

Definition:

 Dividing a broad market into smaller, defined groups based on shared traits

Segmentation Bases:

 Geographic: Region, climate, urban vs. rural

 Demographic: Age, gender, income, occupation

 Psychographic: Lifestyle, values, social class

 Behavioral: Usage rate, brand loyalty, benefits sought

Purpose:

 Enables targeted marketing

 Increases efficiency and effectiveness

, Marketing Mix (4Ps)

Segmentation impacts how each "P" is designed:

1. Product – Tailor products to each segment’s needs

2. Price – Adjust pricing based on value perception and affordability

3. Place – Choose distribution channels that suit each group

4. Promotion – Customize messaging and media for better reach

Strategic Impact:

 Supports strategies like:

o Market penetration

o Market development

o Product development

o Diversification

Product Positioning

Definition:

 The process of targeting specific customer groups by aligning a product’s attributes with
their needs and expectations

Key Components:

 Perceptual Mapping:

o Visual tool to map consumer perceptions

o Compares products on key dimensions (e.g., quality vs. price, sporty vs.
conservative)

o Helps identify gaps or opportunities in the market

Examples:

 Automotive:

o Porsche → Sporty & luxurious

o Plymouth → Practical & conservative

 Hotels:

o Marriott → Positioned on luxury, service, or affordability

Strategic Purpose:

 Ensures product is differentiated from competitors

 Aligns product image with target market preferences

 Enhances brand clarity and market capture

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