Correct Answers
Budgetary Control - CORRECT ANSWER✔✔the use of budgets to control an organization's
activities
Human Capital - CORRECT ANSWER✔✔the knowledge and skills a worker gains through
education and experience
Chain of Command - CORRECT ANSWER✔✔the line of authority that moves from the top of a
hierarchy to the lowest level
Halo Effect - CORRECT ANSWER✔✔tendency of an interviewer to allow positive characteristics
of a client to influence the assessments of the client's behavior and statements
Span of Management - CORRECT ANSWER✔✔the number of subordinates who report to a
particular manager
Balanced Scorecard - CORRECT ANSWER✔✔a combination of performance measures directed
toward the company's long and short term goals and used as the basis for awarding incentive
pay
Six Sigma - CORRECT ANSWER✔✔a rigorous statistical analysis process that reduces defects in
manufacturing and service-related processes (99.9999)
Benchmarking - CORRECT ANSWER✔✔a process by which a company compares its performance
with that of high-performing organizations