COMS 2320 Exam 3 Questions and
Answers A+ Graded (2025)
identity .- .CORRECT .ANSWER-Various .meanings .attached .to .a .person .by
.themselves .and .by .others.
personal .identity .- .CORRECT .ANSWER-who .am .I?
Professional .identity: .- .CORRECT .ANSWER-who .am .I .as .a .nurse? .Attitudes .and
.behaviors .in . your .role
Professional .identification .- .CORRECT .ANSWER-how .one .relates .to .goals,
.values .and .structures .of .an .organization
Strong .identification: .- .CORRECT .ANSWER-satisfied .with .role .and .commitment
.to .the .organizations .and .profession .(more .confident .and .committed)
weak .identification .- .CORRECT .ANSWER-dissatisfied .with .role .and .little
.commitment .to .organization .and .profession .(consequence: .nurses .leave .the .job
.or .the .profession
Jablin's .4-step .model .of .Organizational .Assimilation .- .CORRECT .ANSWER-
Anticipatory .Socialization, .Encounter .Phase, .Metamorphosis,
Exit
Anticipatory .Socialization .- .CORRECT .ANSWER-enter .organization .with
.preconceived .notions .of .how .the .jo .will .look .(weeks- .time .of .experimentation)
Encounter .Phase .- .CORRECT .ANSWER-preconceived .notions .fall .apart, .and .you
.really .enter .the .workplace .and .figure .out .your .role .(first .few .months)
Metamorphosis .- .CORRECT .ANSWER-when .you .have .a .sense .of .self
.significance .and .you .change .into .professional .with .a .role
exit .- .CORRECT .ANSWER-you .leave .the .job .and .start .the .process .again
What .are .some .common .consequences .of .role .ambiguity? .- .CORRECT
.ANSWER-o .Dissatisfaction .with .work .task, .supervisors, .co .workers
o .Low .organizational .commitment .
, o .Absenteeism
o .High .levels .of .turnover, .burnout .and .depression
o .Major .source .of .stress
role .ambiguity .- .CORRECT .ANSWER-Uncertainty .about .formal .and .informal
.roles. .Fault .of .the .institution
causes .of .role .ambiguity .- .CORRECT .ANSWER-o .Cause .1: .leadership
o .Cause .2: .unsupportive .environment
teams .share .responsibility .towards .a .___ .- .CORRECT .ANSWER-goal
What .is .teamwork? .- .CORRECT .ANSWER-Efficient .and .effective .work .group
teamwork .involves .___ .& .___ .actions .- .CORRECT .ANSWER-Cooperative .and
.collaborative
(not .just .working .in .a .group, .cohere .in .some .way .and .we .have .competence .in
.each .other, .and .we .cooperate)
5 .characteristics .of .effective .teams .- .CORRECT .ANSWER-1. .shared .values .
2. .mutual .trust
3. .skills/ .talent
4. .rewards
5. .inspiring .vision
What .are .the .benefits .of .effective .teamwork .for .the .organization? .- .CORRECT
.ANSWER-higher .efficiency, .faster .speed, .more .great .ideas, .increased
.effectiveness
What .are .the .benefits .of .effective .teamwork .for .the .individual? .- .CORRECT
.ANSWER-o .Mutual .support
o .Greater .sense .of .accomplishment
o .Increased .job .satisfaction
What .are .the .four .phases .of .the .Stages .of .Team .Development .Model? .-
.CORRECT .ANSWER-forming, .storming, .norming, .performing
forming .- .CORRECT .ANSWER-o .Defining .initial .goals .and .roles
o .Getting .to .know .each .other
o .Usually .few .conflicts
storming .- .CORRECT .ANSWER-o .Been .there .a .while .and .have .made .some
.assessments .and .being .to .critique
o .Brainstorming
o .Sharing .ideas
o .Confrontation .usual .(ex: .don't .like .one .nurse .but .you .don't .tell .anyone .the, .but
.you .become .passive .aggressive)
norming .- .CORRECT .ANSWER-o .If .group .gets .through .storming .phase
Answers A+ Graded (2025)
identity .- .CORRECT .ANSWER-Various .meanings .attached .to .a .person .by
.themselves .and .by .others.
personal .identity .- .CORRECT .ANSWER-who .am .I?
