CAHIMS 8.1, CAHIMS 8.2, CAHIMS 8.3,
CAHIMS 9.1, CAHIMS 9.2, CAHIMS 9.3,
CAHIMS 9.4 EXAM QUESTIONS AND
ANSWERS
According to the lecture, which best describes change management?
a. The systematic process of updating existing technology or implementing new
technology to maintain a competitive edge
b. The methodology that integrates change and the ability to adapt to change in an
organization.
c. A strategic systematic process for engaging stakeholders during the
metamorphosis of establishing new ideas or practices
d. The reconstructive process of managerial roles to conform to new standards,
procedures and applications - Answer- C
According to the lecture, all are characteristic of change management EXCEPT:
a. Anticipation of conflicts and snags
b. Framework design that supports integration of diverse perspectives for goal
achievement
c. Elasticity in maneuvers and outcome model
d. Ridged approach and task focused - Answer- D
The effects of information system change on individuals and organizations include
all EXCEPT:
a. Ambiguity in job descriptions
b. Increased interdependence with duties of others
c. Opportunities for facilitating innovative initiatives
d. Reliance on successful standard procedures - Answer- D
Which of the following represents the most critical question for implementation
teams to ask during the planning stages of change management strategies?
a. What will change?
b. What will remain the same?
c. Why is there a need for change?
d. How will change occur? - Answer- C
,According to the lecture, which of the following is a catalyst for change when
supported by data and a strategic vision?
a. Charismatic leadership
b. Incentives
c. Technology
d. Tension - Answer- D
In which phase of organizational the "CHANGE" model should the communication
plan be developed?
a. A - Articulate Goals
b. C - Create Tension
c. H - Harness Support
d. N - Nominate Roles - Answer- C
Charlotte has twenty-five years of work experience for Historic Hospital. She
perceives appropriate resources for responsibilities. In which phase of organizational
"CHANGE" would she be the greatest asset?
a. A - Articulate Goals
b. G - Grow capability
c. H - Harness Support
d. N - Nominate Roles - Answer- D
Carl communicates statistical and technical information in a manner in which both
technically adept and technically challenged people find pleasurable. In which two
phases of organizational "CHANGE" would Carl's skill set be most needed?
a. C and H - Create Tension and Harness Support
b. A and N - Articulate Goals and Nominate Roles
c. G and E - Grow Capability and Entrench Changes
d. E and C - Entrench Changes and Create Tension - Answer- C
Which of the following is the primary sign of successful health information change
management?
a. The change results in better outcomes within an expeditious timeline
b. Entrenched changes are accepted with adequate additional support
c. Patient care becomes the primary focus of technology support
d. Healthcare employees efficiently use technology and readily adapt to future
challenges - Answer- A
Which of the following best describes what is required to create "organization
nimbleness"?
,a. Excellent communication
b. Understanding human behavior
c. Skillful change management
d. Understanding an organization's structure - Answer- C
Managers do all of the following EXCEPT
a. set direction.
b. bring consistency.
c. reduce chaos.
d. cope with complexity. - Answer- A
Leaders and followers have a higher degree of collaboration during which part of a
project?
a. Pre-project Planning
b. Beginning of Project
c. Middle of Project
d. End of Project - Answer- C
Grayson and Speckhart believe which of the following about leaders and followers?
a. Getting to know the "Number Two" leader is important
b. Followers prefer to be lead
c. Leaders cannot also be followers
d. Followers cannot grow in to good leaders - Answer- A
Alignment of leaders and followers is important because
a. followers must have a directive before they can act.
b. followers do not always understand strategic objectives or direction.
c. most projects have a lot at stake and alignment is crucial to decision making.
d. leaders need to know that the followers will be loyal to them. - Answer- C
Leaders do all of the following EXCEPT
a. cope with change.
b. align resources.
c. set direction.
d. cope with complexity. - Answer- D
Projects can be managed differently according to the environment of an
organization. Which one of the following is NOT an environment described by the
Project Management Institute (PMI)?
, a. Functional
b. Matrix
c. Hybrid
d. Projectized - Answer- C
In a functional organizational environment, who is typically in charge?
a. Project Manager
b. Project Sponsor
c. Project Team
d. Department Manager - Answer- D
In a matrixed organization, authority for projects is shared between
a. the Project Sponsor and Project Manager.
b. the Functional Manager and Project Manager.
c. the Functional Manager and Vendor.
d. the Project Manager and Vendor. - Answer- B
Which reason describes why today's leaders cannot "expect" followership?
a. Many decisions formerly made by leaders can now easily be made with the
assistance of computers, software and other technology
b. Regulations require equal rights for all workers
c. More people than ever now have access to information to formulate their own
knowledgeable judgments
d. Information interchange has decreased the need and dependence on a leader -
Answer- C
Which option is not a requirement for a HIT implementation manager?
a. Understand complex environments
b. Use the same project management style to ensure consistent outcomes
c. Maintain working relationships from previous projects
d. Research functional manager's responsibilities - Answer- B
Which option provides items like the schedule of vendor resources, a list of project
resources, and their roles and responsibilities?
