PGM FACILITY MANAGEMENT LEVEL 2 KEY
EXAM QUESTIONS And CORRECT Answers
The process for developing a business plan starts before you establish the goals you would like
to achieve for the shops upcoming year - CORRECT ANSWERS True
A well though out business plan will typically focus on achieving financial goals - CORRECT
ANSWERS Fals
Staff should be involved in effective business planning to create a sense of ownership - CORRECT
ANSWERS True
Assessing the current state of business is the most significant advantage of strategic planning -
CORRECT ANSWERS False
Who should provide direction for creating the business plan at a golf operation - CORRECT
ANSWERS The golf operation stakeholders
What are the 5 phases of the PGA business model - CORRECT ANSWERS Find the business
Assess the current state of the business
Develop goals, objectives, and strategies
Develop financial forecasts and budgets
Monitor performance
According to the business planning model a business plan should build on and refine the
operational plan. - CORRECT ANSWERS False
,What is the usual business destination for long-range planning? - CORRECT ANSWERS 3-5
years
Proactive planning is one of the anticipated outcomes of strategic business planning - CORRECT
ANSWERS True
what is the most signifiacant benefit of strategic business planning - CORRECT
ANSWERS long term vision and destination of the facility
Clarification of job responsibilities is one of the added values provided by the strategic planning
process - CORRECT ANSWERS False
Business goals are typically developed in the defining the busines phase of the business
planning process - CORRECT ANSWERS false
typically a written set of core values is developed in defining the business phase of the business
planning process - CORRECT ANSWERS true
Helping establish a starting point for goals, objectives, and related strategies is an appropriate
use of the SWOT analysis. - CORRECT ANSWERS true
financial forecast should be based on historical data derived from a linear trend analysis -
CORRECT ANSWERS false
you are in the process of completing a business plan for the golf shop initial forecast of sales
expense and profit has been made past data has been analyzed and important inside and
outside factors have been identified. What is the next step to be taken towards completing the
plan? - CORRECT ANSWERS Make assumptions on how inside and outside factors will
effect the business
,a golf pro is purchasing a golf course the business plan he presented to his banker included his
history of successfully operating similar facilities, budget projections for the first five years
under his management, and objectives and strategies for reaching his goals. The banker
rejected his loan app for his missing information. What important element is missing from his
plan? - CORRECT ANSWERS Proposed mission statement
What time frame would be the least effective for monitoring the progress and performance of a
business plan - CORRECT ANSWERS annually
Employers look for core skills that translate over multiple industries - CORRECT
ANSWERS true
golf equipment sales and tournament planning are core skills - CORRECT ANSWERS false
what are the phases of the career planning process - CORRECT ANSWERS evaluate explore
plan act
the skills of a golf professional include knowing rounds, membership, golf cars, tournaments,
and merchandise generate revenue for a facility - CORRECT ANSWERS false
a personal development summary details interests, strengths, weaknesses, and suture
professional development steps - CORRECT ANSWERS true
What must every professional understand about evaluation and self evaluation - CORRECT
ANSWERS continous process and crucial to career advancement regardless of specific
career choices
, How might a golf professional discover interests? - CORRECT ANSWERS exploring industry
opportunities, connecting with people in the industry, and gaining firsthand experiences at golf
facilities are ways to reveal specific interests
what is part of the explore stage in the career planning process - CORRECT
ANSWERS understanding the scope of the industry
It is best to narrow ones focus to a specific job when exploring career options - CORRECT
ANSWERS false
explain the difference between a core industry and an enabled industry - CORRECT
ANSWERS clubs, cars, and equipment
tourism, hotels, travel
jobs,pga.org provides info on industry positions networking resumes writing and interviewing -
CORRECT ANSWERS true
what is the difference career ladder vs career lattice - CORRECT ANSWERS explain
a career lattice characterizes an upward carerr progression - CORRECT ANSWERS false
why is it important to develop a personal vision statement - CORRECT ANSWERS provides
direction to a career
Increase merch sales in the golf shop is an example of a SMART goal - CORRECT
ANSWERS false it does not fall under SMART
