DELL TECH CERTIFICATION EXAM QUESTIONS WITH CORRECT ANSWERS 2025/2026

DELL TECH CERTIFICATION EXAM QUESTIONS
WITH CORRECT ANSWERS 2025/2026

If the system is not booting into the operating system, how can you check if the hard drive is
detected?



- The HDD indicator light or LED



- From within the Windows (or other) operating system



- Go to BIOS



- Open the Chassis and Check - CORRECT ANSWER -Right answer:



- Go to BIOS



What does Factory Data Reset do on Dell Venue Tablet?



- Will erase all personal data and downloaded applications on the Tablet



- Resets the hardware, personal data and applications are not affected



-Will allow you to restore the Tablet to an earlier date



-Erases only personal data, all downloaded applications will remain intact - CORRECT ANSWER -
Correct answer:

,- Will erase all personal data and downloaded applications on the Tablet



State True or False:



Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically
an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) -
CORRECT ANSWER -Statement is:



- True



Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode?



- The systemboard jumper is at CMOS_CLR state



- The systemboard jumper is at SERVICE_MODE state



- The systemboard is faulty



- THe systemboard jumper is at PASSWORD-CLR state - CORRECT ANSWER -Correct Answer:



- The systemboard jumper is at SERVICE_MODE state



Choose all that Apply:

Which of the following statements are true about the New PSU BIST?



- During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly

,- To restart the PSU BIST : Disconnect the AC power cord for 15 seconds (PSU BIST reset time),
and then plug in the AC power cord



- To start the PSU BIST: Plug in the AC power cord & note the LED light status



- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST - CORRECT
ANSWER -Correct Answers:



- To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time),
and then plug in the AC power cord



- To start the PSU BIST: Plug in the AC power cord & note the LED light status



- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST



How to initiate RTC reset?



- Connect System to an AC Power => Power ON system => Press F12 for Boot Menu => Select
Diagnostics



- Unplug AC power => Keep the system in a power off state => Disconnect system battery =>
Press power button for 25 seconds to initiate RTC reset



- Connect System to an AC power => Keep the system in a power off state => Press & hold the
power button for 25 seconds => Release the power button to initiate RTC Reset

, - Connect to an AC Power => Keep the System in a power off state => Press & hold the Windows
key for 25 seconds => Release the power button to initiate RTC Reset - CORRECT ANSWER -
Correct Answer:



- Connect System to an AC POwer => Keep the system in a power off state => Press & hold the
power button for 25 seconds => Release the power button to initiate RTC reset



Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot
into the OS?



- PAID



- My Dell



- PC Doctor



- ePSA - CORRECT ANSWER -Correct Answer:



- ePSA



State True or False:



Depending on your Dell service plan, SupportAssist automates and facilitates your engagement
with Dell Technical Support - CORRECT ANSWER -Correct Answer:



- True