Organizational Behavior Questions
WGU Final Exam Questions and All
Correct Answers.
1) Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been
asked to complete a self-report survey to help interviewers understand if she is the right
candidate for the job. From the interview, they have found that she is extroverted, empathic,
scrupulous, and cooperative in nature, which are key characteristics needed for the job. These
characteristics about Lugo indicate her ________.
A) talent B) skill C) knowledge D) genealogy E) personality - Answer E Personality
2) Which of the following does the heredity approach state?
A) An individual's personality is determined by the social background one is brought up in. B) An
individual's personality is determined by molecular structure of the genes. C) An individual's
personality is influenced by the economic settings he/she is surrounded by. D) A person's
personality traits are created by the company he/she keeps i.e., his/her friends and family. E) A
person's personality traits are largely influenced by global trends and characteristics. - Answer
B An individuals Personality is determined by molecular structure of the genes
3) Elaine Chamberlain works as a research executive at an environmental organization. Though
her colleagues are helpful and friendly, because of her shy nature, she often eats her lunch at
her desk and has limited interactions with them. She is glad that her nature of work does not
require her to interact with her co-workers to a high extent. Which of the following types is
Chamberlain most likely to be characterized as according to the Myers-Briggs Type Indicator
(MBTI) classification?
A) social B) introverted C) exhibitionist D) gregarious E) extraverted - Answer B Introverted
4) Which dimension of the Big Five model is a measure of reliability?
A) extraversion B) agreeableness C) conscientiousness D) openness to experience E) emotional
stability - Answer C Conscientiousness
5) Which of the following statements is true about people with positive core self-evaluations?
A) They are committed to their goals and set ambitious goals. B) They view themselves as
powerless over their environment. C) They tend to question their capabilities and capacities. D)
They lack persistence to achieve goals. E) They tend to be disliked by superiors and co-workers. -
Answer A) They are committed to their goals and set ambitious goals
,7) Milton Rokeach created the Rokeach Value Survey (RVS), which consists of two sets of values,
namely ________ values and ________ values.
A) instrumental; terminal B) fluid; stable C) flexible; essential D) unique; general E) flexible;
enduring - Answer A) Instrumental; terminal
8) Which of the following is an instrumental value according to the Rokeach Value Survey?
A) economic success B) social recognition C) personal discipline D) happiness E) meaning in life -
Answer C) personal discipline
1) ________ is the process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment.
A) Sensation B) Impression C) Apprehension D) Attribution E) Perception - Answer E)
Perception
2) Alicia Akers works as a marketing executive. She always talks in a high pitch and often draws a
lot of attention wherever she is. Which of the following statements best explains the reason
behind people noticing Akers?
A) Perception of reality depends on the perceiver's past experiences. B) Perception of reality
depends on the perceiver's personality. C) Characteristics of the target affect people's
perception. D) The time at which we observe behavior affects perception. E) Motives and
interests of the perceiver affects perception of behavior. - Answer C) Characteristics of the
Target affect people's perception
3) A manager doing performance appraisals gives more weight to recent employee behaviors
than to behaviors of six or nine months earlier. This shows that the manager's perception is
affected by ________ bias.
A) self-serving B) availability C) impact D) distinction E) hindsight - Answer B) availability
4) Which of the following is an example of internally (intrinsically) caused behavior?
A) An employee was late for a team meeting because of a heavy downpour. B) An employee was
laid off because the company was attempting to cut costs by laying off employees. C) An
employee was fired from work because he violated a company policy. D) An employee could not
attend an interview because of a delayed flight. E) An employee could not come to work
because he met with an accident. - Answer C) An employee was fired from work because he
violated a company policy
, another, her relations with colleagues always seem to be hostile and cold. How would the
attribution theory describe this behavior?
