911 Dispatch Panel Interview Exam 2026
Questions and Answers
Describe a time when you faced a challenging situation. How did you handle it? -
Correct answer-I faced a challenging situation once while working at Burlington. A
customer had become extremely upset with a co-worker of mine for a lost layaway
box. I took down all the customer's information, apologized and reassured the
customer that I would get to the bottom of the situation. I personally went to our
store's layaway storage room and went through each individual box (about 400
boxes) until I found the customer's box. Turns out, it wasn't entered into our
computer system correctly.
Describe your ability to evaluate situations and respond as new information arises.
- Correct answer-I believe that I have an adequate ability to evaluate and respond
to situations with new information arising. With proper training, i feel that i will
become proficient in that ability.
Describe your ability to perform several tasks at once. - Correct answer-While
working these supervisory shifts, i am required to watch over the entire front end,
assist any new hires, answer any telephone calls, assist customers when needed.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, Explain your experience in customer service and your personal philosophy
regarding customer service as it relates to the government sector - Correct answer-
customer service is public service; love of community, state and nation; best
interest of the public best to serve others above yourself.
Give us an example of your multi-tasking abilities? - Correct answer-supervisory
shift info ( be more technical; such as codes, money)
How do you feel you qualify for this position? - Correct answer-*passion for
serving others
*public servant
*professional
*remain calm and keep my *emotions separate from my work
*typing requirement
*passed criticall exam w 85%
How do you handle situations where the outcome is unstructured and
unpredictable? - Correct answer--follow protocol
-anticipate possible scenarios
-use training to overcome challenges
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
Questions and Answers
Describe a time when you faced a challenging situation. How did you handle it? -
Correct answer-I faced a challenging situation once while working at Burlington. A
customer had become extremely upset with a co-worker of mine for a lost layaway
box. I took down all the customer's information, apologized and reassured the
customer that I would get to the bottom of the situation. I personally went to our
store's layaway storage room and went through each individual box (about 400
boxes) until I found the customer's box. Turns out, it wasn't entered into our
computer system correctly.
Describe your ability to evaluate situations and respond as new information arises.
- Correct answer-I believe that I have an adequate ability to evaluate and respond
to situations with new information arising. With proper training, i feel that i will
become proficient in that ability.
Describe your ability to perform several tasks at once. - Correct answer-While
working these supervisory shifts, i am required to watch over the entire front end,
assist any new hires, answer any telephone calls, assist customers when needed.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, Explain your experience in customer service and your personal philosophy
regarding customer service as it relates to the government sector - Correct answer-
customer service is public service; love of community, state and nation; best
interest of the public best to serve others above yourself.
Give us an example of your multi-tasking abilities? - Correct answer-supervisory
shift info ( be more technical; such as codes, money)
How do you feel you qualify for this position? - Correct answer-*passion for
serving others
*public servant
*professional
*remain calm and keep my *emotions separate from my work
*typing requirement
*passed criticall exam w 85%
How do you handle situations where the outcome is unstructured and
unpredictable? - Correct answer--follow protocol
-anticipate possible scenarios
-use training to overcome challenges
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
