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predicting future people needs by scan-
ning the external environment and
What is demand forecasting? matching this with the future organiza-
tional strategic vision, cultural style, and
organizational structures
HR managers operated as adjunct staff
to orgs, overseeing the daily transactions
What is the historical approach to HRIS? associated with hiring, paying, or training
employees and reporting on employee
issues as required by managers in orgs
HRIS capabilities offer considerable sup-
port for daily transactions and make it
What is the current approach to HRIS? possible to move beyond the limited ad-
ministrative approaches available to the
HR managers of the 1950s
Service-Oriented architecture (SOA) is
a paradigm for organizing and utilizing
distributed computing capabilities that
How have approaches to HR administra- may be under the control of different
tion service delivery changed over time? ownership domains...providing a uniform
means to offer, discover, interact with,
and use capabilities to produce desired
business effects
ESS HR portals, provides an electronic
means for a company's employees to ac-
cess it HR services and info; MSS de-
How has HRM administration changed signed to allow managers to view exten-
over time? sive info about their subordinates and
perform many administrative tasks elec-
tronically, including traditional HR func-
tions
structural approach to HR admin through
HR portals that provides a means for
What is service-orientated architecture?
employees to access their personal infor-
mation and HR services and information
1) loose coupling 2) flexibility 3) auton-
omy 4) standards-based computing 5)
, WGU D356 HR Technology Verified Multiple Choice and Conceptual Actual Emended
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reusability 6) modularity
What are the principles of service-orient-
7) services discoverability 8) optimiza-
ed architecture (SOA)?
tion
1) security is improved
What are the advantages of extensi- 2) performance is enhanced 3) auditing
ble markup language (XML)-enhanced capabilities are added 4) change capa-
SOA? bilities are enhanced 5) alternative HR
admin structure
a structural approach to HR admin
through HR portals that provide a means
What is self-service portal?
for employees to access their personal
info and HR services and information
What is an example of self-service por- employee self-service (ESS) and man-
tal? ager self-service (MSS)
1) improved speed and quality of ser-
vices to employees and managers, 2)
What are three advantages of a self-ser- simplified routine inquiries and changes,
vice portal? 3) enhance employee satisfaction by per-
mitting employees to control their pro-
ductivity, especially for those who travel
1) may increase the possibility of security
breaches and the associated negative
outcomes, like identity theft, for affected
employees, 2) employees are concerned
that even having their data in a compa-
ny's HRIS can lead to misuse of such info
by others in the org and may feel their
What are three disadvantages of a
privacy is invaded when orgs fail to limit
self-service portal?
access to personal data housed in HRIS,
3) may find unions and managers resist
using the self- service portals; unions
may think employees are doing HR work
a centralized hub that provides standard-
ized HR services across the org, usually
supported by an HRIS
a centralized hub that provides standard-
ized HR services across the org, usually
, supported by an HRIS payroll, benefits
What is a shared service center?
admin, employee records mgmt
What is an example of a shared service payroll, benefits admin, employee
center? records mngmt
1) permitting HR admin managers to fo-
cus on delivering the timely, high-qual-
ity transactions necessary to fulfill cor-
porate requirements, such as mandated
What is an advantage of a shared ser-
governmental reporting, and 2) remov-
vice center?
ing the artificial barriers inherent in the
generalist-specialist continuum common
in HR orgs, smoothing work and comm
processes
1) the synergies needed to consolidate
and improve processes may be less
prevalent, 2) may lead to unanticipated
power shifts in orgs, 3) can lead to de-
personalization; line managers, accus-
What is a disadvantage of a shared ser- tomed to personal contact with HR pro-
vice center? fessionals, may feel isolated when han-
dling transactions through self-service
portals, 4) may feel abandoned when
traditional comm patterns are disrupted
b/c specialists have been consolidated in
SSCs
the practice of contracting with vendors
What is human resources outsourcing? to perform one or more HR services/ac-
tivities
1) managers pursue discrete, mul-
ti-process, or total-process HRO, 2)
elect to outsource executive or special-
ty recruitment functions (multilingual po-
Why do orgs pursue outsourcing in HR? sitions) to external search firms who
have unique expertise, 3) may outsource
only annual benefits enrollment, flexible
spending accounts (FSA) administration,
or payroll admin
What is an advantage of outsourcing?