Emergency Telecommunications Course Certification
Exam Study Guide Questions Solved to Score A+
Dispatch Danger Zones - Answer recurrent errors, omissions, or situations found in many complaints and
lawsuits
According to the communication cycle, the cycle is completed when the receiver provides positive
verification through __________. - Answer Feedback
An incident description of heavy, black smoke coming from the window of a nearby building would
indicate a ______. - Answer Structure Fire
A call that involves a recently committed crime where the suspect has already left the scene - Answer
Just Occurred
What should the ETC do first if they are faced with an ethical dilemma in the communications center? -
Answer Follow established policy, procedure, and protocol
As an ETC, what do you do when you receive a silent call or hear a series of tones when answering the
call? - Answer Check for a TDD/TTY Call
What does ALI/ANI provide? - Answer The address associated with the phone number provided by the
telephone company
One of the best techniques for reducing the negative effect of call taking gaps is to: - Answer Tell the
caller what you are doing and why
When you give a vehicle description, you use _____________. This stands for: - Answer CYMBALS: Color,
Year of Manufacture, Make or Model, Body Style, Additional Features, License Plate Number and State
of Issue
Stress - Answer The non-specific response of the body to any demand
, As an ETC, the first item of information to be collected is - Answer the address of the emergency
The report of someone breaking into a home should be classified as - Answer Burglary (Break-and-
Enter)/ Home Invasion
Necessary Elements of a Tort (negligence) - Answer Duty, Breach of Duty, injury/damage, and proximal
cause
Classification of a strange person hanging around a neighborhood area should be considered - Answer
Suspicious/Wanted (Person, Circumstances, Vehicle)
When talking to foreign language speakers, you should: - Answer Follow local protocol regarding when
to send the dispatch and obtain foreign language support if available
Protocol - Answer a procedure that has been highly defined and placed into a reference system
When reporting an emergency, children are often - Answer more calm
Generally, law enforcement calls for service are prioritized by - Answer time of occurrence
Gaps or pauses in the interrogation sequence can lead to - Answer increased caller anxiety, the caller
making demands of the ETC, and the caller taking control of the call
Mechanism of Injury - Answer The exchange of forces that results in an injury to a patient
3 P's - Answer Policy, procedure and protocol
BOLO - Answer Be On the Look Out for
What is a maladaptive reaction to stress? - Answer inappropriate emotional outbursts
Exam Study Guide Questions Solved to Score A+
Dispatch Danger Zones - Answer recurrent errors, omissions, or situations found in many complaints and
lawsuits
According to the communication cycle, the cycle is completed when the receiver provides positive
verification through __________. - Answer Feedback
An incident description of heavy, black smoke coming from the window of a nearby building would
indicate a ______. - Answer Structure Fire
A call that involves a recently committed crime where the suspect has already left the scene - Answer
Just Occurred
What should the ETC do first if they are faced with an ethical dilemma in the communications center? -
Answer Follow established policy, procedure, and protocol
As an ETC, what do you do when you receive a silent call or hear a series of tones when answering the
call? - Answer Check for a TDD/TTY Call
What does ALI/ANI provide? - Answer The address associated with the phone number provided by the
telephone company
One of the best techniques for reducing the negative effect of call taking gaps is to: - Answer Tell the
caller what you are doing and why
When you give a vehicle description, you use _____________. This stands for: - Answer CYMBALS: Color,
Year of Manufacture, Make or Model, Body Style, Additional Features, License Plate Number and State
of Issue
Stress - Answer The non-specific response of the body to any demand
, As an ETC, the first item of information to be collected is - Answer the address of the emergency
The report of someone breaking into a home should be classified as - Answer Burglary (Break-and-
Enter)/ Home Invasion
Necessary Elements of a Tort (negligence) - Answer Duty, Breach of Duty, injury/damage, and proximal
cause
Classification of a strange person hanging around a neighborhood area should be considered - Answer
Suspicious/Wanted (Person, Circumstances, Vehicle)
When talking to foreign language speakers, you should: - Answer Follow local protocol regarding when
to send the dispatch and obtain foreign language support if available
Protocol - Answer a procedure that has been highly defined and placed into a reference system
When reporting an emergency, children are often - Answer more calm
Generally, law enforcement calls for service are prioritized by - Answer time of occurrence
Gaps or pauses in the interrogation sequence can lead to - Answer increased caller anxiety, the caller
making demands of the ETC, and the caller taking control of the call
Mechanism of Injury - Answer The exchange of forces that results in an injury to a patient
3 P's - Answer Policy, procedure and protocol
BOLO - Answer Be On the Look Out for
What is a maladaptive reaction to stress? - Answer inappropriate emotional outbursts
