English 305 technical
writing
1. understanding that successfully fulfilling the purpose of your writing is dependent on ability
to anticipate & address the needs of your audience
- so audience can understand & use info quickly & easily: rhetorical awareness
2. factors that affect the development of the document
- purpose
- audience
- context: situation (rhetorical)
3. this type of communication is concerned with employees having the un- derstanding to not
violate ethics, standards, & laws pertaining to business communications
5 areas:
- disclaimers
- disclosures
- marketing
- reporting
- internal: legal (communication)
4. this type of communication focuses on truthful, accurate, & respectful actions to maintain
integrity
- goals
- means
- outcomes: ethical
5. The 3 types of are:
- traditional: inform experts
- end-user: inform general population
- technical marketing: persuade audience to purchase: technical documents
6. gather (info) (determine)
outcome (identify)
audience
look (at potential problems)
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, English 305 technical
writing
specific (details): GOALS
7. gathering ideas, planning out what you want to say
1. establish purpose
2. identify audience
3. gather info
4. plan message: prewriting
8. revise & edit to ensure info is correct, concise, complete
- add details
- delete unnecessary
- correct errors
- check accurate info
- examine format: rewriting
9. is important for keeping document user-friendly & allowing the reader to quickly find info:
format
10.organization style in which a problem is defined & solutions are presented
- e.g. outline specific strategies for declining sales: problem solution
11.5 S's of :
- short
- spontaneous
- sincere
- specific
- selfless: goodwill
12. types:
- in-home personal
- mall intercept
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, English 305 technical
writing
- executive
- telephone
3/
18
writing
1. understanding that successfully fulfilling the purpose of your writing is dependent on ability
to anticipate & address the needs of your audience
- so audience can understand & use info quickly & easily: rhetorical awareness
2. factors that affect the development of the document
- purpose
- audience
- context: situation (rhetorical)
3. this type of communication is concerned with employees having the un- derstanding to not
violate ethics, standards, & laws pertaining to business communications
5 areas:
- disclaimers
- disclosures
- marketing
- reporting
- internal: legal (communication)
4. this type of communication focuses on truthful, accurate, & respectful actions to maintain
integrity
- goals
- means
- outcomes: ethical
5. The 3 types of are:
- traditional: inform experts
- end-user: inform general population
- technical marketing: persuade audience to purchase: technical documents
6. gather (info) (determine)
outcome (identify)
audience
look (at potential problems)
1/
18
, English 305 technical
writing
specific (details): GOALS
7. gathering ideas, planning out what you want to say
1. establish purpose
2. identify audience
3. gather info
4. plan message: prewriting
8. revise & edit to ensure info is correct, concise, complete
- add details
- delete unnecessary
- correct errors
- check accurate info
- examine format: rewriting
9. is important for keeping document user-friendly & allowing the reader to quickly find info:
format
10.organization style in which a problem is defined & solutions are presented
- e.g. outline specific strategies for declining sales: problem solution
11.5 S's of :
- short
- spontaneous
- sincere
- specific
- selfless: goodwill
12. types:
- in-home personal
- mall intercept
2/
18
, English 305 technical
writing
- executive
- telephone
3/
18
