Service Titan - Accounting Operations -
Timecards and Payroll Certification Exam
ACTUAL QUESTIONS AND CORRECT
ANSWERS
When your techs are driving home from their last job of the day, and their drive time is
greater than the Commute Time you've set on their Tech Profile, how could you pay them for
the extra time? - CORRECT ANSWER Create a "drive home" timesheet code that is
marked as paid and "deduct commute time." Have the tech clock into this timesheet code
when they start their drive home and out when they arrive home.
Two technicians finished the same job and are driving back to the office separately. The first
technician arrives in 45 minutes and the other technician, after a Supply House stop arrives in
2 hours. The first technician is paid for the 45 minute drive, but the second is only paid for an
hour (60 minutes). Based on your Idle Time settings, the Idle Time was fully paid for the first
technician but not for the second. Which of the following could be the reason. - CORRECT
ANSWER Your company only pays for up to 60 minutes of idle time and the tech did
not clock in to the paid, non-job even you've created for supply house runs.
A commissioned tech has worked a job, but when materials are added to the invoice, the the
tech's commissions are not being reduced by their cost. Why may this be? - CORRECT
ANSWER The materials are not marked as "deduct as job cost"
There is a feature available within ST that allows you to create Earnings Codes that map to
your payroll processor's earnings codes. They can be matched to your payroll activity types
helping to streamline the exporting of payroll detail from ST to your payroll processor. -
CORRECT ANSWER True
You have a regular training meeting for your salespeople every Friday morning at 8am. You
have 7 salespeople. How could you most efficiently add the Training Event to all of their
schedules so that it appears each week? - CORRECT ANSWER Create the training
event on one sales person's schedule. Before saving, click edit event. From the edit screen, set
a recurrence schedule and add all the other salespeople in the add more members area of the
form.
, Which two of the following reports would best allow you to analyze a tech's timesheets for a
period when you feel there are some inaccuracies? - CORRECT ANSWER -Technician
timesheet summary report
-master pay file report
What happens if a tech forgets to clock out at the end of the day? - CORRECT
ANSWER They will automatically be clocked out at 12am and their clock-out time
will be set to the end time of their last completed appointment or paid non-job event
You've created Idle Time pay rules that don't pay techs for the time if they are Idle for more
than 45 minutes. However, techs that take more than 45 minutes to go to the supply house
after completing a job are not being paid when they should be. What could you do to ensure
they are properly paid for this time? - CORRECT ANSWER Schedule an event with a
paid, non-job timesheet code for the tech to use for the parts run
One of your apprentices is doing "on the job training" for the next year. How could you best
track the training time for payroll sake and so you know what types of work the apprentice is
joining. - CORRECT ANSWER Assign them to jobs. Have them enter job punches like
a regular tech
You have weekly training sessions for your techs. The sessions are added as recurring Events
with Paid Timesheet Code on the tech's schedules. How can you ensure techs only get paid
for these training sessions if they actually clock in. - CORRECT ANSWER When
creating a timesheet code, select "exclude from reports if tech fails to clock in"
Which of the following is NOT a type of timesheet exception report that can be run? -
CORRECT ANSWER Excessive drive time
Overtime rules can be set up that pay overtime based on daily hours or weekly hours worked,
but not both. - CORRECT ANSWER False
Which is not a technician payroll type - CORRECT ANSWER Bonus
Timecards and Payroll Certification Exam
ACTUAL QUESTIONS AND CORRECT
ANSWERS
When your techs are driving home from their last job of the day, and their drive time is
greater than the Commute Time you've set on their Tech Profile, how could you pay them for
the extra time? - CORRECT ANSWER Create a "drive home" timesheet code that is
marked as paid and "deduct commute time." Have the tech clock into this timesheet code
when they start their drive home and out when they arrive home.
Two technicians finished the same job and are driving back to the office separately. The first
technician arrives in 45 minutes and the other technician, after a Supply House stop arrives in
2 hours. The first technician is paid for the 45 minute drive, but the second is only paid for an
hour (60 minutes). Based on your Idle Time settings, the Idle Time was fully paid for the first
technician but not for the second. Which of the following could be the reason. - CORRECT
ANSWER Your company only pays for up to 60 minutes of idle time and the tech did
not clock in to the paid, non-job even you've created for supply house runs.
A commissioned tech has worked a job, but when materials are added to the invoice, the the
tech's commissions are not being reduced by their cost. Why may this be? - CORRECT
ANSWER The materials are not marked as "deduct as job cost"
There is a feature available within ST that allows you to create Earnings Codes that map to
your payroll processor's earnings codes. They can be matched to your payroll activity types
helping to streamline the exporting of payroll detail from ST to your payroll processor. -
CORRECT ANSWER True
You have a regular training meeting for your salespeople every Friday morning at 8am. You
have 7 salespeople. How could you most efficiently add the Training Event to all of their
schedules so that it appears each week? - CORRECT ANSWER Create the training
event on one sales person's schedule. Before saving, click edit event. From the edit screen, set
a recurrence schedule and add all the other salespeople in the add more members area of the
form.
, Which two of the following reports would best allow you to analyze a tech's timesheets for a
period when you feel there are some inaccuracies? - CORRECT ANSWER -Technician
timesheet summary report
-master pay file report
What happens if a tech forgets to clock out at the end of the day? - CORRECT
ANSWER They will automatically be clocked out at 12am and their clock-out time
will be set to the end time of their last completed appointment or paid non-job event
You've created Idle Time pay rules that don't pay techs for the time if they are Idle for more
than 45 minutes. However, techs that take more than 45 minutes to go to the supply house
after completing a job are not being paid when they should be. What could you do to ensure
they are properly paid for this time? - CORRECT ANSWER Schedule an event with a
paid, non-job timesheet code for the tech to use for the parts run
One of your apprentices is doing "on the job training" for the next year. How could you best
track the training time for payroll sake and so you know what types of work the apprentice is
joining. - CORRECT ANSWER Assign them to jobs. Have them enter job punches like
a regular tech
You have weekly training sessions for your techs. The sessions are added as recurring Events
with Paid Timesheet Code on the tech's schedules. How can you ensure techs only get paid
for these training sessions if they actually clock in. - CORRECT ANSWER When
creating a timesheet code, select "exclude from reports if tech fails to clock in"
Which of the following is NOT a type of timesheet exception report that can be run? -
CORRECT ANSWER Excessive drive time
Overtime rules can be set up that pay overtime based on daily hours or weekly hours worked,
but not both. - CORRECT ANSWER False
Which is not a technician payroll type - CORRECT ANSWER Bonus