A) low on consensus B) high on reliability C) high on adaptability D) high on consistency E) high
on distinctiveness - Answer D) high on consistency
6) Johanna Springer, who works as a sales executive at Pascal's Bank, is upset at the way her
manager, Emma Womack, always calls her in for one-on-one meetings to discuss her
underperformance. Though Springer makes a higher number of sales calls and works longer
hours than last year, her sales figures are still low. She knows that the main reason behind her
underperformance is the recent economic meltdown in the country. However, her manager
feels that Springer's underperformance is the result of her laid-back attitude and has nothing to
do with external factors. In this situation, Womack's behavior is characterized by a(n) ________.
A) anchoring bias B) contrast effect C) fundamental attribution error D) self-fulfilling prophecy E)
Pygmalion effect - Answer C) fundamental attribution
7) Jane Allen, a campaign manager at a non-profit organization, often takes full credit for project
successes even when her team members' contributions play a big role in achieving milestones.
However, when projects receive setbacks, she blames her team members and sometimes states
that the situation was beyond her control. Allen's behavior is an example of ________ bias.
A) impact B) anchoring C) confirmation D) distinction E) self-serving - Answer E) self-serving
8) You are more likely to notice a car like your own due to ________.
A) stereotyping B) self-serving bias C) halo effect D) selective perception E) contrast effect -
Answer D) selective perception
9) A process of making decisions by constructing simplified models that extract the essential
features from problems without capturing all their complexity is known as ________.
A) optimal decision making B) intuitive decision making C) bounded rationality D) rational
decision making E) incremental decision making - Answer C) bounded rationality
10) Sarah Covington, a sales manager at Synergy Corporation Bank, often keeps low
expectations of her team. She feels that they are underqualified for their job and do not have
substantial experience to sell a large number of accounts. Covington's team does not feel
motivated enough and invariably underperforms and misses targets on a regular basis. Which of
the following concepts best explains Covington's team's poor performance?
A) hindsight bias B) self-fulfilling prophecy C) confirmation bias D) contrast effect E) bandwagon
effect - Answer B) self-fulfilling prophecy
WGU Final Exam Questions and All
Correct Answers.
1) Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been
asked to complete a self-report survey to help interviewers understand if she is the right
candidate for the job. From the interview, they have found that she is extroverted, empathic,
scrupulous, and cooperative in nature, which are key characteristics needed for the job. These
characteristics about Lugo indicate her ________.
A) talent B) skill C) knowledge D) genealogy E) personality - Answer E Personality
2) Which of the following does the heredity approach state?
A) An individual's personality is determined by the social background one is brought up in. B) An
individual's personality is determined by molecular structure of the genes. C) An individual's
personality is influenced by the economic settings he/she is surrounded by. D) A person's
personality traits are created by the company he/she keeps i.e., his/her friends and family. E) A
person's personality traits are largely influenced by global trends and characteristics. - Answer
B An individuals Personality is determined by molecular structure of the genes
3) Elaine Chamberlain works as a research executive at an environmental organization. Though
her colleagues are helpful and friendly, because of her shy nature, she often eats her lunch at
her desk and has limited interactions with them. She is glad that her nature of work does not
require her to interact with her co-workers to a high extent. Which of the following types is
Chamberlain most likely to be characterized as according to the Myers-Briggs Type Indicator
(MBTI) classification?
A) social B) introverted C) exhibitionist D) gregarious E) extraverted - Answer B Introverted
4) Which dimension of the Big Five model is a measure of reliability?
A) extraversion B) agreeableness C) conscientiousness D) openness to experience E) emotional
stability - Answer C Conscientiousness
5) Which of the following statements is true about people with positive core self-evaluations?
A) They are committed to their goals and set ambitious goals. B) They view themselves as
powerless over their environment. C) They tend to question their capabilities and capacities. D)
They lack persistence to achieve goals. E) They tend to be disliked by superiors and co-workers. -
Answer A) They are committed to their goals and set ambitious goals
,7) Milton Rokeach created the Rokeach Value Survey (RVS), which consists of two sets of values,
namely ________ values and ________ values.
