Service Titan - Accounting Operations -
Timecards and Payroll Practice Test Exam
ACTUAL QUESTIONS AND CORRECT
ANSWERS
When using Technician Clock I/O, a tech can start accruing paid hours (depending on their
setup) when which 3 of the following actions occurs? - CORRECT ANSWER -The
tech is dispatched to the first job of the day
-The tech clocks in to a paid, non-job event, as the first event of the day
-the tech has arrived onsite at their first job
You've recently turned on Office Timesheets and some of your team either forgot to log in a
couple of days or clock-out for lunch. Your payroll coordinator has told you when they select
the view payroll button in their Time Clock screen to edit team members' time sheets, they
only see themselves in the Employee dropdown. Why may this be? - CORRECT
ANSWER you have not given the Payroll Coordinator the "View and edit all office
employee timesheets" permission
How is a tech notified that their payroll is ready for them to review and sign off on? -
CORRECT ANSWER They will see a notification banner on the Tech Dashboard in
Mobile
You've had a hard time getting your techs to properly record their time between jobs. To
combat this, you've set Idle Time rules that pay the tech nothing if their idle time is longer
than 30 minutes. How can you ensure that necessary gaps between jobs for part runs, or trips
back to the shop, don't create big blocks of unpaid time for your techs - CORRECT
ANSWER Create paid, non-job event codes for these trips and require the tech to clock
in and out of them in order to be paid
On the payroll tab of a tech's profile, you've entered an Hourly Rate of $15 and Commission
Rate of 5%. When the tech works for 2 hours to complete a $200 job, which field will be
used to calculate their earnings? - CORRECT ANSWER It depends on the payroll type
selected for the tech on the payroll tab of their profile
Timecards and Payroll Practice Test Exam
ACTUAL QUESTIONS AND CORRECT
ANSWERS
When using Technician Clock I/O, a tech can start accruing paid hours (depending on their
setup) when which 3 of the following actions occurs? - CORRECT ANSWER -The
tech is dispatched to the first job of the day
-The tech clocks in to a paid, non-job event, as the first event of the day
-the tech has arrived onsite at their first job
You've recently turned on Office Timesheets and some of your team either forgot to log in a
couple of days or clock-out for lunch. Your payroll coordinator has told you when they select
the view payroll button in their Time Clock screen to edit team members' time sheets, they
only see themselves in the Employee dropdown. Why may this be? - CORRECT
ANSWER you have not given the Payroll Coordinator the "View and edit all office
employee timesheets" permission
How is a tech notified that their payroll is ready for them to review and sign off on? -
CORRECT ANSWER They will see a notification banner on the Tech Dashboard in
Mobile
You've had a hard time getting your techs to properly record their time between jobs. To
combat this, you've set Idle Time rules that pay the tech nothing if their idle time is longer
than 30 minutes. How can you ensure that necessary gaps between jobs for part runs, or trips
back to the shop, don't create big blocks of unpaid time for your techs - CORRECT
ANSWER Create paid, non-job event codes for these trips and require the tech to clock
in and out of them in order to be paid
On the payroll tab of a tech's profile, you've entered an Hourly Rate of $15 and Commission
Rate of 5%. When the tech works for 2 hours to complete a $200 job, which field will be
used to calculate their earnings? - CORRECT ANSWER It depends on the payroll type
selected for the tech on the payroll tab of their profile