a. Communications Plan
b. Implementation Management Plan
c. Project Update Plan
d. Organization Calendar - Answer- A
CAHIMS 9.1, CAHIMS 9.2, CAHIMS 9.3,
CAHIMS 9.4 EXAM QUESTIONS AND
ANSWERS
According to the lecture, which best describes change management?
a. The systematic process of updating existing technology or implementing new
technology to maintain a competitive edge
b. The methodology that integrates change and the ability to adapt to change in an
organization.
c. A strategic systematic process for engaging stakeholders during the
metamorphosis of establishing new ideas or practices
d. The reconstructive process of managerial roles to conform to new standards,
procedures and applications - Answer- C
According to the lecture, all are characteristic of change management EXCEPT:
a. Anticipation of conflicts and snags
b. Framework design that supports integration of diverse perspectives for goal
achievement
c. Elasticity in maneuvers and outcome model
d. Ridged approach and task focused - Answer- D
The effects of information system change on individuals and organizations include
all EXCEPT:
a. Ambiguity in job descriptions
b. Increased interdependence with duties of others
c. Opportunities for facilitating innovative initiatives
d. Reliance on successful standard procedures - Answer- D
Which of the following represents the most critical question for implementation
teams to ask during the planning stages of change management strategies?
a. What will change?
b. What will remain the same?
c. Why is there a need for change?
d. How will change occur? - Answer- C
,According to the lecture, which of the following is a catalyst for change when
supported by data and a strategic vision?
a. Charismatic leadership
b. Incentives
c. Technology
d. Tension - Answer- D
In which phase of organizational the "CHANGE" model should the communication
plan be developed?
a. A - Articulate Goals
b. C - Create Tension
c. H - Harness Support
d. N - Nominate Roles - Answer- C
Charlotte has twenty-five years of work experience for Historic Hospital. She
perceives appropriate resources for responsibilities. In which phase of organizational
"CHANGE" would she be the greatest asset?
a. A - Articulate Goals
b. G - Grow capability
c. H - Harness Support
d. N - Nominate Roles - Answer- D
Carl communicates statistical and technical information in a manner in which both
technically adept and technically challenged people find pleasurable. In which two
phases of organizational "CHANGE" would Carl's skill set be most needed?
a. C and H - Create Tension and Harness Support
b. A and N - Articulate Goals and Nominate Roles
c. G and E - Grow Capability and Entrench Changes
d. E and C - Entrench Changes and Create Tension - Answer- C
Which of the following is the primary sign of successful health information change
management?
a. The change results in better outcomes within an expeditious timeline
b. Entrenched changes are accepted with adequate additional support
c. Patient care becomes the primary focus of technology support
d. Healthcare employees efficiently use technology and readily adapt to future
challenges - Answer- A
Which of the following best describes what is required to create "organization
nimbleness"?
,a. Excellent communication
b. Understanding human behavior
c. Skillful change management
d. Understanding an organization's structure - Answer- C
Managers do all of the following EXCEPT
a. set direction.
b. bring consistency.
c. reduce chaos.
d. cope with complexity. - Answer- A
Leaders and followers have a higher degree of collaboration during which part of a
project?
a. Pre-project Planning
b. Beginning of Project
c. Middle of Project
d. End of Project - Answer- C
Grayson and Speckhart believe which of the following about leaders and followers?
a. Getting to know the "Number Two" leader is important
b. Followers prefer to be lead
c. Leaders cannot also be followers
d. Followers cannot grow in to good leaders - Answer- A
Alignment of leaders and followers is important because
a. followers must have a directive before they can act.
b. followers do not always understand strategic objectives or direction.
c. most projects have a lot at stake and alignment is crucial to decision making.
d. leaders need to know that the followers will be loyal to them. - Answer- C
Leaders do all of the following EXCEPT
a. cope with change.
b. align resources.
c. set direction.
d. cope with complexity. - Answer- D
Projects can be managed differently according to the environment of an
organization. Which one of the following is NOT an environment described by the
Project Management Institute (PMI)?
, a. Functional
b. Matrix
c. Hybrid
d. Projectized - Answer- C
In a functional organizational environment, who is typically in charge?
a. Project Manager
b. Project Sponsor
c. Project Team
d. Department Manager - Answer- D
In a matrixed organization, authority for projects is shared between
a. the Project Sponsor and Project Manager.
b. the Functional Manager and Project Manager.
c. the Functional Manager and Vendor.
d. the Project Manager and Vendor. - Answer- B
Which reason describes why today's leaders cannot "expect" followership?
a. Many decisions formerly made by leaders can now easily be made with the
assistance of computers, software and other technology
b. Regulations require equal rights for all workers
c. More people than ever now have access to information to formulate their own
knowledgeable judgments
d. Information interchange has decreased the need and dependence on a leader -
Answer- C
Which option is not a requirement for a HIT implementation manager?
a. Understand complex environments
b. Use the same project management style to ensure consistent outcomes
c. Maintain working relationships from previous projects
d. Research functional manager's responsibilities - Answer- B
Which option provides items like the schedule of vendor resources, a list of project
resources, and their roles and responsibilities?
a. Communications Plan
b. Implementation Management Plan
c. Project Update Plan
d. Organization Calendar - Answer- A
