Oral & Practical + RMA Administrative & 20
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Defense mechanism
A patient that is using a psychological behavior to deal with negative emotions is using
three components of communication
Sender, Message, Receiver
Slumped shoulders, grimace, and stiff joints. What message is this patient sending
anger
patient who refuses to believe a terminal diagnosis
Denial
Sigmund Freud's Psychosexual Development theory, morals and values are found
with the Superego
Write it Once" system is used in some offices as an alternative to:
Computerized bookkeeping
Restrictive endorsements on checks
Limit how a check can be cashed
to ensure that a check can only be cashed once
checks are stamped by the bank when cashed
file a claim against the patient's estate.
A patient has been receiving care from your office while fighting cancer. The patient dies before
payment is received in the office. The best way to ensure that the office receives payment for
services rendered is
used to pay for Social Security and Medicare.
FICA
,ICD-9 coding books
are organized into three volume
volume II of the ICD-9 coding book
is the three part alphabetical ind
This code is not covered or valid with Medicare
When coding using HCPCS, a code that is accompanied by a diamond symbol would indicate
first place to look for an ICD-9 code should be
in Volume II and then confirmed in Volume I.
known as coordination of benefits ☉
A clause in an insurance policy that restricts overpayment of benefits due to more than one
medical insurance policy is
From an agency listed in the Medicare fiscal agencies directory
Where would your office obtain additional legal copies of Medicare forms?
Diagnosis Related Group (DRG)
When considering coding for hospital stays, a _____________ is used to provide physicians with
guidelines for admission and length of hospital stays
revised code description
CPT manual, a triangle next to a code notes
forever
To ensure adequate protection for legal issues, offices should maintain patients' charts for
The filing is done using the last one or two digits of the patient's medical record number
When filing using the terminal digits method, which would be true?
Outguides are used
Charts have been removed from their filing location
One megahertz equal
One million cycles per second
Portable Universal Serial Bus Drives
,usb
Telephone Number
When answering the telephone, other than taking a patient's name, what other piece of
information should be gathered at the beginning of the call?
Insured mail through the USPS is
Mail that has value up to a certain amount which can be reimbursed if lost in transit
the dr needs to send a letter to the pt, she has not showed up for her last 2 appointment how
should he send it
certified
When writing a letter in full block style, the complimentary close:
is located flush with the left marg
When using proofreader symbols, which symbol would you use to correct this sentence: The
dog was looking for his bone.
n "S" laying on its side
The most effective way to prepare a schedule matrix is to
Have the doctors provide you with their schedules and block out times they are unavailable
benefit of the Advanced Scheduling system
Allows patients to plan ahead with their health care needs.
Category A drugs
can be safely taken during all three trimesters of pregnancy according to results from adequate
and controlled animal and human studies.
100 per minute
When performing CPR, at what rate should chest compressions be applied ?
Every two years
When receiving CPR certification through the American Heart Association at the healthcare
provider level, how often is recertification necessary
Drug schedules
are scheduled in five categories with Schedule I being the most dangerous.
, Using the alphabetical system of filing, "The Harris Office Supply Company" would be filed
under
H
When sorting the mail for the physician, the medical assistant should arrange the mail
In order of importance
The type of computer printer that produces the sharpest image is the
Laser
All of the above
Which of the following would require a CPT code
Manual scheduling of appointments utilizes
Spiral-cound appointment books
For coding a diagnosis, the fist place to go is
Volume 2 of the ICD-9-CM
Personal protective equipment (PPE) includes all of the following except
Uniforms
restating
The technique used to let a patient know how you interpreted the message he or she is
communicating is called
Implied consent
common procdures generally understood to involve very little risk
Case law
Law established through common law and legal precedent
civil law
law that involves wrongful acts against persons
common law
The body of unwritten law developed in England, primarily from judicial decistions based on
custom and tradition