TCOLE Basic Telecommunicator Test Questions
Answered Correctly
reflective/mirroring - Answer Repeating back the last word or phrase the caller has just said is an
example of the active listening technique ________
Images/videos forwarding - Answer Enhanced 911 services involve all of the following EXCEPT:
not always obvious and usually vary from person to person - Answer Warning signs for a suicide are
_________
alternatives (identify all choices), consequences (project outcomes), tell your story (prepare your
defense) - Answer Ethical decision-making tools include _________
improve - Answer Eustress is seen as a positive stress and can even ________ performance
no one is watching; I cannot make a difference; if I did not know it was wrong, it must be okay - Answer
Misconceptions about ethics include:
positive - Answer Exercising, eating a balanced diet, and getting enough sleep are all _______ ways of
reducing or eliminating stress.
Are you near an area that stores or uses radioactive material? Are there any radioactive markings or
warnings? - Answer Which questions should a telecommunicator ask of the caller if there is a suspicion
of a radiological leak or incident?
cognitive - Answer Constant worry, racing thoughts, forgetfulness, disorganization, inability to focus,
poor judgment, and negative outlook are signs of ________ stress.
Cause of action - Answer In order to bring a lawsuit based on breach of contract, there must first be an
offer of acceptance. This serves as which element of a prima facie negligence case?
, WFA, 500, 120 - Answer Given the NCIC abbreviations for descriptors, how would you broadcast the
description of a white female who is by appearances an adult, an approximate height of five feet, and
approximate weight of 120 pounds?
tort - Answer _______ is a civil wrong or wrongful act, which include all negligence cases as well as
intentional wrongs which result in harm.
Telecommunicator Emergency Response Taskforce (TERT) - Answer What is the term for the
comprehensive program that involves the assistance of many state and national initiatives that develop
trained teams to be mobilized in the instance of a disaster?
communicate the relevant information to the responders - Answer Telecommunicators answering a call
must be able to recognize the caller is suffering from a mental illness, ask the appropriate questions, and
__________
Teenagers - Answer Which group could have suicidal thoughts as they struggle with sexual orientation in
a non-supportive environment?
Critical Incident Stress - Answer Up to 87% of all emergency service workers experience this at least
once in their careers.
Do you see any wires or foil coming out of the package? Was there already an explosion? Are there any
fires caused by the explosion? - Answer Which questions should a telecommunicator ask of the caller if
there is a suspicion of an explosive package or incident?
choking, strangulation - Answer The internal obstruction of the airway with an object is ____________
while the grabbing, suppression, squeezing, or crushing of the throat is ____________.
Domestic terrorism - Answer is perpetrated by individuals and/or groups inspired by or associated with
primarily U.S.-based movements that espouse extremist ideologies of a political, religious, social, racial,
or environmental nature.
numeric codes - Answer During radio dispatch, the dispatcher will use phonetic alphabets and
Answered Correctly
reflective/mirroring - Answer Repeating back the last word or phrase the caller has just said is an
example of the active listening technique ________
Images/videos forwarding - Answer Enhanced 911 services involve all of the following EXCEPT:
not always obvious and usually vary from person to person - Answer Warning signs for a suicide are
_________
alternatives (identify all choices), consequences (project outcomes), tell your story (prepare your
defense) - Answer Ethical decision-making tools include _________
improve - Answer Eustress is seen as a positive stress and can even ________ performance
no one is watching; I cannot make a difference; if I did not know it was wrong, it must be okay - Answer
Misconceptions about ethics include:
positive - Answer Exercising, eating a balanced diet, and getting enough sleep are all _______ ways of
reducing or eliminating stress.
Are you near an area that stores or uses radioactive material? Are there any radioactive markings or
warnings? - Answer Which questions should a telecommunicator ask of the caller if there is a suspicion
of a radiological leak or incident?
cognitive - Answer Constant worry, racing thoughts, forgetfulness, disorganization, inability to focus,
poor judgment, and negative outlook are signs of ________ stress.
Cause of action - Answer In order to bring a lawsuit based on breach of contract, there must first be an
offer of acceptance. This serves as which element of a prima facie negligence case?
, WFA, 500, 120 - Answer Given the NCIC abbreviations for descriptors, how would you broadcast the
description of a white female who is by appearances an adult, an approximate height of five feet, and
approximate weight of 120 pounds?
tort - Answer _______ is a civil wrong or wrongful act, which include all negligence cases as well as
intentional wrongs which result in harm.
Telecommunicator Emergency Response Taskforce (TERT) - Answer What is the term for the
comprehensive program that involves the assistance of many state and national initiatives that develop
trained teams to be mobilized in the instance of a disaster?
communicate the relevant information to the responders - Answer Telecommunicators answering a call
must be able to recognize the caller is suffering from a mental illness, ask the appropriate questions, and
__________
Teenagers - Answer Which group could have suicidal thoughts as they struggle with sexual orientation in
a non-supportive environment?
Critical Incident Stress - Answer Up to 87% of all emergency service workers experience this at least
once in their careers.
Do you see any wires or foil coming out of the package? Was there already an explosion? Are there any
fires caused by the explosion? - Answer Which questions should a telecommunicator ask of the caller if
there is a suspicion of an explosive package or incident?
choking, strangulation - Answer The internal obstruction of the airway with an object is ____________
while the grabbing, suppression, squeezing, or crushing of the throat is ____________.
Domestic terrorism - Answer is perpetrated by individuals and/or groups inspired by or associated with
primarily U.S.-based movements that espouse extremist ideologies of a political, religious, social, racial,
or environmental nature.
numeric codes - Answer During radio dispatch, the dispatcher will use phonetic alphabets and
