TEST BANK
MGMT 12th Edition Principles of Management
by Chuck Williams Chapters 1 - 18, Complete
,TABLE OF CONTENTS
Part I: INTRODUCTION TO MANAGEMENT.
1. Management.
2. The History of Management.
3. Organizational Environments and Cultures.
4. Ethics and Social Responsibility.
Part II: PLANNING.
5. Planning and Decision Making.
6. Organizational Strategy.
7. Innovation and Change.
8. Global Management.
Part III: ORGANIZING.
9. Designing Adaptive Organizations.
10. Managing Teams.
11. Managing Human Resource Systems.
12. Managing Individuals and a Diverse Work Force.
Part IV: LEADING.
13. Motivation.
14. Leadership.
15. Managing Communication.
Part V: CONTROLLING.
16. Control.
17. Managing Information.
18. Managing Service and Manufacturing Operations.
,Chapter 01_Management
1. _____ is defined as getting work done through others.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANS: c
2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she
was told that her role involved supervising the work of her employees and ensuring that they
did their jobs well. Ruth's job is related to:
a. marketing.
b. recruitment.
c. management.
d. finance.
ANS: c
3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the
work carried out by the company's site engineers. He is also responsible for ensuring that all the
, engineers are provided with ample guidance and supervision so that they can perform all the
assigned tasks to the best of their ability. In the given scenario, Edwin's job is related to _____.
a. accounting
b. sales
c. management
d. production
ANS: c
4. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. As the
shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place
another order for the same quantity of scrap metal from a local manufacturer. As a result, its
car manufacturing processes got delayed and expenses increased. In this scenario, Trent
Automobiles is demonstrating a lack of _____.
a. synergy
b. disintermediation
c. automation
d. efficiency
ANS: d
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated
most of its production processes using Computer Numeric Control (CNC) machines. This
reduced the labor cost, wastage of raw materials, and rejection of finished goods due to quality
issues. In the context of management, the automation of production processes at Debronth Inc.
MGMT 12th Edition Principles of Management
by Chuck Williams Chapters 1 - 18, Complete
,TABLE OF CONTENTS
Part I: INTRODUCTION TO MANAGEMENT.
1. Management.
2. The History of Management.
3. Organizational Environments and Cultures.
4. Ethics and Social Responsibility.
Part II: PLANNING.
5. Planning and Decision Making.
6. Organizational Strategy.
7. Innovation and Change.
8. Global Management.
Part III: ORGANIZING.
9. Designing Adaptive Organizations.
10. Managing Teams.
11. Managing Human Resource Systems.
12. Managing Individuals and a Diverse Work Force.
Part IV: LEADING.
13. Motivation.
14. Leadership.
15. Managing Communication.
Part V: CONTROLLING.
16. Control.
17. Managing Information.
18. Managing Service and Manufacturing Operations.
,Chapter 01_Management
1. _____ is defined as getting work done through others.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANS: c
2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she
was told that her role involved supervising the work of her employees and ensuring that they
did their jobs well. Ruth's job is related to:
a. marketing.
b. recruitment.
c. management.
d. finance.
ANS: c
3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the
work carried out by the company's site engineers. He is also responsible for ensuring that all the
, engineers are provided with ample guidance and supervision so that they can perform all the
assigned tasks to the best of their ability. In the given scenario, Edwin's job is related to _____.
a. accounting
b. sales
c. management
d. production
ANS: c
4. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. As the
shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place
another order for the same quantity of scrap metal from a local manufacturer. As a result, its
car manufacturing processes got delayed and expenses increased. In this scenario, Trent
Automobiles is demonstrating a lack of _____.
a. synergy
b. disintermediation
c. automation
d. efficiency
ANS: d
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated
most of its production processes using Computer Numeric Control (CNC) machines. This
reduced the labor cost, wastage of raw materials, and rejection of finished goods due to quality
issues. In the context of management, the automation of production processes at Debronth Inc.
