Texas 2017 Basic Telecommunicator Licensing
Study Guide Questions with Certified Answers
Telecommunicator is a dispatch or other emergency communication specialist appointed under or
governed by the provisions of the occupation code: A. 1701.400 B. 1701.405 C. 501.42 D. 42 USC 1983 -
Answer B 1701.405
Emergency - Answer Occurrence or imminent threat, damage, injury or loss of life or property resulting
from an extraordinary natural or man-made cause.
Communication - Answer Any type of system used to transmit information. Information exchanged
between individuals through a common system of symbols, signs and behaviors
Ethics: The principles of right and wrong that guide an individual in making decisions. T/F - Answer True
Profession - Answer Occupation that requires specialized knowledge and often long and intensive
academic training
List 5 Ethical Decision Making Tools: (TRIPS) Trustworthiness
R_ _ _ _ _ _
Integrity
Promise Keeping
Self Restraint - Answer Respect
3 entities/persons the TC has a ____ ________ with: Responders, Callers, Co-Workers - Answer working
relationship
Four Roles of a TC: 911 Emergency call taker,
Non-emergency call taker,
Police dispatcher,
Fire dispatcher. T/F - Answer True
,3 roles of a TC are: - Answer Remain Objective
Act in a manner that reflects ethical behavior
Conduct activities objectively and without personal prejudices/biases
Standards are relevant for TC because the standards articulate some minimum concepts of areas of legal
and ethical concern for public service employees. T/F - Answer True
As a public servant, you are not expected to abide by standards of conduct and regulations established
by the Texas Legislature, the federal government, local ordinances and departmental polices. T/F -
Answer False
3 sources of standards of conduct for TC: Texas Legislature,
Federal _____,
Departmental Policies - Answer government
List 3 questions you would ask yourself before making an ethical decision: Is it _____?
Does it go against an SOP?
Would my <SO> be proud of me if I were in the news? - Answer legal
The Ethical Role for TC is to remain objective, professional and ethical in personal behavior in
functioning as a key representative of the Criminal Justice System. T/F - Answer True
(In our department personally:) List the first 3 links of your chain of command: - Answer YOU
Communications Supervisor
Assistant Chief
Chief of Police
It is not necessary to be familiar with your jurisdiction's geography. The PSAP has maps that will show
you were everything is. T/F - Answer False
, It is important to be familiar with both current and previous landmarks and businesses in your
jurisdiction. T/F - Answer True
Callers will know where they are every time they call dispatch. T/F - Answer False
It is permissible to discuss work calls outside of work? T/F - Answer False
If you are not sure if something is confidential, you should refer to your ____________ or your agency's
policies and procedures. - Answer supervisor
There are State and Federal laws encompassing TCIC/NCIC confidentiality. T/F - Answer True
If a person is deceased they no longer have HIPPA rights? T/F - Answer False
It is not acceptable to check people on TCIC/NCIC for personal reasons but it is okay to check them
through agency databases. T/F - Answer False
If an officer requests a copy of a 911 call they should be referred to a dispatch supervisor. T/F - Answer
True
Social media pages are private and you do not have to give your agency access to them. T/F - Answer
False
What type of phones are hard wired and in a constant location? - Answer Wirelines
What type of phones are hard wired and have a stationary base? - Answer Cordless
What type of phones use mobile networks and can go anywhere? - Answer Wireless
Study Guide Questions with Certified Answers
Telecommunicator is a dispatch or other emergency communication specialist appointed under or
governed by the provisions of the occupation code: A. 1701.400 B. 1701.405 C. 501.42 D. 42 USC 1983 -
Answer B 1701.405
Emergency - Answer Occurrence or imminent threat, damage, injury or loss of life or property resulting
from an extraordinary natural or man-made cause.
Communication - Answer Any type of system used to transmit information. Information exchanged
between individuals through a common system of symbols, signs and behaviors
Ethics: The principles of right and wrong that guide an individual in making decisions. T/F - Answer True
Profession - Answer Occupation that requires specialized knowledge and often long and intensive
academic training
List 5 Ethical Decision Making Tools: (TRIPS) Trustworthiness
R_ _ _ _ _ _
Integrity
Promise Keeping
Self Restraint - Answer Respect
3 entities/persons the TC has a ____ ________ with: Responders, Callers, Co-Workers - Answer working
relationship
Four Roles of a TC: 911 Emergency call taker,
Non-emergency call taker,
Police dispatcher,
Fire dispatcher. T/F - Answer True
,3 roles of a TC are: - Answer Remain Objective
Act in a manner that reflects ethical behavior
Conduct activities objectively and without personal prejudices/biases
Standards are relevant for TC because the standards articulate some minimum concepts of areas of legal
and ethical concern for public service employees. T/F - Answer True
As a public servant, you are not expected to abide by standards of conduct and regulations established
by the Texas Legislature, the federal government, local ordinances and departmental polices. T/F -
Answer False
3 sources of standards of conduct for TC: Texas Legislature,
Federal _____,
Departmental Policies - Answer government
List 3 questions you would ask yourself before making an ethical decision: Is it _____?
Does it go against an SOP?
Would my <SO> be proud of me if I were in the news? - Answer legal
The Ethical Role for TC is to remain objective, professional and ethical in personal behavior in
functioning as a key representative of the Criminal Justice System. T/F - Answer True
(In our department personally:) List the first 3 links of your chain of command: - Answer YOU
Communications Supervisor
Assistant Chief
Chief of Police
It is not necessary to be familiar with your jurisdiction's geography. The PSAP has maps that will show
you were everything is. T/F - Answer False
, It is important to be familiar with both current and previous landmarks and businesses in your
jurisdiction. T/F - Answer True
Callers will know where they are every time they call dispatch. T/F - Answer False
It is permissible to discuss work calls outside of work? T/F - Answer False
If you are not sure if something is confidential, you should refer to your ____________ or your agency's
policies and procedures. - Answer supervisor
There are State and Federal laws encompassing TCIC/NCIC confidentiality. T/F - Answer True
If a person is deceased they no longer have HIPPA rights? T/F - Answer False
It is not acceptable to check people on TCIC/NCIC for personal reasons but it is okay to check them
through agency databases. T/F - Answer False
If an officer requests a copy of a 911 call they should be referred to a dispatch supervisor. T/F - Answer
True
Social media pages are private and you do not have to give your agency access to them. T/F - Answer
False
What type of phones are hard wired and in a constant location? - Answer Wirelines
What type of phones are hard wired and have a stationary base? - Answer Cordless
What type of phones use mobile networks and can go anywhere? - Answer Wireless
