CXEXAM CX DASHBOARD TUTORIAL EXAM
QUESTIONS WITH CORRECT ANSWERS
ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE
SURVEY? - -30 DAYS
-WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR
COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING SENT? - -FOLLOW UP
WITH THE CUSTOMER TO ENSURRE THEIR NEEDS WERE MET
-WHICH CX DASHBOARD FUNCTIONALITY HELPS SIFT THROUGH SURVEY DATA? - -
FILTERS
-HOW LONG DOES THE CX DASHBOARD RETAIN SURVEY DISPOSITION DATA? - -90 DAYS
-INTENTIONALLY PROVIDING INACCURATE CONTACT INFORMATION IN NVDR/COIN TO
PREVENT AN UNHAPPY CUSTOMER FROM RECEIVING A SURVEY IS ____________
INTERFERENCE - -DIRECT
-AFTER A CASE HAS BEEN TRIGGERED, IT IS CRITICAL TO CONTACT THE CUSTOMER
WITHIN _________ - -24 HOURS
-WHICH REPORT PROVIDES MORE INFORMATION ABOUT THE STATUS OF YOUR
DEALERSHIP'S SURVEYS AND IS A HIGH-LEVEL SNAPSHOT OF SAMPLE AND INVITATION
DATA? - -NOT-CUSTOMER RESPONSE REPORT
-ON THE CASE MANAGEMENT FORM, CLICK THE ____________ TAB TO SEE THE FULL
DETAILS OF THE CUSTOMER SURVEY THAT TRIGGERED THE CASE - -RESPONSE
-ONCE A CUSTOMER SUBMITS THE SURVEY, THE RESULTS POST TO THE CX DASHBOARD
WITHIN, _____________ - -1 TO 2 HOURS
-IF THE AVAILABLE RESOURCES AND BONUS MATERIALS DO NOT PROVIDE THE
ANSWER YOU SEEK, YOU SHOULD ___________________ - -CONTACT THE INMOMENT DEALER
HELP DESK
-UNINTENTIONALLY FORGETTING TO VERIFY AND UPDATE A CUSTOMER'S CONTACT
INFORMATION DURING A SALES OR SERVICE VISIT COULD POSSIBLY BE CONSIDERED
______________ SURVEY INTERFERENCE - -SEVERE
-ONCE YOU HAVE RESOLVED THE CASE, BE SURE TO SELECT __________ FOR THE CASE
STATUS - -CLOSED
QUESTIONS WITH CORRECT ANSWERS
ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE
SURVEY? - -30 DAYS
-WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR
COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING SENT? - -FOLLOW UP
WITH THE CUSTOMER TO ENSURRE THEIR NEEDS WERE MET
-WHICH CX DASHBOARD FUNCTIONALITY HELPS SIFT THROUGH SURVEY DATA? - -
FILTERS
-HOW LONG DOES THE CX DASHBOARD RETAIN SURVEY DISPOSITION DATA? - -90 DAYS
-INTENTIONALLY PROVIDING INACCURATE CONTACT INFORMATION IN NVDR/COIN TO
PREVENT AN UNHAPPY CUSTOMER FROM RECEIVING A SURVEY IS ____________
INTERFERENCE - -DIRECT
-AFTER A CASE HAS BEEN TRIGGERED, IT IS CRITICAL TO CONTACT THE CUSTOMER
WITHIN _________ - -24 HOURS
-WHICH REPORT PROVIDES MORE INFORMATION ABOUT THE STATUS OF YOUR
DEALERSHIP'S SURVEYS AND IS A HIGH-LEVEL SNAPSHOT OF SAMPLE AND INVITATION
DATA? - -NOT-CUSTOMER RESPONSE REPORT
-ON THE CASE MANAGEMENT FORM, CLICK THE ____________ TAB TO SEE THE FULL
DETAILS OF THE CUSTOMER SURVEY THAT TRIGGERED THE CASE - -RESPONSE
-ONCE A CUSTOMER SUBMITS THE SURVEY, THE RESULTS POST TO THE CX DASHBOARD
WITHIN, _____________ - -1 TO 2 HOURS
-IF THE AVAILABLE RESOURCES AND BONUS MATERIALS DO NOT PROVIDE THE
ANSWER YOU SEEK, YOU SHOULD ___________________ - -CONTACT THE INMOMENT DEALER
HELP DESK
-UNINTENTIONALLY FORGETTING TO VERIFY AND UPDATE A CUSTOMER'S CONTACT
INFORMATION DURING A SALES OR SERVICE VISIT COULD POSSIBLY BE CONSIDERED
______________ SURVEY INTERFERENCE - -SEVERE
-ONCE YOU HAVE RESOLVED THE CASE, BE SURE TO SELECT __________ FOR THE CASE
STATUS - -CLOSED
