Graded (2025)
USPS .Mission .- .CORRECT .ANSWER-provide .a .reliable, .efficient, .trusted .and
.affordable .universal .delivery .service .that .connects .people .and .helps
.businesses .grow.
USPS .Vision .- .CORRECT .ANSWER-A .Postal .Service .that .enables .all .citizens .to
.connect, .businesses .to .grow, .and .communities .to .thrive .in .a .digital .world.
sales .and .services .distrubution .associate .- .CORRECT .ANSWER-performs .many
.of .the .same .duties .of .an .SSA, .they .also .support .the .back .office .distrubution
.functions
Postal .Service .is .associated .with .- .CORRECT .ANSWER-mail, .trust, .patriotism,
.and .the .federal .government
perception .is .- .CORRECT .ANSWER-reality
six .retail .moments .that .matter .- .CORRECT .ANSWER-deliver .your .first
.impression, .act .with .courtesy .and .urgency, .keeping .it .clean, .delivering .the
.pride .inside, .transitioning .between .the .back .and .the .front, .solutions .are .your
.specialty
#postalproud .- .CORRECT .ANSWER-providing .a .world .class .customer
.experience .that .builds .stronger .relationships .between .our .customers .and .our
.brand
reliablity .- .CORRECT .ANSWER-defined .as .the .ability .to .establish .and
.association, .connection, .or .a .relationship .with .a .person .or .thing.
customers .want .- .CORRECT .ANSWER-value, .not .always .the .cheapest
building .customer .relationships .- .CORRECT .ANSWER-positive .attitude,
.listening, .communication, .adapting .to .change, .product .knowledge, .soliciting
.customer .comments, .and .be .the .best
types .of .communication .- .CORRECT .ANSWER-verbal .and .non-verbal