The chapters in this document are displayed in reversed order, with the last chapter
appearing first. This change ensures all chapters are included in the test bank. Chap 1 to 16 ✅
Hotel Operations Management, 4e (Hayes)
Chapter 16 Managing in the Global Hotel Industry
1) What is the term used to describe the customs, arts, and social institutions of a specific nation,
people, or social group?
A) Habits
B) Ethics
C) Culture
D) Urbanity
Answer: C
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Easy
2) What is the term describing a citizen of one country who is employed in another country?
A) Guest
B) Tourist
C) Emigrant
D) Expatriate
Answer: D
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Easy
3) Some international hotel properties require security measures similar to those used at airports
throughout the world because these properties
A) are extremely profitable.
B) may be targeted by terrorists.
C) pay low wages to their employees.
D) are owned by local and very wealthy individuals.
Answer: B
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Medium
4) In most cases, local governments will prefer hotel operating groups that
A) use expatriates in management positions.
B) use non-citizens in management positions.
C) use U.S. citizens in management positions.
D) use local citizens in management positions.
Answer: D
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Medium
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,5) A country's exchange rate refers to the trading of
A) profits.
B) currency.
C) managers.
D) staff members.
Answer: B
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Medium
6) When used to buy items in most other countries, the U.S. dollar
A) must first be converted to local currency.
B) purchases the same as it would in the United States
C) purchases significantly less than it would in the United States
D) purchases significantly more than it would in the United States
Answer: D
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Hard
7) What is the term describing the feelings of disorientation, confusion, and changes in emotions
that can be created when one visits or lives in a different culture?
A) Anxiety
B) Empathy
C) Culture shock
D) Multi-nationalism
Answer: C
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Hard
8) When compared to others, a person who does not adapt well to change will
A) never be chosen for an international assignment.
B) always be chosen for an international assignment.
C) have less difficulty adjusting to work and living in another culture.
D) have greater difficulty adjusting to work and living in another culture.
Answer: D
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Easy
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,9) Managers with previous experience living in or visiting another country are
A) never chosen for international assignments.
B) always chosen for international assignments.
C) better prepared to succeed in international assignments.
D) less well-prepared to succeed in international assignments.
Answer: C
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Easy
10) What would be a factor of most important to the potential success of an expatriate manager?
A) The ability to adopt the beliefs of others
B) The ability to write in the local language
C) The ability to speak fluently in the local language
D) The ability to listen to and understand the beliefs of others
Answer: D
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Medium
11) What is the type of manager that would likely have the most success in an international
assignment?
A) A manager who volunteered for the assignment
B) A manager who is ridged and inflexible in their belief systems
C) A manager who has never traveled outside their own country
D) A manager who accepted the assignment only for a pay raise
Answer: A
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Medium
12) Whose support would be MOST important for a manager considering accepting an
international assignment?
A) The manager's family
B) The manager's current boss
C) The manager's future guests
D) The manager's future employees
Answer: A
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Hard
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, 13) The success of a person's international assignment will be greatly affected by the selection
process, transitional training provided, and
A) the age of the person selected.
B) the gender of the person selected.
C) the pay rate of the person selected.
D) the previous experience of the person selected.
Answer: D
Learning Objective: 16.3. Describe other factors that are integral to the success of an
international hotel management assignment.
Difficulty: Easy
14) Cross-cultural adaptability refers to the extend one can adapt to another country's
A) art.
B) culture.
C) religion.
D) eating habits.
Answer: B
Learning Objective: 16.3. Describe other factors that are integral to the success of an
international hotel management assignment.
Difficulty: Easy
15) When would it be best for transitional training for an international work assignment to
occur?
A) One year before arrival in the host country
B) One month before arrival in the host country
C) Immediately after arrival in the host country
D) Before and after arrival in the host country
Answer: D
Learning Objective: 16.3. Describe other factors that are integral to the success of an
international hotel management assignment.
Difficulty: Medium
16) Specific "Do's and Don'ts" of business and social practices in a foreign country must be
learned and are referred to as
A) etiquette.
B) decorum.
C) protocols.
D) moral codes.
Answer: C
Learning Objective: 16.3. Describe other factors that are integral to the success of an
international hotel management assignment.
