FIRE OFFICER I TOTAL FORCE EXAM | QUESTIONS AND ANSWERS |
VERIFIED ANSWERS (100% CORRECT) | LATEST EXAM UPDATE
A fire company consists of a group of firefighters assigned to a particular: -
CORRECT ANSWER - piece of fire apparatus.
A fire department must have an organizational plan that shows - CORRECT
ANSWER - the relationship between an individual and his or her responsibilities.
In a fire department, labor contracts or agreements between members and
management on issues such as working conditions, wages, and job security are
handled by: - CORRECT ANSWER - labor unions.
The five fundamentals of communication are sender, receiver, message, medium,
and: - CORRECT ANSWER - feedback.
A detailed plan of action that specifies the steps for carrying out an organizational
policy is known as: - CORRECT ANSWER - a procedure.
As a fire chiefs change agent, the company officer must always: - CORRECT
ANSWER - maintain a positive posture toward the change.
Policies and procedures should be transmitted: - CORRECT ANSWER - in
writing.
,A policy can be defined as a: - CORRECT ANSWER - guide to decision making
within an organization.
The informal network that transmits the organization's social news is referred to as:
- CORRECT ANSWER - the grapevine.
Match each type of report with the description of the information in that record. -
CORRECT ANSWER - Work improvement plan- Personnel records
Attendance of class- activity records
Testing fire hoses to prevent failure- maintenance records
Which form would you use to describe and justify the resources you need next
year? - CORRECT ANSWER - budget request
The most comprehensive legislation dealing with civil rights in U.S. history is the:
- CORRECT ANSWER - Civil Rights Act of 1964.
When speaking with reporters, "off the record" information: - CORRECT
ANSWER - does not exist; everything you say may be used.
Unwritten policies are sometimes referred to as: - CORRECT ANSWER -
organizational norms or past practices.
Identify THREE guidelines for making a successful public presentation. -
CORRECT ANSWER - Speak clearly and loudly enough to be heard.
Prepare professional looking handouts.
Enhance your presentations with colorful visual aids.
,A guide to decision making within an organization is referred to as: - CORRECT
ANSWER - a policy.
Identify TWO actions a fire officer must perform when filling out a budget request
form. - CORRECT ANSWER - identify resources necessary to increase or add a
service
identify resources necessary to reduce or delete a service
Which statement is TRUE regarding personnel records? - CORRECT ANSWER -
They are classified CONFIDENTIAL.
Identify TWO types of casualty reports filed on NFIRS. - CORRECT ANSWER -
civilian casualty report
fire service casualty report
The best way to deal with a community need is to: - CORRECT ANSWER -
handle the need if possible; if not, refer the individual to the correct person or
agency.
Place the steps for handling a citizen complaint in the correct order. - CORRECT
ANSWER - 1. Apologize to the citizen for being inconvenienced.
2. Identify the nature of the complaint.
3. Ask the citizen how he or she would like the complaint resolved.
4. If possible and within your jurisdiction, resolve the concern/complaint.
5. Document the complaint, following department policies and procedures.
6. follow up.
, The element of group dynamics defined by members of a group who organize the
existence of their group and take pride in it is a: - CORRECT ANSWER - vital
group image
What action should you take before responding to a public inquiry? - CORRECT
ANSWER - Listen to the citizen's question carefully to determine the information
the citizen is seeking.
If you do not have the authority to deal with a community need, the best course of
action is to: - CORRECT ANSWER - up-channel the need to someone within
your department.
When instructed to contact a person who has lodged a complaint against the fire
department, the officer should always: - CORRECT ANSWER - check with
supervisors to clarify what information can and cannot be given.
With the three-day training workshop drawing to a close, Fire Officer Herby
Lipshutz was a happy instructor. The firefighting personnel in his class were
doping extremely well with a tough skill, and Lipshutz was sure they'd do well on
the final exam, but he wanted to determine whether the final evaluation was fair. A
final evaluation should: - CORRECT ANSWER - reflect the conditions defined in
the behavioral objective.
