C464 Pre Assessment Exam UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS
Lee and Jordan are co-workers who joke around at work. Lee has invited Jordan for dinner
with Lee's family at their home. Jordan says something funny, but slightly inappropriate, and
is intently observing the reaction of everyone in Lee's family in order to determine what kind
of humor is acceptable in Lee's home.
Which of the 4 primary challenges to communication does Jordan's behaviors address?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone we encounter will appreciate the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be difficult - CORRECT ANSWER A. Effective
communication requires significant intellectual and psychological resources
Peyton works part time at a local software company and attends classes full time at a
university. In order to stay connected, Peyton communicates with colleagues, classmates,
family, and friends using multiple social media websites, email and texts every day. Peyton
often feels overwhelmed by the volume of communication she encounters.
Which of the 4 primary challenges to communication does this scenario demonstrate?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone appreciates the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be difficult - CORRECT ANSWER C. We over-rely
on digitally mediated communication
, Juanita is an instructor for a communications class at a state university. At the beginning of
the first class, she goes over her expectations and explains that she expects everyone to be on
time and participate and that part of their final grade is based on participation. She notices a
look of concern on a couple of students' faces, and she wonders if they just don't like the idea
of being on time, participating, or something else. The two students, who have come from a
school environment that never encouraged in-class participation and are worried that their
grades will suffer due to their shyness.
Which of the 4 primary challenges to communication does this scenario demonstrate?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone appreciates the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be - CORRECT ANSWER D. Intercultural
understanding can be difficult
Blake, who has just graduated from college, is looking for a job. Blake emails the same cover
letter and résumé to about 20 different companies but does not receive any replies. Blake
concludes that this is because those companies do not recognize good talent.
Which concept below explains Blake's conclusion?
A. Fundamental attribution error
B. Self-serving bias
C. Intercultural Understanding
D. Stereotyping - CORRECT ANSWER B. Self-serving bias
Which example represents a complete and successful communication in the linear model?
A. You choose to wear a T-shirt that is easily recognizable as representing your favorite
musician.
B. You recognize the team logo on a garment worn by someone you encounter in public.
ACTUAL QUESTIONS AND CORRECT
ANSWERS
Lee and Jordan are co-workers who joke around at work. Lee has invited Jordan for dinner
with Lee's family at their home. Jordan says something funny, but slightly inappropriate, and
is intently observing the reaction of everyone in Lee's family in order to determine what kind
of humor is acceptable in Lee's home.
Which of the 4 primary challenges to communication does Jordan's behaviors address?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone we encounter will appreciate the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be difficult - CORRECT ANSWER A. Effective
communication requires significant intellectual and psychological resources
Peyton works part time at a local software company and attends classes full time at a
university. In order to stay connected, Peyton communicates with colleagues, classmates,
family, and friends using multiple social media websites, email and texts every day. Peyton
often feels overwhelmed by the volume of communication she encounters.
Which of the 4 primary challenges to communication does this scenario demonstrate?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone appreciates the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be difficult - CORRECT ANSWER C. We over-rely
on digitally mediated communication
, Juanita is an instructor for a communications class at a state university. At the beginning of
the first class, she goes over her expectations and explains that she expects everyone to be on
time and participate and that part of their final grade is based on participation. She notices a
look of concern on a couple of students' faces, and she wonders if they just don't like the idea
of being on time, participating, or something else. The two students, who have come from a
school environment that never encouraged in-class participation and are worried that their
grades will suffer due to their shyness.
Which of the 4 primary challenges to communication does this scenario demonstrate?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone appreciates the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be - CORRECT ANSWER D. Intercultural
understanding can be difficult
Blake, who has just graduated from college, is looking for a job. Blake emails the same cover
letter and résumé to about 20 different companies but does not receive any replies. Blake
concludes that this is because those companies do not recognize good talent.
Which concept below explains Blake's conclusion?
A. Fundamental attribution error
B. Self-serving bias
C. Intercultural Understanding
D. Stereotyping - CORRECT ANSWER B. Self-serving bias
Which example represents a complete and successful communication in the linear model?
A. You choose to wear a T-shirt that is easily recognizable as representing your favorite
musician.
B. You recognize the team logo on a garment worn by someone you encounter in public.