A) instrumental; terminal B) fluid; stable C) flexible; essential D) unique; general E) flexible;
enduring - Answer A) Instrumental; terminal
8) Which of the following is an instrumental value according to the Rokeach Value Survey?
A) economic success B) social recognition C) personal discipline D) happiness E) meaning in life -
Answer C) personal discipline
1) ________ is the process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment.
A) Sensation B) Impression C) Apprehension D) Attribution E) Perception - Answer E)
Perception
2) Alicia Akers works as a marketing executive. She always talks in a high pitch and often draws a
lot of attention wherever she is. Which of the following statements best explains the reason
behind people noticing Akers?
A) Perception of reality depends on the perceiver's past experiences. B) Perception of reality
depends on the perceiver's personality. C) Characteristics of the target affect people's
perception. D) The time at which we observe behavior affects perception. E) Motives and
interests of the perceiver affects perception of behavior. - Answer C) Characteristics of the
Target affect people's perception
3) A manager doing performance appraisals gives more weight to recent employee behaviors
than to behaviors of six or nine months earlier. This shows that the manager's perception is
affected by ________ bias.
A) self-serving B) availability C) impact D) distinction E) hindsight - Answer B) availability
4) Which of the following is an example of internally (intrinsically) caused behavior?
A) An employee was late for a team meeting because of a heavy downpour. B) An employee was
laid off because the company was attempting to cut costs by laying off employees. C) An
employee was fired from work because he violated a company policy. D) An employee could not
attend an interview because of a delayed flight. E) An employee could not come to work
because he met with an accident. - Answer C) An employee was fired from work because he
violated a company policy
, another, her relations with colleagues always seem to be hostile and cold. How would the
attribution theory describe this behavior?
A) low on consensus B) high on reliability C) high on adaptability D) high on consistency E) high
on distinctiveness - Answer D) high on consistency
6) Johanna Springer, who works as a sales executive at Pascal's Bank, is upset at the way her
manager, Emma Womack, always calls her in for one-on-one meetings to discuss her
underperformance. Though Springer makes a higher number of sales calls and works longer
hours than last year, her sales figures are still low. She knows that the main reason behind her
underperformance is the recent economic meltdown in the country. However, her manager
feels that Springer's underperformance is the result of her laid-back attitude and has nothing to
do with external factors. In this situation, Womack's behavior is characterized by a(n) ________.
A) anchoring bias B) contrast effect C) fundamental attribution error D) self-fulfilling prophecy E)
Pygmalion effect - Answer C) fundamental attribution
7) Jane Allen, a campaign manager at a non-profit organization, often takes full credit for project
successes even when her team members' contributions play a big role in achieving milestones.
However, when projects receive setbacks, she blames her team members and sometimes states
that the situation was beyond her control. Allen's behavior is an example of ________ bias.
A) impact B) anchoring C) confirmation D) distinction E) self-serving - Answer E) self-serving
8) You are more likely to notice a car like your own due to ________.
A) stereotyping B) self-serving bias C) halo effect D) selective perception E) contrast effect -
Answer D) selective perception
9) A process of making decisions by constructing simplified models that extract the essential
features from problems without capturing all their complexity is known as ________.
A) optimal decision making B) intuitive decision making C) bounded rationality D) rational
decision making E) incremental decision making - Answer C) bounded rationality
10) Sarah Covington, a sales manager at Synergy Corporation Bank, often keeps low
expectations of her team. She feels that they are underqualified for their job and do not have
substantial experience to sell a large number of accounts. Covington's team does not feel
motivated enough and invariably underperforms and misses targets on a regular basis. Which of
the following concepts best explains Covington's team's poor performance?
A) hindsight bias B) self-fulfilling prophecy C) confirmation bias D) contrast effect E) bandwagon
effect - Answer B) self-fulfilling prophecy