Difficulty: Medium
4
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appearing first. This change ensures all chapters are included in the test bank. Chap 1 to 16 ✅
Hotel Operations Management, 4e (Hayes)
Chapter 16 Managing in the Global Hotel Industry
1) What is the term used to describe the customs, arts, and social institutions of a specific nation,
people, or social group?
A) Habits
B) Ethics
C) Culture
D) Urbanity
Answer: C
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Easy
2) What is the term describing a citizen of one country who is employed in another country?
A) Guest
B) Tourist
C) Emigrant
D) Expatriate
Answer: D
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Easy
3) Some international hotel properties require security measures similar to those used at airports
throughout the world because these properties
A) are extremely profitable.
B) may be targeted by terrorists.
C) pay low wages to their employees.
D) are owned by local and very wealthy individuals.
Answer: B
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Medium
4) In most cases, local governments will prefer hotel operating groups that
A) use expatriates in management positions.
B) use non-citizens in management positions.
C) use U.S. citizens in management positions.
D) use local citizens in management positions.
Answer: D
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Medium
1
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,5) A country's exchange rate refers to the trading of
A) profits.
B) currency.
C) managers.
D) staff members.
Answer: B
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Medium
6) When used to buy items in most other countries, the U.S. dollar
A) must first be converted to local currency.
B) purchases the same as it would in the United States
C) purchases significantly less than it would in the United States
D) purchases significantly more than it would in the United States
Answer: D
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Hard
7) What is the term describing the feelings of disorientation, confusion, and changes in emotions
that can be created when one visits or lives in a different culture?
A) Anxiety
B) Empathy
C) Culture shock
D) Multi-nationalism
Answer: C
Learning Objective: 16.1. Provide an overview of the professional challenges that confront
those who manage hotels in the international marketplace.
Difficulty: Hard
8) When compared to others, a person who does not adapt well to change will
A) never be chosen for an international assignment.
B) always be chosen for an international assignment.
C) have less difficulty adjusting to work and living in another culture.
D) have greater difficulty adjusting to work and living in another culture.
Answer: D
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Easy
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,9) Managers with previous experience living in or visiting another country are
A) never chosen for international assignments.
B) always chosen for international assignments.
C) better prepared to succeed in international assignments.
D) less well-prepared to succeed in international assignments.
Answer: C
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Easy
10) What would be a factor of most important to the potential success of an expatriate manager?
A) The ability to adopt the beliefs of others
B) The ability to write in the local language
C) The ability to speak fluently in the local language
D) The ability to listen to and understand the beliefs of others
Answer: D
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Medium
11) What is the type of manager that would likely have the most success in an international
assignment?
A) A manager who volunteered for the assignment
B) A manager who is ridged and inflexible in their belief systems
C) A manager who has never traveled outside their own country
D) A manager who accepted the assignment only for a pay raise
Answer: A
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Medium
12) Whose support would be MOST important for a manager considering accepting an
international assignment?
A) The manager's family
B) The manager's current boss
C) The manager's future guests
D) The manager's future employees
Answer: A
Learning Objective: 16.2. Review personal factors that impact the success of an expatriate hotel
manager.
Difficulty: Hard
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, 13) The success of a person's international assignment will be greatly affected by the selection
process, transitional training provided, and
A) the age of the person selected.
B) the gender of the person selected.
C) the pay rate of the person selected.
D) the previous experience of the person selected.
Answer: D
Learning Objective: 16.3. Describe other factors that are integral to the success of an
international hotel management assignment.
Difficulty: Easy
14) Cross-cultural adaptability refers to the extend one can adapt to another country's
A) art.
B) culture.
C) religion.
D) eating habits.
Answer: B
Learning Objective: 16.3. Describe other factors that are integral to the success of an
international hotel management assignment.
Difficulty: Easy
15) When would it be best for transitional training for an international work assignment to
occur?
A) One year before arrival in the host country
B) One month before arrival in the host country
C) Immediately after arrival in the host country
D) Before and after arrival in the host country
Answer: D
Learning Objective: 16.3. Describe other factors that are integral to the success of an
international hotel management assignment.
Difficulty: Medium
16) Specific "Do's and Don'ts" of business and social practices in a foreign country must be
learned and are referred to as
A) etiquette.
B) decorum.
C) protocols.
D) moral codes.
Answer: C
Learning Objective: 16.3. Describe other factors that are integral to the success of an
international hotel management assignment.
Difficulty: Medium
4
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