CMIS 342 EXAM 1 QUESTIONS & ANSWERS
IT may reduce the number of? - Answer -Middle Managers
IT will provide managers with what kind of information? What effect does this have? -
Answer -real-time or near-real-time information, meaning managers will have less time
to make decisions
IT may cause employees to experience a loss of? - Answer -Identity
An ongoing collection of related activities that produce a product or service of value to
the organization, its business partners, and/or its customers - Answer -Business
process
What are the five areas of business? - Answer -Accounting and Finance
Sales and Marketing,
HR,
Production or Operations,
IS
Information Systems involves: - Answer -people, process, and technology.
IT refers to: - Answer -Hardware/software
Data is: - Answer -elementary description of things, events, activities and transactions
that are recorded, classified and stored but are not organized to convey any specific
meaning
Information is: - Answer -Data organized so that they have meaning and value to the
recipient
knowledge is: - Answer -data and/or information organized and processed to convey
understanding, experience, accumulated learning and expertise as they apply to current
problem or activity
IT Platform: - Answer -Consists of the IT Components:
1. Hardware
2. Software
3. Networks
4. Databases
IT Infrastructure consists of: - Answer -IT Platform and all of its components.
Also IT services
, IT Services: - Answer -the use of IT components (the IT platform) by personnel to
develop information systems, oversee security, and manage data.
(Think People and processes)
Three external business pressures: - Answer -Market, Technology, Societal
Types of Information Systems: - Answer -Functional Area(FAIS), Enterprise Resource
Planning(ERP),Transaction processing(TPS), Inter-organizational(IOS)
Competitive advantage: - Answer -an advantage over competitors(Costs,speed,quality)
leads to control of a market and to larger-than-average profits
Primary activities do what? - Answer -value for which customers are willing to pay
Support activities do what? - Answer -Do not add value directly to a firm's products and
services, but support the primary activities.
Nice strategies for competitive advantage include: - Answer -1. Cost leadership
2. Differentiation
3. Innovation
4. Operational effectiveness
5. Customer-orientation
Define ethics: - Answer -Standards for judging what is right and wrong
4 approaches to ethical issues include: - Answer -1. Utilitarian
2. Rights
3. Fairness
4. Common Good
Utilitarian ethical approach is: - Answer -choice that provides the most good or least
harm.
Rights ethical approach is: - Answer -Chocie that best protects and respects rights of
affected parties
Fairness ethical approach is: - Answer -Choice that best treats humans equally
Common Good ethical approach is: - Answer -choice that maintains respect and
compassion for all others
Two ethical reference points in business environment: - Answer -Organizations's code
of ethics
Profession's code of ethics
4 ethical issues related to Information - Answer -1. Privacy(collection)
IT may reduce the number of? - Answer -Middle Managers
IT will provide managers with what kind of information? What effect does this have? -
Answer -real-time or near-real-time information, meaning managers will have less time
to make decisions
IT may cause employees to experience a loss of? - Answer -Identity
An ongoing collection of related activities that produce a product or service of value to
the organization, its business partners, and/or its customers - Answer -Business
process
What are the five areas of business? - Answer -Accounting and Finance
Sales and Marketing,
HR,
Production or Operations,
IS
Information Systems involves: - Answer -people, process, and technology.
IT refers to: - Answer -Hardware/software
Data is: - Answer -elementary description of things, events, activities and transactions
that are recorded, classified and stored but are not organized to convey any specific
meaning
Information is: - Answer -Data organized so that they have meaning and value to the
recipient
knowledge is: - Answer -data and/or information organized and processed to convey
understanding, experience, accumulated learning and expertise as they apply to current
problem or activity
IT Platform: - Answer -Consists of the IT Components:
1. Hardware
2. Software
3. Networks
4. Databases
IT Infrastructure consists of: - Answer -IT Platform and all of its components.
Also IT services
, IT Services: - Answer -the use of IT components (the IT platform) by personnel to
develop information systems, oversee security, and manage data.
(Think People and processes)
Three external business pressures: - Answer -Market, Technology, Societal
Types of Information Systems: - Answer -Functional Area(FAIS), Enterprise Resource
Planning(ERP),Transaction processing(TPS), Inter-organizational(IOS)
Competitive advantage: - Answer -an advantage over competitors(Costs,speed,quality)
leads to control of a market and to larger-than-average profits
Primary activities do what? - Answer -value for which customers are willing to pay
Support activities do what? - Answer -Do not add value directly to a firm's products and
services, but support the primary activities.
Nice strategies for competitive advantage include: - Answer -1. Cost leadership
2. Differentiation
3. Innovation
4. Operational effectiveness
5. Customer-orientation
Define ethics: - Answer -Standards for judging what is right and wrong
4 approaches to ethical issues include: - Answer -1. Utilitarian
2. Rights
3. Fairness
4. Common Good
Utilitarian ethical approach is: - Answer -choice that provides the most good or least
harm.
Rights ethical approach is: - Answer -Chocie that best protects and respects rights of
affected parties
Fairness ethical approach is: - Answer -Choice that best treats humans equally
Common Good ethical approach is: - Answer -choice that maintains respect and
compassion for all others
Two ethical reference points in business environment: - Answer -Organizations's code
of ethics
Profession's code of ethics
4 ethical issues related to Information - Answer -1. Privacy(collection)
