CX2001WB CXE CX Update – Sales Exam Questions
and Answers
How can Sales Consultants ensure that customers are mot surprised by items such as
dealer fees and documentation fees? - -Include them on the buyer's order and point them
out before obtaining agreement
-Which statement about paperwork accuracy is correct? - -Sales Consultants and F&I
Managers should both review and verify information with the customer
-Which is the best way to provide an answer when a customer asks for the price? - -Show
them on your computer screen or tablet
-Who at the dealership should take ownership of the vehicle delivery process (including
confirming that the vehicle is ready) to ensure that customer expectations are met? - -Sales
Consultant
-When identifying customer needs, you should start by ___________ - -identify where the
customer is in the shopping or buying phase
-How can you review customer scores and comments on your performance gathered by
Stellantis customer surveys? - -Access them through DealerCONNECT.
-Research shows that customers consistently prefer it when Sales Consultants _________
during the sales process. - -use technology such as tablets
-The Sales Consultant should contact the customer within _______ after delivery to confirm
satisfaction, answer any product questions, and confirm their receipt of the OS+ email - -48
hours
-Customers who were happy with their buying experience are ____________ ____________ more
likely to return to the dealership for paid service - -40 percent
-How can Sales Consultants reduce customer stress and help them feel comfortable during
the F&I process? - -Explain what they should expect and how long it will realistically take
-Which of the following best illustrates the consultative approach to selling? - -Listening to
wants/needs, explaining available choices, and helping to weigh pros/cons
-Which is an important way for Sales Consultants to help ensure price transparency? - -Be
aware of the dealership's current advertised pricing
-
and Answers
How can Sales Consultants ensure that customers are mot surprised by items such as
dealer fees and documentation fees? - -Include them on the buyer's order and point them
out before obtaining agreement
-Which statement about paperwork accuracy is correct? - -Sales Consultants and F&I
Managers should both review and verify information with the customer
-Which is the best way to provide an answer when a customer asks for the price? - -Show
them on your computer screen or tablet
-Who at the dealership should take ownership of the vehicle delivery process (including
confirming that the vehicle is ready) to ensure that customer expectations are met? - -Sales
Consultant
-When identifying customer needs, you should start by ___________ - -identify where the
customer is in the shopping or buying phase
-How can you review customer scores and comments on your performance gathered by
Stellantis customer surveys? - -Access them through DealerCONNECT.
-Research shows that customers consistently prefer it when Sales Consultants _________
during the sales process. - -use technology such as tablets
-The Sales Consultant should contact the customer within _______ after delivery to confirm
satisfaction, answer any product questions, and confirm their receipt of the OS+ email - -48
hours
-Customers who were happy with their buying experience are ____________ ____________ more
likely to return to the dealership for paid service - -40 percent
-How can Sales Consultants reduce customer stress and help them feel comfortable during
the F&I process? - -Explain what they should expect and how long it will realistically take
-Which of the following best illustrates the consultative approach to selling? - -Listening to
wants/needs, explaining available choices, and helping to weigh pros/cons
-Which is an important way for Sales Consultants to help ensure price transparency? - -Be
aware of the dealership's current advertised pricing
-
