NECI 911 Dispatch Certificate Test Exam
2026 Questions and Answers
Code of Ethics - Correct answer-Set boundaries before any unwanted events occur
Values - Correct answer-Belief, mission, goals or a philosophy that is really
meaningful
Values of a 911 Agency - Correct answer-Continuous improvement, caller
satisfaction, employee development, innovation, maximize utilization of resources,
and commitment to the community
Ethics - Correct answer-The word originates from the Greek word "ethikos"
meaning moral or showing moral character
Two Aspects of Ethics - Correct answer-1. The ability to discern right from wrong,
good from evil and proprietary from in-proprietary
2. The commitment to do what is right good and proper
liability - Correct answer-Legal responsibility for an action
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,Vicarious Liability - Correct answer-A legal concept that holds someone liable for
their actions and for the actions, inactions, errors and omissions of those
employees they supervise
Standard of Care - Correct answer-Reasonable actions, under the circumstances, in
comparison to the actions of others with similar training and direction in a given
situation. Failure to meet the standard of care is a breach of duty and a component
of negligence.
9-1-1 Standard of Care - Correct answer-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - Correct answer-Failure to exercise the degree of care considered
reasonable (under the circumstances) resulting in an unknown intended injury to
another person
Negligence is the result of... - Correct answer-Carelessness, forgetfulness, and
attentive, indifferent, and lax
True or False: intent to harm is not required to prove negligence - Correct answer-
True
Four Components of Negligence - Correct answer-1. duty to perform
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, 2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence - Correct answer-When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training
procedures or other laws, ordinances, rules or regulations
Three types of law - Correct answer-1. Constitutional
2. criminal
3. Civil
Constitution three branches - Correct answer-1. Executive
2. Legislative
3. Judiciary
Contract Law - Correct answer-Legally binding exchange of promises or
agreement between parties that the law will enforce
Tort Law - Correct answer-Negligence, nuisance, defamation, international
thoughts, statuary towards, economic towards and competition law
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2026 Questions and Answers
Code of Ethics - Correct answer-Set boundaries before any unwanted events occur
Values - Correct answer-Belief, mission, goals or a philosophy that is really
meaningful
Values of a 911 Agency - Correct answer-Continuous improvement, caller
satisfaction, employee development, innovation, maximize utilization of resources,
and commitment to the community
Ethics - Correct answer-The word originates from the Greek word "ethikos"
meaning moral or showing moral character
Two Aspects of Ethics - Correct answer-1. The ability to discern right from wrong,
good from evil and proprietary from in-proprietary
2. The commitment to do what is right good and proper
liability - Correct answer-Legal responsibility for an action
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Vicarious Liability - Correct answer-A legal concept that holds someone liable for
their actions and for the actions, inactions, errors and omissions of those
employees they supervise
Standard of Care - Correct answer-Reasonable actions, under the circumstances, in
comparison to the actions of others with similar training and direction in a given
situation. Failure to meet the standard of care is a breach of duty and a component
of negligence.
9-1-1 Standard of Care - Correct answer-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - Correct answer-Failure to exercise the degree of care considered
reasonable (under the circumstances) resulting in an unknown intended injury to
another person
Negligence is the result of... - Correct answer-Carelessness, forgetfulness, and
attentive, indifferent, and lax
True or False: intent to harm is not required to prove negligence - Correct answer-
True
Four Components of Negligence - Correct answer-1. duty to perform
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, 2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence - Correct answer-When someone...
- deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training
procedures or other laws, ordinances, rules or regulations
Three types of law - Correct answer-1. Constitutional
2. criminal
3. Civil
Constitution three branches - Correct answer-1. Executive
2. Legislative
3. Judiciary
Contract Law - Correct answer-Legally binding exchange of promises or
agreement between parties that the law will enforce
Tort Law - Correct answer-Negligence, nuisance, defamation, international
thoughts, statuary towards, economic towards and competition law
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
