SMTP Manager training- Arbys
Arby's Purpose - answer Inspiring smiles through delicious experiences; serve, refresh,
and delight
Arby's values - answer dream big, work hard, get it done, have fun, play fair, make
difference
ARHS Arby's red hat service(for managers) - answer-fully staffed with friendly people
-we treat our team members right
-train, trust, and empower
-we set the example
ARHS (for team members) - answer-friendly
-proud
-put guests first
-make it right
basics of friendly service - answer-smile, eye contact, greet, and thank
B.L.A.S.T - answer-Believe, listen, apologize, solve it, and thank
Four Criteria for Success - answer-Learn business inside and out
-Win over people; be a people-oriented leader
-Be front line oriented
-Get results and build credibility
Safety First - answer
FATTOM - answerFood, Acidity, Temperature, Time, Oxygen, Moisture
Temperature Danger Zone - answer41-135 degrees
HAACP - answerHazard Analysis Critical Control Point
Arby's Purpose - answer Inspiring smiles through delicious experiences; serve, refresh,
and delight
Arby's values - answer dream big, work hard, get it done, have fun, play fair, make
difference
ARHS Arby's red hat service(for managers) - answer-fully staffed with friendly people
-we treat our team members right
-train, trust, and empower
-we set the example
ARHS (for team members) - answer-friendly
-proud
-put guests first
-make it right
basics of friendly service - answer-smile, eye contact, greet, and thank
B.L.A.S.T - answer-Believe, listen, apologize, solve it, and thank
Four Criteria for Success - answer-Learn business inside and out
-Win over people; be a people-oriented leader
-Be front line oriented
-Get results and build credibility
Safety First - answer
FATTOM - answerFood, Acidity, Temperature, Time, Oxygen, Moisture
Temperature Danger Zone - answer41-135 degrees
HAACP - answerHazard Analysis Critical Control Point
