8/26/25, 9:43
AM
LEADERSHIP NUR 4120 CHAPTER 21 EXAM
QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS VERIFIED GRADED A++ 2025/2026
Terms in this set (30)
The nurse-manager is D
preparing for
negotiations. When
negotiating, what is
the manager's
most appropriate
action?
a. Be willing to win at
any cost.
b. Communicate
only when asked
direct questions.
c. Compromise only as
a last resort.
d. Begin with a
high but
realistic
expectations.
1/33
,8/26/25, 9:43
AM
A charge nurse has B
assisted two
employees to resolve
their conflict, with
the outcome being
that the two opposing
goals were
discarded and new
goals were adopted.
What
is this
an
examp
le of?
a. Smoothing of conflict
by the leader
b. Facilitating
collaboration
c. A majority rule
approach
d. A good lesson in
compromising
2/33
,8/26/25, 9:43
AM
Which is a true C
statement about
destructive
negotiation tactics?
a. Ridicule often
takes the form of
ambiguous or
inappropriate
questioning and is
a
diversionary tactic.
b. Most managers
successfully resist the
helplessness tactic
because of their
nursing preparation.
c. Negotiation tactics
can sometimes be
manipulative; thus,
managers must be
cognizant of the
other party's
motives.
d. Nurses are
known to be
particularly
vulnerable to the
tactic of flattery.
What statement B
3/33
, 8/26/25, 9:43
AM
about conflict most
closely reflects the
interactionist
theories of
organizational
conflict?
a. "The most important
response to conflict is
to deal with it
immediately."
b. "Conflict can
actually be a good
thing and can help
us to grow."
c. "The presence
of conflict in our
workplace shows
that there is bad
management."
d. "The best
organizations are
places where there is
no conflict."
A nurse-manager A
has accepted a new
position on a
hospital unit. An
experienced nurse
on
the unit tells the
4/33
AM
LEADERSHIP NUR 4120 CHAPTER 21 EXAM
QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS VERIFIED GRADED A++ 2025/2026
Terms in this set (30)
The nurse-manager is D
preparing for
negotiations. When
negotiating, what is
the manager's
most appropriate
action?
a. Be willing to win at
any cost.
b. Communicate
only when asked
direct questions.
c. Compromise only as
a last resort.
d. Begin with a
high but
realistic
expectations.
1/33
,8/26/25, 9:43
AM
A charge nurse has B
assisted two
employees to resolve
their conflict, with
the outcome being
that the two opposing
goals were
discarded and new
goals were adopted.
What
is this
an
examp
le of?
a. Smoothing of conflict
by the leader
b. Facilitating
collaboration
c. A majority rule
approach
d. A good lesson in
compromising
2/33
,8/26/25, 9:43
AM
Which is a true C
statement about
destructive
negotiation tactics?
a. Ridicule often
takes the form of
ambiguous or
inappropriate
questioning and is
a
diversionary tactic.
b. Most managers
successfully resist the
helplessness tactic
because of their
nursing preparation.
c. Negotiation tactics
can sometimes be
manipulative; thus,
managers must be
cognizant of the
other party's
motives.
d. Nurses are
known to be
particularly
vulnerable to the
tactic of flattery.
What statement B
3/33
, 8/26/25, 9:43
AM
about conflict most
closely reflects the
interactionist
theories of
organizational
conflict?
a. "The most important
response to conflict is
to deal with it
immediately."
b. "Conflict can
actually be a good
thing and can help
us to grow."
c. "The presence
of conflict in our
workplace shows
that there is bad
management."
d. "The best
organizations are
places where there is
no conflict."
A nurse-manager A
has accepted a new
position on a
hospital unit. An
experienced nurse
on
the unit tells the
4/33
