WGU D509
Hackensack Innovation Assessment
Worksheet (Assignment 2)
Verified Submission
, Hackensack Innovation Assessment Worksheet (Assignment
2)
Instructions:
Complete a brief analysis that includes a description of the Hackensack
innovation, a determination of the type of innovation, and Herzlinger’s six-factor
analysis to assist in assessing the potential impact of the Hackensack innovation
using Miller’s Impact Assessment Framework.
1. Describe the innovation. Describe the innovation and the problem it addresses.
The overall purpose of the Hackensack ACO project was to reduce readmission rates for
heart failure patients with more closely monitoring in the outpatient setting. The
consumer-focused venture was an innovation to furnish patients with internet-enabled
tablets to help track their data related to heart failure, including vital signs, medication
compliance, weight, physical activity and more. By collecting this information remotely at
the patients’ home, the clinicians could identify issues early and adjust their treatment
regimen to prevent the patient from returning to the inpatient setting.
2. Determine the type of innovation. Determine and justify whether the
innovation is sustaining or disruptive.
This program can be classified primarily as a disruptive innovation, as the way these
patients were managed throughout the entire program was changed (InnosightInstitute,
2012). In the previous method of managing heart failure patients, data and patient
compliance to the program were only tracked via in-person visits to the clinic or with
inpatient visits that occurred as a result of exacerbated heart failure symptoms requiring
readmission. In the new process, patient data were recorded and could be viewed by
clinicians in real-time, looking for trends to make incremental adjustments to their
treatment plan, thus avoiding the costly inpatient admission. As the integration of this
technology continues to be a part of the heart failure program, it will likely transition to a
sustaining innovation over time.
3. Analyze the innovation. Complete a six-factor analysis of the innovation
(based on Herzlinger’s “Innovating in Health Care—Framework”).
Structure Friend:
Who is a friend? Who is a foe? How much a) The Outpatient Clinicians (cardiologists, nursing
power do they have to help or hurt the new staff) have a significant amount of power over the
venture? new venture, as they are the primary clinical users
who rely on the data for patient management, and
they can influence whether the patient uses the
program as it was designed.
b) Hospital Administration has some power over
the venture in that they can advocate for the
program if it reduces readmissions, but could also
be a strong opponent if the readmission data isn’t
meeting their specific goals.
c) The ACO Administration can have power over
this program, as they were the group that came
together to build it from the start, and could also
Hackensack Innovation Assessment
Worksheet (Assignment 2)
Verified Submission
, Hackensack Innovation Assessment Worksheet (Assignment
2)
Instructions:
Complete a brief analysis that includes a description of the Hackensack
innovation, a determination of the type of innovation, and Herzlinger’s six-factor
analysis to assist in assessing the potential impact of the Hackensack innovation
using Miller’s Impact Assessment Framework.
1. Describe the innovation. Describe the innovation and the problem it addresses.
The overall purpose of the Hackensack ACO project was to reduce readmission rates for
heart failure patients with more closely monitoring in the outpatient setting. The
consumer-focused venture was an innovation to furnish patients with internet-enabled
tablets to help track their data related to heart failure, including vital signs, medication
compliance, weight, physical activity and more. By collecting this information remotely at
the patients’ home, the clinicians could identify issues early and adjust their treatment
regimen to prevent the patient from returning to the inpatient setting.
2. Determine the type of innovation. Determine and justify whether the
innovation is sustaining or disruptive.
This program can be classified primarily as a disruptive innovation, as the way these
patients were managed throughout the entire program was changed (InnosightInstitute,
2012). In the previous method of managing heart failure patients, data and patient
compliance to the program were only tracked via in-person visits to the clinic or with
inpatient visits that occurred as a result of exacerbated heart failure symptoms requiring
readmission. In the new process, patient data were recorded and could be viewed by
clinicians in real-time, looking for trends to make incremental adjustments to their
treatment plan, thus avoiding the costly inpatient admission. As the integration of this
technology continues to be a part of the heart failure program, it will likely transition to a
sustaining innovation over time.
3. Analyze the innovation. Complete a six-factor analysis of the innovation
(based on Herzlinger’s “Innovating in Health Care—Framework”).
Structure Friend:
Who is a friend? Who is a foe? How much a) The Outpatient Clinicians (cardiologists, nursing
power do they have to help or hurt the new staff) have a significant amount of power over the
venture? new venture, as they are the primary clinical users
who rely on the data for patient management, and
they can influence whether the patient uses the
program as it was designed.
b) Hospital Administration has some power over
the venture in that they can advocate for the
program if it reduces readmissions, but could also
be a strong opponent if the readmission data isn’t
meeting their specific goals.
c) The ACO Administration can have power over
this program, as they were the group that came
together to build it from the start, and could also
