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Summary Organizational Behavior 1 - Emotions & Moods

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ChatGPT: This document explains that emotions are intense, short-lived reactions, while moods are longer-lasting and less intense, both influencing workplace behavior. It covers emotional labor, including surface and deep acting, and emotional dissonance. Affective events theory highlights how workplace events shape emotions, which in turn affect attitudes and performance. Emotional intelligence (EI) and emotion regulation strategies like suppression, cognitive reappraisal, social sharing, and mindfulness help manage emotions effectively. Emotions impact OB areas such as selection, decision-making, creativity, motivation, leadership, negotiation, customer service, work-life satisfaction, deviant behavior, and workplace safety.

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Lesson 5: Emotions and moods


1. What are emotions and moods?
affect
a broad range of feelings that people experience

emotions
intense, discrete, and short-lived feeling experiences that are often caused by a specific
event

moods
feelings that tend to be longer-lived and less intense than emotions and that lack a
contextual stimulus

the basic emotions

-cultures have norms that govern emotional expression, so the way we recognize an
emotion isn’t always the same as the way we show it
-six universal emotions: anger, fear, sadness, happiness, disgust, and surprise

moral emotions

our responses to moral emotions differ from our responses to other emotions

moral emotions
emotions that have moral implications

moral disgust
the disregard we feel about violations of moral norms

the basic moods: positive and negative affect

-emotions can’t be neutral
-when grouping them into positive and negative categories they become mood states

positive affect
a mood dimension that consists of specific positive emotions such as excitement,
enthusiasm, and elation at the high end

negative affect
a mood dimension that consists of emotions such as nervousness, stress, and anxiety at the
high end




Lesson 5 1/7

, experiencing moods and emotions

-an individual’s experience of emotions appears to be culturally shaped
-a difference in the value of negative emotions between collectivist and individualist
countries

positivity offset
the tendency of most individuals to experience a mildly positive mood at zero input (when
nothing in particular is going on)

the function of emotions

do emotions make us irrational?
our emotions make our thinking more rational

do emotions make us ethical?
-moral judgments are largely based on feelings rather than on cognition
-our beliefs are shaped by the groups we belong to, which influence our perceptions of the
ethicality of certain situations, resulting in unconscious responses and shared moral
emotions
-we tend to judge outgroup members more harshly for moral transgression that ingroup
members, even when we are trying to be objective


2. Sources of emotions and moods

personality

moods and emotions have a personality trait component

affect intensity
individual differences in the strength with which individual experience their emotions

time of day

-moods vary by time of day
-levels of positive affect: peak in the late morning at around 10am to noon and remain at
that level until early evening at around 7pm, drops 12h after waking up

day of the week

weather has little effect on mood for most people

illusory correlation
the tendency of people to associate two events when in reality there is no connection


Lesson 5 2/7

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