Professional .identity: .- .CORRECT .ANSWER-who .am .I .as .a .nurse? .Attitudes .and
.behaviors .in . your .role
Professional .identification .- .CORRECT .ANSWER-how .one .relates .to .goals,
.values .and .structures .of .an .organization
Strong .identification: .- .CORRECT .ANSWER-satisfied .with .role .and .commitment
.to .the .organizations .and .profession .(more .confident .and .committed)
weak .identification .- .CORRECT .ANSWER-dissatisfied .with .role .and .little
.commitment .to .organization .and .profession .(consequence: .nurses .leave .the .job
.or .the .profession
Jablin's .4-step .model .of .Organizational .Assimilation .- .CORRECT .ANSWER-
Anticipatory .Socialization, .Encounter .Phase, .Metamorphosis,
Exit
Anticipatory .Socialization .- .CORRECT .ANSWER-enter .organization .with
.preconceived .notions .of .how .the .jo .will .look .(weeks- .time .of .experimentation)
Encounter .Phase .- .CORRECT .ANSWER-preconceived .notions .fall .apart, .and .you
.really .enter .the .workplace .and .figure .out .your .role .(first .few .months)
Metamorphosis .- .CORRECT .ANSWER-when .you .have .a .sense .of .self
.significance .and .you .change .into .professional .with .a .role
exit .- .CORRECT .ANSWER-you .leave .the .job .and .start .the .process .again
What .are .some .common .consequences .of .role .ambiguity? .- .CORRECT
.ANSWER-o .Dissatisfaction .with .work .task, .supervisors, .co .workers
o .Low .organizational .commitment .
, o .Absenteeism
o .High .levels .of .turnover, .burnout .and .depression
o .Major .source .of .stress
role .ambiguity .- .CORRECT .ANSWER-Uncertainty .about .formal .and .informal
.roles. .Fault .of .the .institution
causes .of .role .ambiguity .- .CORRECT .ANSWER-o .Cause .1: .leadership
o .Cause .2: .unsupportive .environment
teams .share .responsibility .towards .a .___ .- .CORRECT .ANSWER-goal
What .is .teamwork? .- .CORRECT .ANSWER-Efficient .and .effective .work .group
teamwork .involves .___ .& .___ .actions .- .CORRECT .ANSWER-Cooperative .and
.collaborative
(not .just .working .in .a .group, .cohere .in .some .way .and .we .have .competence .in
.each .other, .and .we .cooperate)
5 .characteristics .of .effective .teams .- .CORRECT .ANSWER-1. .shared .values .
2. .mutual .trust
3. .skills/ .talent
4. .rewards
5. .inspiring .vision
What .are .the .benefits .of .effective .teamwork .for .the .organization? .- .CORRECT
.ANSWER-higher .efficiency, .faster .speed, .more .great .ideas, .increased
.effectiveness
What .are .the .benefits .of .effective .teamwork .for .the .individual? .- .CORRECT
.ANSWER-o .Mutual .support
o .Greater .sense .of .accomplishment
o .Increased .job .satisfaction
What .are .the .four .phases .of .the .Stages .of .Team .Development .Model? .-
.CORRECT .ANSWER-forming, .storming, .norming, .performing
forming .- .CORRECT .ANSWER-o .Defining .initial .goals .and .roles
o .Getting .to .know .each .other
o .Usually .few .conflicts
storming .- .CORRECT .ANSWER-o .Been .there .a .while .and .have .made .some
.assessments .and .being .to .critique
o .Brainstorming
o .Sharing .ideas
o .Confrontation .usual .(ex: .don't .like .one .nurse .but .you .don't .tell .anyone .the, .but
.you .become .passive .aggressive)
norming .- .CORRECT .ANSWER-o .If .group .gets .through .storming .phase
