Alcohol Training & Certification Exam
Practice Questions (1–50)
1. You are serving at a busy restaurant when a guest orders a glass of wine. While reviewing
their ID, you notice that the birthdate suggests they turned 21 just two days ago. The photo looks
like them, but the card is worn at the edges. What should you do?
A. Refuse service immediately since the ID is damaged
B. ✓ Accept the ID if it appears valid and the information matches the guest
C. Ask the guest to provide two additional forms of identification
D. Serve the drink without checking since the ID shows they are 21
2. A customer enters already smelling strongly of alcohol. They order a shot of tequila and a
beer. Their eyes are glassy, and they are swaying slightly at the bar. According to responsible
service practices, what should you do?
A. Serve the drinks quickly to avoid conflict
B. ✓ Politely refuse service and suggest non-alcoholic options
C. Serve only the beer and skip the liquor
D. Wait until they ask again before refusing
3. A group of four customers approaches your bar. Three of them order cocktails, but the fourth
quietly passes money to a friend and whispers their order. When you check IDs, one customer
doesn’t have one and insists their friend will buy their drink. How should you respond?
A. Allow the transaction since the others are of age
B. ✓ Refuse to serve the person without an ID, even if others attempt to buy for them
C. Serve the drinks but keep an eye on who consumes them
D. Ask them to write down their birthdate instead
4. In your state, the legal Blood Alcohol Concentration (BAC) limit for drivers is 0.08%. A
visibly intoxicated guest insists they are “fine to drive” after consuming five beers in two hours.
What is your responsibility as the server?
A. Let them leave since they believe they are fine
B. Offer free coffee and hope it sobers them up
C. ✓ Stop alcohol service and suggest arranging safe transportation (cab/ride share)
D. Tell them to wait 30 minutes before driving
,5. A young customer hands you a vertical-format driver’s license, which is commonly issued to
minors in your state. The license shows that they turned 21 just last month. What should you do?
A. Refuse service because vertical IDs are only for minors
B. ✓ Accept the ID if the date of birth confirms they are over 21
C. Ask them to return with a horizontal ID before serving
D. Only serve them beer, not liquor
6. You are hosting a wine tasting event. One guest repeatedly tries to refill their glass before
finishing the sample. They have become louder and are interrupting others. What is your best
course of action?
A. Ignore the behavior to avoid embarrassing the guest
B. ✓ Stop serving them more alcohol and discreetly explain your concerns
C. Continue pouring smaller portions until they calm down
D. Ask another guest to handle the situation
7. A group of coworkers is celebrating after work. One guest orders multiple rounds for the
entire table, but you notice one person has been drinking faster and showing delayed reactions.
What should you do?
A. Serve the group equally to avoid drawing attention
B. ✓ Slow down or stop service for the impaired individual, regardless of who is paying
C. Only serve smaller glasses without telling them
D. Continue serving since the order was for the group
8. When checking an ID, what is the most reliable piece of information you should verify to
ensure its validity?
A. The expiration date and birthdate ✓
B. The color of the card
C. Whether it has a state seal or hologram
D. Whether the person looks confident presenting it
9. A customer insists they left their ID at home but “come here all the time” and the bartender
knows them. They ask you to make an exception. What is the correct response?
A. Serve them since they are a regular
B. ✓ Refuse alcohol service without a valid ID
C. Ask another staff member if they recognize the guest
D. Serve one drink but note it in the log
, 10. A visibly intoxicated guest stumbles into your establishment and demands a drink. They
become loud and aggressive when refused. What is the safest step to take?
A. Serve them one drink to calm them down
B. ✓ Refuse service, alert security or management, and ensure the safety of others
C. Ask them to sit quietly until they sober up
D. Offer them water and ignore their behavior
11. A customer presents an out-of-state ID that looks authentic but feels thinner than usual. You
are unsure about its validity. What should you do?
A. Accept it since it has the correct information
B. ✓ Politely refuse service unless a valid, verifiable ID is provided
C. Ask them to sign a waiver
D. Ask another customer to confirm their age
12. While serving a large party, you notice one person is discreetly pouring their drink into
another’s empty glass. What is the best action?
A. Ignore it because they already paid
B. ✓ Stop service and address the behavior directly with both guests
C. Serve smaller amounts to the group
D. Continue serving since it is a party
13. A guest complains that you are taking too long to serve their next drink and demands faster
service. You notice their speech is slurred. What should you do?
A. Apologize and serve the drink quickly
B. ✓ Refuse additional service due to signs of intoxication
C. Serve them water disguised as alcohol
D. Ask another staff member to serve them instead
14. A minor walks into the bar and sits with their parent, who orders two beers and tries to hand
one to the minor. What is the proper response?
A. Allow it since the parent is present
B. ✓ Refuse service of alcohol to the minor under all circumstances
C. Serve the minor only if they eat food
D. Ignore it and assume the parent knows the law
15. What should you do if you suspect someone is using a fake ID?
A. Take the ID and destroy it
B. ✓ Refuse service and follow your establishment’s ID policy
Practice Questions (1–50)
1. You are serving at a busy restaurant when a guest orders a glass of wine. While reviewing
their ID, you notice that the birthdate suggests they turned 21 just two days ago. The photo looks
like them, but the card is worn at the edges. What should you do?