EXAM QUESTIONS And CORRECT Answers
The process for developing a business plan starts before you establish the goals you would like
to achieve for the shops upcoming year - CORRECT ANSWERS True
A well though out business plan will typically focus on achieving financial goals - CORRECT
ANSWERS Fals
Staff should be involved in effective business planning to create a sense of ownership - CORRECT
ANSWERS True
Assessing the current state of business is the most significant advantage of strategic planning -
CORRECT ANSWERS False
Who should provide direction for creating the business plan at a golf operation - CORRECT
ANSWERS The golf operation stakeholders
What are the 5 phases of the PGA business model - CORRECT ANSWERS Find the business
Assess the current state of the business
Develop goals, objectives, and strategies
Develop financial forecasts and budgets
Monitor performance
According to the business planning model a business plan should build on and refine the
operational plan. - CORRECT ANSWERS False
,What is the usual business destination for long-range planning? - CORRECT ANSWERS 3-5
years
Proactive planning is one of the anticipated outcomes of strategic business planning - CORRECT
ANSWERS True
what is the most signifiacant benefit of strategic business planning - CORRECT
ANSWERS long term vision and destination of the facility
Clarification of job responsibilities is one of the added values provided by the strategic planning
process - CORRECT ANSWERS False
Business goals are typically developed in the defining the busines phase of the business
planning process - CORRECT ANSWERS false
typically a written set of core values is developed in defining the business phase of the business
planning process - CORRECT ANSWERS true
Helping establish a starting point for goals, objectives, and related strategies is an appropriate
use of the SWOT analysis. - CORRECT ANSWERS true
financial forecast should be based on historical data derived from a linear trend analysis -
CORRECT ANSWERS false
you are in the process of completing a business plan for the golf shop initial forecast of sales
expense and profit has been made past data has been analyzed and important inside and
outside factors have been identified. What is the next step to be taken towards completing the
plan? - CORRECT ANSWERS Make assumptions on how inside and outside factors will
effect the business
,a golf pro is purchasing a golf course the business plan he presented to his banker included his
history of successfully operating similar facilities, budget projections for the first five years
under his management, and objectives and strategies for reaching his goals. The banker
rejected his loan app for his missing information. What important element is missing from his
plan? - CORRECT ANSWERS Proposed mission statement
What time frame would be the least effective for monitoring the progress and performance of a
business plan - CORRECT ANSWERS annually
Employers look for core skills that translate over multiple industries - CORRECT
ANSWERS true
golf equipment sales and tournament planning are core skills - CORRECT ANSWERS false
what are the phases of the career planning process - CORRECT ANSWERS evaluate explore
plan act
the skills of a golf professional include knowing rounds, membership, golf cars, tournaments,
and merchandise generate revenue for a facility - CORRECT ANSWERS false
a personal development summary details interests, strengths, weaknesses, and suture
professional development steps - CORRECT ANSWERS true
What must every professional understand about evaluation and self evaluation - CORRECT
ANSWERS continous process and crucial to career advancement regardless of specific
career choices
, How might a golf professional discover interests? - CORRECT ANSWERS exploring industry
opportunities, connecting with people in the industry, and gaining firsthand experiences at golf
facilities are ways to reveal specific interests
what is part of the explore stage in the career planning process - CORRECT
ANSWERS understanding the scope of the industry
It is best to narrow ones focus to a specific job when exploring career options - CORRECT
ANSWERS false
explain the difference between a core industry and an enabled industry - CORRECT
ANSWERS clubs, cars, and equipment
tourism, hotels, travel
jobs,pga.org provides info on industry positions networking resumes writing and interviewing -
CORRECT ANSWERS true
what is the difference career ladder vs career lattice - CORRECT ANSWERS explain
a career lattice characterizes an upward carerr progression - CORRECT ANSWERS false
why is it important to develop a personal vision statement - CORRECT ANSWERS provides
direction to a career
Increase merch sales in the golf shop is an example of a SMART goal - CORRECT
ANSWERS false it does not fall under SMART
