WGU C215 OA Study Guide | Questions and
Answers | 2025 Update | 100% Correct.
Total Quality Management (TQM) Philosophy - answer-1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - answer-Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of
Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma - answer-A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean
and the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
Design Capacity - answer-The theoretical maximum output of a system in a
given period under ideal conditions.
,Normal Time - answer-The mean observed time multiplied by the performance
rating factor by the frequency of occurrence.
Standard Time - answer-The length of time it should take a qualified worker
using appropriate process and tools to complete a specific job, allowing time
for personal fatigue and unavoidable delays.
Just-in-Time (JIT) - answer-A philosophy designed to achieve high-volume
production through elimination of waste and continuous improvement. Based
on a "pull" system rather than a "push" system. The three elements are just-in-
time manufacturing, total quality management, and respect for people.
Kanban card - answer-A card that specifies the exact quantity of product that
needs to be produced.
Tier One Suppliers - answer-Supplies materials or services directly to the
processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - answer-Directly supplies materials or services to a tier-one
supplier in the supply chain.
,Suppliers of the specialty materials for the tier one suppliers to be able to
produce the packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - answer-Directly supplies materials or services to a tier
two supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - answer-Determines the labor and
machine resources needed to fill the open and planned orders generated by
the MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) - answer-Large software programs used for
planning and coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE - answer-Includes the budgeted levels of
finished products, inventory, backlogs, workforce size, and aggregate
production rate needed to support the marketing plan.
, Customer defined quality - answer-an integrated effort designed to improve
quality performance at every level of the organization.
Deming Prize - answer-Japanese award for companies to recognize efforts in
quality improvement.
Distribution management - answer-Responsible for the movement of material
from the manufacturer to the customer.
Industry consortia - answer-Industry owned markets for purchase of direct
inputs from limited number of suppliers.
Insourced - answer-processes and activities completed in house
Internal failure costs - answer-costs associated with discovering poor quality
product before it reaches customers.
Location Analysis - answer-proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
Answers | 2025 Update | 100% Correct.
Total Quality Management (TQM) Philosophy - answer-1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - answer-Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of
Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma - answer-A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean
and the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
Design Capacity - answer-The theoretical maximum output of a system in a
given period under ideal conditions.
,Normal Time - answer-The mean observed time multiplied by the performance
rating factor by the frequency of occurrence.
Standard Time - answer-The length of time it should take a qualified worker
using appropriate process and tools to complete a specific job, allowing time
for personal fatigue and unavoidable delays.
Just-in-Time (JIT) - answer-A philosophy designed to achieve high-volume
production through elimination of waste and continuous improvement. Based
on a "pull" system rather than a "push" system. The three elements are just-in-
time manufacturing, total quality management, and respect for people.
Kanban card - answer-A card that specifies the exact quantity of product that
needs to be produced.
Tier One Suppliers - answer-Supplies materials or services directly to the
processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - answer-Directly supplies materials or services to a tier-one
supplier in the supply chain.
,Suppliers of the specialty materials for the tier one suppliers to be able to
produce the packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - answer-Directly supplies materials or services to a tier
two supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - answer-Determines the labor and
machine resources needed to fill the open and planned orders generated by
the MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) - answer-Large software programs used for
planning and coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE - answer-Includes the budgeted levels of
finished products, inventory, backlogs, workforce size, and aggregate
production rate needed to support the marketing plan.
, Customer defined quality - answer-an integrated effort designed to improve
quality performance at every level of the organization.
Deming Prize - answer-Japanese award for companies to recognize efforts in
quality improvement.
Distribution management - answer-Responsible for the movement of material
from the manufacturer to the customer.
Industry consortia - answer-Industry owned markets for purchase of direct
inputs from limited number of suppliers.
Insourced - answer-processes and activities completed in house
Internal failure costs - answer-costs associated with discovering poor quality
product before it reaches customers.
Location Analysis - answer-proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