Match each organizational principle with its correct statement. - CORRECT
ANSWER - 4 Hazardous Material team is an example
2 Effective number of functions one can manage
3 An organizing principle where each employee only reports to one supervisor
VERIFIED ANSWERS (100% CORRECT) | LATEST EXAM UPDATE
A fire company consists of a group of firefighters assigned to a particular: -
CORRECT ANSWER - piece of fire apparatus.
A fire department must have an organizational plan that shows - CORRECT
ANSWER - the relationship between an individual and his or her responsibilities.
In a fire department, labor contracts or agreements between members and
management on issues such as working conditions, wages, and job security are
handled by: - CORRECT ANSWER - labor unions.
The five fundamentals of communication are sender, receiver, message, medium,
and: - CORRECT ANSWER - feedback.
A detailed plan of action that specifies the steps for carrying out an organizational
policy is known as: - CORRECT ANSWER - a procedure.
As a fire chiefs change agent, the company officer must always: - CORRECT
ANSWER - maintain a positive posture toward the change.
Policies and procedures should be transmitted: - CORRECT ANSWER - in
writing.
,A policy can be defined as a: - CORRECT ANSWER - guide to decision making
within an organization.
The informal network that transmits the organization's social news is referred to as:
- CORRECT ANSWER - the grapevine.
Match each type of report with the description of the information in that record. -
CORRECT ANSWER - Work improvement plan- Personnel records
Attendance of class- activity records
Testing fire hoses to prevent failure- maintenance records
Which form would you use to describe and justify the resources you need next
year? - CORRECT ANSWER - budget request
The most comprehensive legislation dealing with civil rights in U.S. history is the:
- CORRECT ANSWER - Civil Rights Act of 1964.
When speaking with reporters, "off the record" information: - CORRECT
ANSWER - does not exist; everything you say may be used.
Unwritten policies are sometimes referred to as: - CORRECT ANSWER -
organizational norms or past practices.
Identify THREE guidelines for making a successful public presentation. -
CORRECT ANSWER - Speak clearly and loudly enough to be heard.
Prepare professional looking handouts.
Enhance your presentations with colorful visual aids.
,A guide to decision making within an organization is referred to as: - CORRECT
ANSWER - a policy.
Identify TWO actions a fire officer must perform when filling out a budget request
form. - CORRECT ANSWER - identify resources necessary to increase or add a
service
identify resources necessary to reduce or delete a service
Which statement is TRUE regarding personnel records? - CORRECT ANSWER -
They are classified CONFIDENTIAL.
Identify TWO types of casualty reports filed on NFIRS. - CORRECT ANSWER -
civilian casualty report
fire service casualty report
The best way to deal with a community need is to: - CORRECT ANSWER -
handle the need if possible; if not, refer the individual to the correct person or
agency.
Place the steps for handling a citizen complaint in the correct order. - CORRECT
ANSWER - 1. Apologize to the citizen for being inconvenienced.
2. Identify the nature of the complaint.
3. Ask the citizen how he or she would like the complaint resolved.
4. If possible and within your jurisdiction, resolve the concern/complaint.
5. Document the complaint, following department policies and procedures.
6. follow up.
, The element of group dynamics defined by members of a group who organize the
existence of their group and take pride in it is a: - CORRECT ANSWER - vital
group image
What action should you take before responding to a public inquiry? - CORRECT
ANSWER - Listen to the citizen's question carefully to determine the information
the citizen is seeking.
If you do not have the authority to deal with a community need, the best course of
action is to: - CORRECT ANSWER - up-channel the need to someone within
your department.
When instructed to contact a person who has lodged a complaint against the fire
department, the officer should always: - CORRECT ANSWER - check with
supervisors to clarify what information can and cannot be given.
With the three-day training workshop drawing to a close, Fire Officer Herby
Lipshutz was a happy instructor. The firefighting personnel in his class were
doping extremely well with a tough skill, and Lipshutz was sure they'd do well on
the final exam, but he wanted to determine whether the final evaluation was fair. A
final evaluation should: - CORRECT ANSWER - reflect the conditions defined in
the behavioral objective.
Match each organizational principle with its correct statement. - CORRECT
ANSWER - 4 Hazardous Material team is an example
2 Effective number of functions one can manage
3 An organizing principle where each employee only reports to one supervisor