A. Refuse service immediately since the ID is damaged
B. ✓ Accept the ID if it appears valid and the information matches the guest
C. Ask the guest to provide two additional forms of identification
D. Serve the drink without checking since the ID shows they are 21
2. A customer enters already smelling strongly of alcohol. They order a shot of tequila and a
beer. Their eyes are glassy, and they are swaying slightly at the bar. According to responsible
service practices, what should you do?
A. Serve the drinks quickly to avoid conflict
B. ✓ Politely refuse service and suggest non-alcoholic options
C. Serve only the beer and skip the liquor
D. Wait until they ask again before refusing
3. A group of four customers approaches your bar. Three of them order cocktails, but the fourth
quietly passes money to a friend and whispers their order. When you check IDs, one customer
doesn’t have one and insists their friend will buy their drink. How should you respond?
A. Allow the transaction since the others are of age
B. ✓ Refuse to serve the person without an ID, even if others attempt to buy for them
C. Serve the drinks but keep an eye on who consumes them
D. Ask them to write down their birthdate instead
4. In your state, the legal Blood Alcohol Concentration (BAC) limit for drivers is 0.08%. A
visibly intoxicated guest insists they are “fine to drive” after consuming five beers in two hours.
What is your responsibility as the server?
A. Let them leave since they believe they are fine
B. Offer free coffee and hope it sobers them up
C. ✓ Stop alcohol service and suggest arranging safe transportation (cab/ride share)
D. Tell them to wait 30 minutes before driving
,5. A young customer hands you a vertical-format driver’s license, which is commonly issued to
minors in your state. The license shows that they turned 21 just last month. What should you do?
A. Refuse service because vertical IDs are only for minors
B. ✓ Accept the ID if the date of birth confirms they are over 21
C. Ask them to return with a horizontal ID before serving
D. Only serve them beer, not liquor
6. You are hosting a wine tasting event. One guest repeatedly tries to refill their glass before
finishing the sample. They have become louder and are interrupting others. What is your best
course of action?
A. Ignore the behavior to avoid embarrassing the guest
B. ✓ Stop serving them more alcohol and discreetly explain your concerns
C. Continue pouring smaller portions until they calm down
D. Ask another guest to handle the situation
7. A group of coworkers is celebrating after work. One guest orders multiple rounds for the
entire table, but you notice one person has been drinking faster and showing delayed reactions.
What should you do?
A. Serve the group equally to avoid drawing attention
B. ✓ Slow down or stop service for the impaired individual, regardless of who is paying
C. Only serve smaller glasses without telling them
D. Continue serving since the order was for the group
8. When checking an ID, what is the most reliable piece of information you should verify to
ensure its validity?
A. The expiration date and birthdate ✓
B. The color of the card
C. Whether it has a state seal or hologram
D. Whether the person looks confident presenting it
9. A customer insists they left their ID at home but “come here all the time” and the bartender
knows them. They ask you to make an exception. What is the correct response?
A. Serve them since they are a regular
B. ✓ Refuse alcohol service without a valid ID
C. Ask another staff member if they recognize the guest
D. Serve one drink but note it in the log
, 10. A visibly intoxicated guest stumbles into your establishment and demands a drink. They
become loud and aggressive when refused. What is the safest step to take?
A. Serve them one drink to calm them down
B. ✓ Refuse service, alert security or management, and ensure the safety of others
C. Ask them to sit quietly until they sober up
D. Offer them water and ignore their behavior
11. A customer presents an out-of-state ID that looks authentic but feels thinner than usual. You
are unsure about its validity. What should you do?
A. Accept it since it has the correct information
B. ✓ Politely refuse service unless a valid, verifiable ID is provided
C. Ask them to sign a waiver
D. Ask another customer to confirm their age
12. While serving a large party, you notice one person is discreetly pouring their drink into
another’s empty glass. What is the best action?
A. Ignore it because they already paid
B. ✓ Stop service and address the behavior directly with both guests
C. Serve smaller amounts to the group
D. Continue serving since it is a party
13. A guest complains that you are taking too long to serve their next drink and demands faster
service. You notice their speech is slurred. What should you do?
A. Apologize and serve the drink quickly
B. ✓ Refuse additional service due to signs of intoxication
C. Serve them water disguised as alcohol
D. Ask another staff member to serve them instead
14. A minor walks into the bar and sits with their parent, who orders two beers and tries to hand
one to the minor. What is the proper response?
A. Allow it since the parent is present
B. ✓ Refuse service of alcohol to the minor under all circumstances
C. Serve the minor only if they eat food
D. Ignore it and assume the parent knows the law
15. What should you do if you suspect someone is using a fake ID?
A. Take the ID and destroy it
B. ✓ Refuse service and follow your establishment’s ID policy
