DELL TECH DIRECT EXAM QUESTIONS WITH
CORRECT ANSWERS 2025/2026
Technical Support - CORRECT ANSWER -allows you to manage your tickets and see what's going
on with a ticket you've submitted.
SupportAssist - CORRECT ANSWER -is free and comes on all systems. The benefits of this
technology also get better with each increasing level of support.
Self-Dispatch - CORRECT ANSWER -allows you to dispatch your own parts — depending on
service level.· Once you're certified, this feature can expedite the support process.
The Administrator Control Panel - CORRECT ANSWER -allows you to add techs, set permissions
and define roles for you and your staff.
With Dell's TechDirect tool - CORRECT ANSWER -you can customize your system before it even
ships out.
The levels are Basic, ProDeploy, and ProDeploy Plus. - CORRECT ANSWER -There are 3 levels of
what we call our ProDeploy suite that allows you to take charge of your deployment while
allowing us to take work off your plate.
Basic - CORRECT ANSWER -comes with or without imaging, and it includes unlimited BIOS
settings configuration, asset tagging, and asset reporting.
ProDeploy - CORRECT ANSWER -we can come onsite to help deploy and distribute the systems
for you
CORRECT ANSWERS 2025/2026
Technical Support - CORRECT ANSWER -allows you to manage your tickets and see what's going
on with a ticket you've submitted.
SupportAssist - CORRECT ANSWER -is free and comes on all systems. The benefits of this
technology also get better with each increasing level of support.
Self-Dispatch - CORRECT ANSWER -allows you to dispatch your own parts — depending on
service level.· Once you're certified, this feature can expedite the support process.
The Administrator Control Panel - CORRECT ANSWER -allows you to add techs, set permissions
and define roles for you and your staff.
With Dell's TechDirect tool - CORRECT ANSWER -you can customize your system before it even
ships out.
The levels are Basic, ProDeploy, and ProDeploy Plus. - CORRECT ANSWER -There are 3 levels of
what we call our ProDeploy suite that allows you to take charge of your deployment while
allowing us to take work off your plate.
Basic - CORRECT ANSWER -comes with or without imaging, and it includes unlimited BIOS
settings configuration, asset tagging, and asset reporting.
ProDeploy - CORRECT ANSWER -we can come onsite to help deploy and distribute the systems
for you
