Dell Client Foundation Assessment
1. Which of the following is true about - When BIOS detects an abnormal condi-
Pre-Boot System Diagnostics? (Select 3) tion on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
-Pre-boot system Diagnostics tests your
hardware without using the operating sys-
tem.
-The diagnostics go through every detected
hardware component and notifies the user
of any errors.
2. A customer is getting a "No bootable device - Boot Configuration
found" message while powering on the sys-
tem. Which option under the BIOS would
help to fix this issue?
3. Which of the following is the correct way to -For desktops, power on the system and
trigger BIOS Recovery? hold down "CTRL + Esc" Key.
4. For Vostro 5890, under which option of the - IS NOT Preboot behavior
BIOS Setup Utility can one find the 'BIOS
Recovery from Hard Drive' option?
5. You want to perform an in-depth test of -Thorough mode.
a device in an Advanced Test in Pre-boot
system diagnostics. Which checkbox in the
Advanced test will help you attain the de-
sired outcome?
6. What should a user do to preserve BIOS - Set the "Reset NVRAM" option to "Dis-
settings before recovering the system? abled" before starting the recovery process.
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, Dell Client Foundation Assessment
7. To prevent CPU pins from bending or any - ESD bag is used for repackaging.
damage to the motherboard, technicians
must ensure that: (Select 2) - CPU cover is placed back covering the CPU
socket.
8. Select the BIOS options which support in - BIOS in UEFI mode
preparing a device for encryption. (Select 2)
- TPM Disabled
9. BIOS Recovery from Hard Drive option can BIOS
be disabled in ____________.
10. How do you access BIOS and System Setup IS NOT :
on Latitude portable systems without a key-
board during service call? -Press the power button and press the Vol-
ume Up button before the Dell logo is dis-
played.
-Press the power button and then press
the Windows button before the Dell logo is
displayed.
11. You are at the customer's place to service - 9
XPS 9315 system board. Which digit repre-
sents the series of the laptop in the model's
name?
12. How should the technicians handle the - From the edges/sides only without touch-
PCBs while dismantling or repackaging ing any other area.
them?
13. Customer's desktop (OptiPlex 5490 AIO) is - Troubleshooting.
flashing a 3,3 LED error code during the
service call. Which section under the service
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1. Which of the following is true about - When BIOS detects an abnormal condi-
Pre-Boot System Diagnostics? (Select 3) tion on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
-Pre-boot system Diagnostics tests your
hardware without using the operating sys-
tem.
-The diagnostics go through every detected
hardware component and notifies the user
of any errors.
2. A customer is getting a "No bootable device - Boot Configuration
found" message while powering on the sys-
tem. Which option under the BIOS would
help to fix this issue?
3. Which of the following is the correct way to -For desktops, power on the system and
trigger BIOS Recovery? hold down "CTRL + Esc" Key.
4. For Vostro 5890, under which option of the - IS NOT Preboot behavior
BIOS Setup Utility can one find the 'BIOS
Recovery from Hard Drive' option?
5. You want to perform an in-depth test of -Thorough mode.
a device in an Advanced Test in Pre-boot
system diagnostics. Which checkbox in the
Advanced test will help you attain the de-
sired outcome?
6. What should a user do to preserve BIOS - Set the "Reset NVRAM" option to "Dis-
settings before recovering the system? abled" before starting the recovery process.
1/6
, Dell Client Foundation Assessment
7. To prevent CPU pins from bending or any - ESD bag is used for repackaging.
damage to the motherboard, technicians
must ensure that: (Select 2) - CPU cover is placed back covering the CPU
socket.
8. Select the BIOS options which support in - BIOS in UEFI mode
preparing a device for encryption. (Select 2)
- TPM Disabled
9. BIOS Recovery from Hard Drive option can BIOS
be disabled in ____________.
10. How do you access BIOS and System Setup IS NOT :
on Latitude portable systems without a key-
board during service call? -Press the power button and press the Vol-
ume Up button before the Dell logo is dis-
played.
-Press the power button and then press
the Windows button before the Dell logo is
displayed.
11. You are at the customer's place to service - 9
XPS 9315 system board. Which digit repre-
sents the series of the laptop in the model's
name?
12. How should the technicians handle the - From the edges/sides only without touch-
PCBs while dismantling or repackaging ing any other area.
them?
13. Customer's desktop (OptiPlex 5490 AIO) is - Troubleshooting.
flashing a 3,3 LED error code during the
service call. Which section under the service
2/6
